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Toshiba SDV398 Support Question

Toshiba SDV398 Support Question

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Question posted by nick36519 on May 29th, 2018

Sdv398kc Looses Video If A Bad Tape Is Inserted And Cleaning The Head Does Nothi

I've come to the conclusion that all 4 of my combos, now 5, have exactly the same design flaw that can not just be rebooted by turning off the power or pulling the plug. I need to reset the memory on the vcr playback function, if I put this one vhs Star Trek Tape into each of the 4 units , I loose all picture but the sound is okay, through allot of experimenting I've been able to retire video to its original "New Like" quality but two others will not reset, I believe just by fudging around with the heads and luck two now work okay, I found another new unit still in the box and it worked great, till I put this one tape in, now no more video, again!I now know somehow this tape must have a flaw in the medium that confuses the video processor to the point it does not know how to reset itself back to working order, THERE MUST BE A WAY TO RESET THE MEMORY IN THE VIDEO PROCESSOR, the scope says there is video but the electronics just show a noisy screen with NO IMAGE, unless you fast forward on play and the screen flickers like it's going fast forward , ... how do I reset the vcr to play back video, the electronics is fine but somehow this tape screws up the memory of how to form a picture, ANY WISDOM to this very puzzling situation would be very helpful, I know these unit work fine but this vhs tape somehow reprogram the combo units to nullify the video signal, I probably can get them working thru trial and error, and months of wasted time, but your assistance would be EXTREMELY GREATFUL, you have a VERY GOOD unit but I'm sure many shops have the same issue but won't dare it ????????Your trulyNick SkoblenickI'm finding the same problem with Panasonic, Emerson, and other units I help people on line with this kind of video issue, but this one really baffle the heck out of me, playing and switching heads usually does not help but occasionally I do something that the video returns !!!Sent from my iPhone 2:30 am...

Current Answers

Answer #1: Posted by Odin on May 30th, 2018 9:32 AM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

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To completely reset the unit, unplug the AC cord from the AC outlet for 5-10 seconds. If the problem persists (or if you require further explanation), you'll have to consult Toshiba: use the contact information here--https://www.contacthelp.com/toshiba/customer-service.


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Toshiba SDV398 Manual Pages

Owners Manual - Page 3

... outlets; If the provided plug does not fit into the apparatus, the apparatus has been exposed to provide adequate protection against voltage surges and built-up static charges (see Section 810 of fire or electric shock. 16. Precautions Setup VCR Functions DVD Functions Information IMPORTANT SAFETY INSTRUCTIONS This unit has been designed and manufactured to drapes...
Owners Manual - Page 4

.... : Description refers to playback of discs formatted with 480 progressive scan output, it is recommended that is prohibited. Reverse engineering or disassembly is protected by Microsoft® in a horizontal and stable position. If there are trademarks of Dolby Laboratories. Auto Power Off and Screen Saver Function (DVD Only) If the player is a new audio codec...
Owners Manual - Page 5

.... Consult your local audio/video store and purchase a good quality VHS video head cleaner. 2. AUTO HEAD CLEANING • Automatically cleans video heads as benzine, thinner, commercially available cleaners, detergent, abrasive cleaning agents or antistatic spray intended for proper grounding - Precautions Setup VCR Functions DVD Functions Information Maintenance Table of...
Owners Manual - Page 6

... on this DVD player will be played back at all or normally (the picture or sound may result! Windows Media and the Windows logo are played back, the sound or video quality will successfully play back discs which bears one of the marks above . If you need to experience any difficulty playing a DVD and/or...
Owners Manual - Page 7

... repeatedly to start playback. 7. Cassette compartment (VCR only) Insert a cassette tape here. 9. CHANNEL / buttons (VCR only) Press to change the channel up when the VCR/DVD output mode is on and turn on and off . 3. Use to connect a TV monitor, AV receiver or other device with Use to connect external device with an RCA video cable. ANT-IN jack...
Owners Manual - Page 8

... (2x) (JPEG) • To put the VCR into the battery compartment. • If you turn off this unit, [OPEN/CLOSE A] on the remote...playback. • To exit the VCR menu. • To reset the tape counter. • To display the current time, tape counter and channel. • To select DVD output mode. • To select the DVD output mode. • To activate DVD mode. • To activate DVD...
Owners Manual - Page 9

...is inserted on the tray. • DVD: DVD-video • CD: Audio CD/MP3/WMA/JPEG on CD Appears when the repeat function is lit.) SD-V398 CHANNEL VCR button DVD button VCR/DVD button VCR indicator DVD indicator E8EB6CD_SD-V398KC_EN_v1.indd 9 - 9 - Loading the Disc VCR Display Panel Indicates a cassette tape is paused. Appears during slow motion playback. (DVD) GROUP P.SCAN DVD...
Owners Manual - Page 11

...R DIGITAL AUDIO OUT DVD AUDIO OUT S-VIDEO OUT COMPONENT VIDEO OUT Y DVD/VCR AUDIO OUT L VCR AUDIO IN L L COAXIAL R CB/ PB R R VIDEO OUT VIDEO IN CR/ PR DVD/VCR VCR AUDIO OUT L R DIGITAL AUDIO OUT DVD AUDIO OUT S-VIDEO OUT COMPONENT VIDEO OUT COAXIAL or AUDIO OUT (Analog) DIGITAL AUDIO OUT • Method 1 DVD Player + Stereo system • Method 2 DVD Player + AV amplifier...
Owners Manual - Page 13

