Toshiba PH3100U-1EXB Support Question
Toshiba PH3100U-1EXB Support Question
Find answers below for this question about Toshiba PH3100U-1EXB - 1 TB External Hard Drive.Need a Toshiba PH3100U-1EXB manual? We have 1 online manual for this item!
Question posted by eddybaby58 on August 15th, 2014
Not Working...
My toshiba desktop external hard drive, (PH3100-1EXB) was last used two months ago and worked perfectly. I downloaded some files from a Mac that was being moved. The hard drive was disconnected, and stored in a safe place since then. Today I needed it, got it out, plugged it in and plugged it into the Mac and...nothing happens, EXCEPT a little white indicator light on the side flashes at 1 second intervals. No noise from inside, no icon on the desktop, no nothing. I tried two different power cables, the same result. I tried three different USB cables, the same result. Any ideas?
Current Answers
Related Toshiba PH3100U-1EXB Manual Pages
User's Guide for Desktop External Hard Drives - Page 2
... Setting up the Toshiba drive 10 Connecting the drive via eSATA 13 Drive partitions 14 Saving files to your external hard drive 15 Viewing folders and files on your external hard drive 15 Copying folders and files to your external hard drive 15 Turning off/disconnecting the drive 16
If you are using a USB connection 16 If you are using an eSATA connection 17 Checking used/free disk space...
User's Guide for Desktop External Hard Drives - Page 4
... subject your product to sudden temperature variations
❖ Never subject your product on a flat, hard surface that could be exposed to excess heat, such as covers, caps and screws within the...heat since the temperature of data. Never place your product in a damp environment
❖ Never use .
❖ Always place your product to disassemble, modify, tamper with excess heat
❖ ...
User's Guide for Desktop External Hard Drives - Page 5
... malfunction.
❖ Handle the product with caution to prevent damage from external shocks.
❖ Do not move the drive while it from that interference will be determined by Toshiba, will not occur in operation (LED is flashing). NOTE
For connection to a computer, use only the cable type provided with the limits for , this equipment does...
User's Guide for Desktop External Hard Drives - Page 8
... Vista®, or Mac OS X 10.3, 10.4, or 10.5
233 MHz processor (Pentium, Celeron, AMD, etc.) or better
USB 2.0 or USB 1.1 port, or eSATA port
NOTE
If connected to a USB 1.1 port, the drive will operate at USB 1.1 speeds (up to make sure you have all of the following items: ❖ Toshiba Desktop External Hard Drive ❖ Stand...
User's Guide for Desktop External Hard Drives - Page 9
... computer and may cause data loss. Quick Tour
9
Quick Tour
This section identifies the various components of the Toshiba Desktop External Hard Drive
Never connect the drive to an eSATA port on or off.
Component Power/drive in -use indicator light Power button eSATA port
USB port
DC-IN Stand
Description
Flashes when the connected computer is not...
User's Guide for Desktop External Hard Drives - Page 10
...
Flashing rapidly
Indicates
The connected computer is powered on a sturdy, flat surface. 10
Setting up the Toshiba drive
1 Attach the stand
Carefully seat the hard drive into the stand in the vertical position. Disconnect and then re-connect the drive to reduce electrical consumption and the indicator light dims. The next time you access the...
User's Guide for Desktop External Hard Drives - Page 12
... the power button on the back of the drive to turn on the drive, the Toshiba Drive Setup window displays on page 19.
Click on your computer screen.
For more information, see "Checking used /free disk space and view drive properties.
For more information, see "Using the Toshiba Backup software" on your selection and follow the onscreen instructions...
User's Guide for Desktop External Hard Drives - Page 13
NOTE
The Setup window displays each time you connect the drive to your computer has an eSATA connector, you can connect the external hard drive to the computer with a USB cable, until you can use the software in eSATA mode. Double-click the Launch Setup ( ) icon. After software installation, you select the "Do not show the...
User's Guide for Desktop External Hard Drives - Page 14
...the drive partitions
If you connect the drive to a computer, the drive mounts to your system. The Virtual CD partition contains the included software in the computer's file management application (for your computer's file management application. 14
Drive partitions
eSATA port (Sample Illustration) Connecting an eSATA cable (sold separately)
Drive partitions
The external hard drive ships...
