No Booking Confirmation

Hi - I made a booking for St. Martin's Lane hotel London UK for Nov. 19,20,21 but cannot find a confimration email. I am wondering if the booking did not go through as my Visa has not yet been charged. (Is payment made at time of booking or at time of hotel stay )? How can I verify my reservation if I cannot find an email confirmation?thanks

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Answer #1: Posted by techyagent on September 29th, 2015 9:17 AM

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techyagent

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To view a hotel reservation, visit Check Reservations page and enter your name and confirmation number to view the details of your stay. Once you have retrieved your reservation, For help with any other changes, please call our reservations center at 1-800-780-7234.

If nothing shows than the hotel is not booked yet.

Thanks

Techygirl

Answer #2: Posted by info49000 on October 2nd, 2015 6:26 AM

info49000

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Dear Sir/Madame,

Thank you for your message..

Have you contacted the booking site you made your reservation with in order to get your booking confirmation? If not then please do so. Please also make sure to check your junk email as often confirmations can end up there.

In order to make any changes, cancel, or confirm your current reservation, you will need to contact the booking site that you used. For your online security, we keep no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid.

If you remember the booking site, please contact them directly. Alternatively, you can look at your credit card statement to see if the company's name is displayed next to the charge.

Please note, trivago is a hotel search, which means users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to book a room, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. trivago doesn't actually have any involvement in the making of the booking.

Kind regards,

trivago user support

Answer #3: Posted by BusterDoogen on September 29th, 2015 10:34 AM

BusterDoogen

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I suggest you contact the hotel directly: call 800 606 6090 US, 00800 4969 1770 International or visit morganshotelgroup.com for confirmation.

I hope this is helpful to you!

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