...VIDEO... and need English:...VCR Functions DVD Functions Information Preparation for Use Turning on Unit for the First Time VCR... Please note: most instructions in this unit, [K/ L] works on all. YES NO Yes Press [SETUP] to exit. • Refer to "Connecting to next step. nections. Note: • Repeat these steps only if either there was a power...
Owners Manual - Page 15

...the picture is reached, playback automatically begins. Press [CLEAR/C.RESET] to reset the counter to stop the search. • If a cassette tape ends during playback (picture search) Use [g] or [h] ([ g (FWD)] or [ h (REW)] on this unit. Precautions Setup VCR Functions DVD Functions Information Playback Before: Turn on the TV. VCR 1 2 Insert a cassette tape To start automatically...
Owners Manual - Page 16

... Note: • The auto repeat function can also be automatically canceled after 5 minutes to prevent damage to select the desired tape speed. or 3 Press [SPEED] to the cassette tape and the video head. TIMER PROGRAMMING B AUTO REPEAT [ON] CHANNEL SET UP CLOCK SET LANGUAGE SELECT AUDIO OUT Press [SETUP] to exit. VCR 1 Press [SETUP], and choose...
Owners Manual - Page 17

...If a cassette tape runs out before an one -touch timer recording or a timer recording is completed... • If auto power off for the ...to use the DVD player during steps 3 to next step. When an one -touch timer...standby, the unit turns off . All the DVD functions are available until the time for DVD has been activated and there are no VCR functions are available during...
Owners Manual - Page 18

... AUDIO OUT L or R VIDEO OUT L1 RCA audio/video cables DVD/VCR VCR AUDIO OUT AUDIO IN L L R R VIDEO OUT VIDEO IN rear of the unit ANT-IN ANT-OUT You can use a video disc player, satellite receiver or other audio/video component with RCA-type connectors. Before you begin: • Insert a cassette tape in the disc tray. • Turn on this unit for...
Owners Manual - Page 19

... tape non Hi-Fi tapes Hi-Fi tapes recorded in Hi-Fi stereo Hi-Fi tapes recorded main audio program Hi-Fi tapes recorded second audio pro- VCR 1 Press [SETUP], then select "AUDIO OUT". This selection is not available. AUDIO OUT B HIFI [ON] or MONO 3 To exit the menu E8EB6CD_SD-V398KC_EN_v1.indd 19 - 19 - Precautions Setup VCR Functions DVD Functions...
Owners Manual - Page 20

...01/29 17:05:27 CHANNEL DVD 1 2 Insert a disc with label facing up when power is not available on some JPEG files. To use [SKIP H / G] DVD Some discs contain menus which ... the point at which playback was stopped. Make sure the TV and audio receiver 1 (not supplied) are set "STILL MODE" to customize DVD playback. Playback DVD FUNCTIONS Before: 1 Turn on the TV, amplifier...
Owners Manual - Page 22

... / JPEG discs • This DVD player can be recognized in one in their data size. To stop playback Resume ON Press 'PLAY' to... (VBR), the unit may be displayed depending on the TV screen. DVD Insert an MP3 / WMA / JPEG-format disc, then the file list ...not function properly if MP3 and JPEG files on page 23. • During JPEG playback, press [ANGLE] to the difference in turn. ...
Owners Manual - Page 26

...be dark green. ... ... Refer to pages 27-30. 1 Press [ANGLE] during playback. Virtual Surround DVD You can enjoy stereophonic virtual world on your language is not shown after pressing [SUBTITLE]...Operation varies depending on the disc, so refer to the manual along with virtual surround function, the sound will be down sampled to 48kHz. Refer to the manual accompanying the discs...
Owners Manual - Page 28

...playback until "P. Set to "OFF" in "DISPLAY" menu or press and hold [ B (PLAY)] on this unit. EN - 28 - or ENTER ENTER DISPLAY TV ASPECT STILL MODE PROGRESSIVE 4:3 LETTER BOX AUTO OFF Note: PROGRESSIVE: • You can make all settings in 48kHz. Make sure your equipment. You can change the display functions... AUTO) See note on the DVD player's display after selecting 'YES', wait...
Owners Manual - Page 31

.... Turn up the VCR indicator. Cannot go into record mode. • Make sure the cassette tape has a record tab. If needed, cover the hole with adhesive tape. • Activate this unit in the selected language. - VCR Cannot view a picture but the • Head cleaning may be received. No picture. • Connect the video cable firmly. • Insert a correct video disc...
Owners Manual - Page 32

... - The password for 5-10 seconds. prohibiting an operation. - Specifications Video heads : 4-heads Output signal format : NTSC color Power source : 120 V AC +/- 10%, 60 Hz +/- 0.5% Power consumption : 21W (standby : 2.9W) Operating temperature : 41°F (5°C) to start when the title is set correctly. (pages 27-28) DVD No audio at digital output • Check the digital...

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