User's Guide for Desktop External Hard Drives - Page 15
... bar. The indicator light on the external hard drive:
1 Double-click the Toshiba HDD ( ) icon in My Computer or Computer.
Copying folders and files to your external hard drive
To copy a folder or file to the external hard drive:
1 Click on the application you are using. Saving files to your external hard drive
15
Saving files to your external hard drive
This section provides a basic overview...
User's Guide for Desktop External Hard Drives - Page 16
... it from your Windows® desktop.
(Sample Image) The Safely Remove Hardware icon in the Notification Area/System tray of your computer.
If the external hard drive is writing or reading media. ❖ Never turn off or disconnect an external storage device during
data read /write activity stops (the power/drive in-use light will stop flashing...
User's Guide for Desktop External Hard Drives - Page 18
... in the Toshiba HDD partition. 18
Checking used/free disk space and drive properties
Checking used and free disk space ❖ File system type
Installing the Drive Monitor
To install the Drive Monitor:
1 Make sure the drive is not displayed, do the following information about the external hard drive: ❖ Amount of your Windows® desktop.
(Sample Image) The Drive Monitor icon...
User's Guide for Desktop External Hard Drives - Page 19
... than the Toshiba external hard drive, the Toshiba drive must still be connected to the computer because the Backup software runs from the Toshiba drive.
This means you can specify that the backup task is installed on the Toshiba HDD partition, not on each computer you back up :
❖ your entire computer (includes your computer's internal storage drive. Using the Toshiba Backup...
User's Guide for Desktop External Hard Drives - Page 21
... all attached internal and external storage devices except the destination drive), or ❖ all files in progress, view backup histories, or check on any two storage drives
connected to open the corresponding menu.
Click Tasks or Tools to your music files), or all files of folders. Sync
Synchronize files on scheduled tasks. Using the Toshiba Backup software
21
Tasks...
User's Guide for Desktop External Hard Drives - Page 24
... to your computer can be synchronized.
24
Using the Toshiba Backup software
For Backup tasks:
❖ The Source device is the storage device containing the files you want to store the backup copies.
❖ You can designate any storage device connected to your computer (including hard drives, solid state drives, and flash media) as either the...
User's Guide for Desktop External Hard Drives - Page 25
... the methods listed below. This makes the file invisible to the operating system, but the data can :
❖ Physically destroy the hard disk drive
❖ Use a proven specialized utility to overwrite all the data on it using one of the hard drive, first delete all data
❖ Take the hard disk drive to a professional deletion service
All data deletion...
User's Guide for Desktop External Hard Drives - Page 26
... the drive to another computer or hard drive simply by copying the operating system's files.
A: One Gigabyte (GB) means 109 = 1,000,000,000 bytes and One Terabyte (TB) means 1012 = 1,000,000,000,000 bytes using powers of 2 for the definition of my drive as shown in Windows® lower than the drive's actual stated capacity? Q: Does Toshiba provide...
User's Guide for Desktop External Hard Drives - Page 27
... the hub is
management application.
The Virtual CD icon does not Make sure the external drive is working electrical outlet.
If you are secure. Go to Tools, Preferences, and then File Filtering. Troubleshooting and support
27
Q: What are using a USB hub, check to to the drive when I select a file type category?
The computer does not recognize the...
User's Guide for Desktop External Hard Drives - Page 30
.../files to external hard drive 15
D
DC-IN port 9 difference between Backup and Sync
backup 22 sync 23 disk space checking used/free 18 drive turn on 12 turning off/disconnecting 16 drive information viewing 18 drive monitor icon 18 installing 18 software 12 drive partitions Virtual CD, Toshiba Drive 14 drive properties checking 18
E
erasing data 25 eSATA
port 9 external hard drive
saving files...
User's Guide for Desktop External Hard Drives - Page 31
... 9 DC-IN port 9
eSATA port 9 hard drive stand 9 power button 9 power/drive in-use indicator light
9 USB port 9
R
repair catalog tools menu 22
restore tasks menu 21
S
safely remove hardware icon 16
safety icons 3 instructions 4
saving files external hard drive 15
scheduler tools menu 22
setting up Toshiba drive 10
software backup software 12 drive monitor 12 install 12
specifying source...
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