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Xerox 6015/NI Support Question

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Question posted by melalvarado on June 14th, 2013

Chain Link Error

The econcierge tool shows printer off-line and found this error on the Xerox WorkCentre 6015NI Printer: 010-397   0x09000000 Can you help us with that as to where to look or how to fix the issue.   thanks, Melinda

Current Answers

Answer #1: Posted by DreadPirateRoberts on August 9th, 2013 6:28 AM
This answer was accepted by the poster of the original question.
DreadPirateRoberts

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November 19th, 2010

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Related Xerox 6015/NI Manual Pages

User Guide - Page 8

...Print-Quality Problems ...181 Getting Help...187 Error and Status Messages ...187 PrintingScout Alerts...187 Online Support Assistant...187 Information Pages...187 More Information...188 A Specifications 189 Printer Configurations and Options ...190 Available... Specifications ...196 Processor ...196 Memory...196 Interfaces ...196 8 WorkCentre 6015 Color Multifunction Printer User Guide
User Guide - Page 12

...service representative. 12 WorkCentre 6015 Color Multifunction Printer User Guide Disconnect ...device to activate. Safety Electrical Safety This section includes:  General Guidelines...12  Power Cord ...12  Telephone Line Cord ...13 General Guidelines WARNINGS:  Do not push objects into the printer.  The printer is exposed to water.  The printer...
User Guide - Page 13

... a properly grounded electrical outlet. WorkCentre 6015 Color Multifunction Printer 13 User Guide Electrical products can step on the power cord.  Do not place objects on the power cord.  Do not plug or unplug the power cord while the power switch is in device on the back of the printer. Ensure that is attached to...
User Guide - Page 21

... the functions available on WorkCentre 6015N/NI Color Multifunction Printer only. 9. WorkCentre 6015 Color Multifunction Printer 21 User Guide Line In/Out (fax/telephone...printer.  Provides access to copy, print, scan, and fax features.  Provides access to information pages.  Prompts you press to load paper, replace supplies, and clear jams.  Displays errors...
User Guide - Page 22

...Screen: Shows status messages, menus, and on WorkCentre Blinks green when the printer is busy receiving data. 6015N/NI Color Multifunction Printer only. number. Copy, Scan, Print, and Fax buttons: Press to use the Lights green when the printer is in Energy Saver mode. Fax button available on WorkCentre 6015N/NI Color Multifunction Printer toner levels. Blinks red when an error occurs...
User Guide - Page 26

...Error History Demo Page Protocol Monitor Available on WorkCentre 6015N/NI Color Multifunction Printer only. Address Book Available on WorkCentre 6015N/NI Color Multifunction Printer only. A sample document for the printer...time, duration, pages, mode, contents, and results. 26 WorkCentre 6015 Color Multifunction Printer User Guide Print this report to verify network information and to print...
User Guide - Page 29

... IPv4 Mode.  IPv4: Get IP Address, IP Address, Subnet Mask, or Gateway Address WorkCentre 6015 Color Multifunction Printer 29 User Guide Initializes network data stored in non-volatile memory. Note: This menu appears on the WorkCentre 6015NI Color Multifunction Printer only when the printer is the default network menu for setting up the wireless connection:  Manual Setup...
User Guide - Page 30

... of the external phone, then pressing the remote receive code. Specify values from the remote device.  FAX Mode: Automatically receives faxes.  TEL/FAX Mode: When the printer receives an incoming fax, the external telephone rings for incoming faxes. 30 WorkCentre 6015 Color Multifunction Printer User Guide When Ans/FAX Mode is not a fax, the...
User Guide - Page 47

...printer to a Wired Network Note: Available on WorkCentre 6015N/NI Color Multifunction Printer only. Connect the computer to the hub or router with one cable, then connect the printer... 3. The printer can connect to any port on WorkCentre 6015NI Color Multifunction Printer only. WorkCentre 6015 Color Multifunction Printer 47 User Guide Connect to a wireless LAN that the printer is turned...
User Guide - Page 86

