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Question posted by jenniferrowe on October 9th, 2013

Touch Screen Not Working

My laptop will not let me enter text in the password box in order to unlock the computer. mt touchscreen pad is not pulling showing on the screen. At the bottom right had corner it says window will restart in two days. I have work need help

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Answer #1: Posted by TheWiz on October 9th, 2013 3:02 PM

TheWiz

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It would be best to call Toshiba and have them walk you through some troubleshooting. Contact information can be found here:

http://support.toshiba.com/contact

Related Toshiba Qosmio X500 Manual Pages

User Manual - Page 2

... you purchased may lose data or suffer other damage. TOSHIBA DISCLAIMS ANY LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY. Model: Qosmio® X500 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The computer system you may include Recordable and/or ReWritable optical media drive(s) and associated...

User Manual - Page 29

...Microsoft, Outlook, and Windows are trademarks or registered trademarks of Intel Corporation or its subsidiaries in and recycling programs. For details, please visit www.laptops.toshiba.com/green. ..., DirectShow, and Windows Media are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. 29 Trademarks Qosmio, ConfigFree, and...

User Manual - Page 44

...injury to drop a heavy object onto the computer. 44 Getting Started Selecting a place to work ❖ Avoid prolonged physical contact with your computer. It could damage the disc and possibly...may contain a computer virus. Information on the computer and be careful not to skin. Avoid touching the surface of the computer. ❖ Computer base and palm rest can erase important files...

User Manual - Page 53

... has two memory slots-Slot A and Slot B. You can install one memory module is on the work surface to prevent scratching the top cover of the Start menu. If the computer is to step 3.... cloth. Before you install or remove a memory module while the computer is in the lower-right corner of the computer, and then place the computer upside down button in Sleep or Hibernation mode,...

User Manual - Page 63

... data will be lost during the recovery process. Select Recover to external media before proceeding. Be sure to save your work to out-of-box state. (Sample Image) Recovery of Factory Default Software screen appears. Getting Started 63 Recovering the Internal Storage Drive 5 When the Toshiba Recovery Wizard opens and the Selecting a process...

User Manual - Page 66

Select Recover to a custom size portion. (Sample Image) Recovery of Factory Default Software screen 7 Use the on the keyboard to restart the computer. Be sure to save your work to set the partition size. 8 Click Next. Be sure to save your computer be connected to begin the recovery. 66 Getting Started Recovering the Internal...

User Manual - Page 68

... without changing the hard drive partitions. (Sample Image) Recovery of Factory Default Software screen appears. A confirmation message displays reminding you that all data on the C: drive will be lost during the recovery process. Be sure to save your work to external media before proceeding. 68 Getting Started Recovering the Internal Storage Drive...

User Manual - Page 70

...The boot menu appears. 3 Using the arrow keys, select the DVD option and press Enter. 4 The Selecting a Process screen appears. 70 Getting Started Recovering the Internal Storage Drive Restoring from your internal storage drive..., you have replaced your system offers a choice of -box state ❖ Recover to out-of Windows® 7 32-bit or 64-bit operating system, select one at this time.

User Manual - Page 72

.... ❖ Delete all partitions and overwrite all data on the boot menu and then press Enter. Be sure you that the internal storage drive has been erased. 6 Press any key on...the Erase the hard disk screen: ❖ Delete all data and partitions from the hard disk-This option deletes all of your work to external media before proceeding. 5 Click Next to restart the computer. A confirmation...

User Manual - Page 73

... Next. 3 Click the item you want to install. 4 Click Install. 5 Follow the on-screen prompts to reinstall the drivers and applications that were originally bundled with your internal storage drive, you ... can use the TouchPad™ (the small, touch-sensitive area in front of the screen. You can check its status as follows: 1 Click Start. 2 Right-click Computer. 3 Select Manage. 4 Click Disk...

User Manual - Page 77

...touches or taps on the TouchPad may select an item or text on the screen, and potentially the item or text may be replaced by default. For more information, please visit www.support.toshiba.com, and enter... Fn + F9. Using external display devices Your computer comes with a built-in the Windows Control Panel. To disable tapping only, use the Mouse Properties option in display, but...

User Manual - Page 85

... Shut down command The Shut down command completely shuts down the computer without saving your work or the current state of the Start menu. To turn off your computer. Turning...Sample Image) Shut down button 2 Click the Shut down button in the lower-right corner of the computer. The Power Options window appears. 2 Click Change plan settings under the power plan to activate it ...

User Manual - Page 89

... lower-right corner of all open programs and files to the screen(s) you... can start up menu. Once the computer is in Hibernation mode by opening the display panel. Sleep Start button Arrow (Sample Image) Shut down button in the pop-up the computer from Hibernation mode To start it into a low-power mode. Getting Started 89 Turning off the display, and enters...

User Manual - Page 147

... a password, you must enter the password before the user password, or the user password must be set before you leave your computer again. When setting up passwords, keep the following in mind: ❖ The user password can work on your computer: ❖ An instant password-Secures your password, if any key or touch the pointing device and the Windows® Logon screen will...

User Manual - Page 149

... a user password A user password provides power-on password protection. Toshiba is not responsible for a password. 5 Enter the password, then click OK. 6 Click OK to exit. 7 Restart the system to complete the process. Setting a user password If you , your organization or others as a result of the TOSHIBA Password Utility window appears. 4 Click Not Registered. A pop-up screen appears...

User Manual - Page 171

...a program has stopped responding, the words "not responding" appear beside its name in the lower-right corner of the Start menu. Also, try turning the computer off your computer: 1 Click Start. ... then click End Task. If the indicator is glowing, the computer is connected to continue working by looking at least 10 seconds. Start button Shut down button (Sample Image) Shut down...

User Manual - Page 173

The Windows® Logon screen appears. on again. Do not connect the AC adaptor. Once the...does not work, press Ctrl, Alt, and Del. If the trickle-charging does not prove effective, visit the Toshiba Web site at pcsupport.toshiba.com and see "The computer is a diskette in the lower-right corner of the ...If the computer starts normally, the battery may need to restart the computer.

User Manual - Page 174

... the specifications do match, contact Toshiba. The amperage rating of the computer and the AC adaptor show the specifications for voltage ("V") and current ("A") for example, DC 19V - 3.95A) 2 Check... start from the normal routine. ❖ The screen does not look right. 174 If Something Goes Wrong The Windows® operating system is not working 5 Verify that the AC adaptor is on. The...

User Manual - Page 178

... then click the Shut down completely. 2 Remove the memory module, following the instructions in the lower-right corner of the Start menu. For example, a faulty AC adaptor or power cord/cable will neither power ... the memory module eliminates the error, the memory module may cause errors that seem to work. Power and the batteries Your computer receives its power through the AC adaptor and power ...

User Manual - Page 191

... for instructions. Develop good computing habits Save your work frequently. Use Windows® to back up the information stored on top of the window. 3 Select None from the Screen saver drop-down lists. 4 Click Save changes. To disable the screen saver: 1 Right-click on a daily basis. If the screen saver is enabled, it runs on your internal...