... in the Devices and Printers window, right click the printer, and select Printer Properties from the middle of the paper in the print driver Properties window. 86 WorkCentre 6015 Color Multifunction Printer User Guide Select... Size Settings section, specify the size for Windows You can cause a printer error. Defining Custom Paper Sizes To print custom paper sizes, define the custom...
User Guide - Page 132

...the first empty entry. 132 WorkCentre 6015 Color Multifunction Printer User Guide If an Address Book Editor Select Device window opens, click the link for the WorkCentre 6015 Fax. 3. Note: The first eight entries in the Address Book correspond to the eight one of the following:  For Windows computers, select Start > Programs > Xerox > WorkCentre 6015 > Address Book Editor. ...
User Guide - Page 135

..., click OK. 8. At your printer, see additional Fax Address Book entries, click the Additional Entries links at the bottom of the group ...WorkCentre 6015 Color Multifunction Printer 135 User Guide To access the Address Book Editor, do not know the IP address of the individuals that you do one of the following:  For Windows computers, select Start > Programs > Xerox > WorkCentre 6015...
User Guide - Page 136

... Xerox > WorkCentre 6015 > Address Book Editor, then click OK. 2. The address book is case-sensitive. 5. Click the Group Membership button. 5. At Fax to scroll through the local address book results, press the arrow buttons. 6. To select the group, press the arrow buttons to , press the Address Book button. 3. Press OK. 136 WorkCentre 6015 Color Multifunction Printer User...
User Guide - Page 168

... the outlet, then turn it to the printer. The printer is not turned on. If the error persists, contact your Xerox representative. Printer Does Not Turn On Probable Causes The power switch is connected to a power strip shared with other high-power devices. 168 WorkCentre 6015 Color Multifunction Printer User Guide Plug the printer directly into the outlet or into the...
User Guide - Page 169

... is disconnected. Load paper into the tray. PrintingScout displays an error message. Use PrintingScout to correct the problem. WorkCentre 6015 Color Multifunction Printer 169 User Guide If the Ready Indicator is in correctly to the printer and the outlet, then turn it , contact your Xerox representative.  If the Ready Indicator is flashing, it on again. ...
User Guide - Page 190

... Button-navigated menu with four-line display Button-navigated menu with copy, print, scan, and fax functions and USB, Ethernet, or wireless network connectivity. Standard Features The WorkCentre 6015 Color Multifunction Printer provides the following features: Feature WorkCentre 6015B Color Multifunction Printer WorkCentre 6015N/NI Color Multifunction Printer Print and Copy speed Functions...
User Guide - Page 192

Specifications WorkCentre 6015N/NI Color Multifunction Printer WARNING: The WorkCentre 6015NI Color Multifunction Printer requires 20 cm (7.9 in.) separation from the left side of the printer to any people. 192 WorkCentre 6015 Color Multifunction Printer User Guide
User Guide - Page 196

... MB NVRAM None 128 MB RAM 16 MB NVRAM 2 MB RAM Interfaces WorkCentre 6015B Color Multifunction Printer Universal Serial Bus (USB 2.0) WorkCentre 6015N/NI Color Multifunction Printer Universal Serial Bus (USB 2.0) Ethernet 10/100/1000Base-TX Wireless network connectivity: Available on WorkCentre 6015NI Color Multifunction Printer only. 196 WorkCentre 6015 Color Multifunction Printer User Guide
Menus - Page 1

...Ans Select Auto Answer Fax Auto Ans.Tel/FAX Auto Ans. Xerox® WorkCentre® 6015 Color Multifunction Printer Menus System Information Pages System Settings Panel Settings Job History Error History Demo Page Protocol Monitor* Address Book* Fax Activity* Billing... and/or other countries. = Additional items not shown * WorkCentre 6015N/6015NI ** WorkCentre 6015NIWorkCentre 6015N
Cartridge Installation - Page 1

All Rights Reserved. www.xerox.com/office/WC6015support Xerox° WorkCentre® 6015 Toner Cartridge Cartouche de toner Cartuccia di toner Tonermodul Cartucho de toner Cartucho de toner Tonercassette Tonerkassett Fargepulverkassett Tonerpatron • Varikasetti Kap-rpirmx c -roHepom Kazeta s ...

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