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Sony STR-K7100 Support Question

Sony STR-K7100 Support Question

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Question posted by rvcampbell on August 27th, 2016

All Lines Connected, No Sound, Display Reads 'unlock'.

never programed system lock but, display reads "UNLOCK" and no sound comes thru speakers. Mode selection (Sat, DVD, Vid1, Vid2, etc.. works. What is default lock code? Or any other recommendations?

Current Answers

Answer #1: Posted by Troubleshooter101 on August 29th, 2016 9:29 AM
This answer was accepted by the poster of the original question.
Troubleshooter101

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What speaker configuration do you have, i.e. 5.1 - 7.1??

Have you run the Auto Calibration yet?

Usually if the speakers are greyed out it means you either have none connected or you haven't set the speaker configuration yet.

Looking at your third image you can see a menu option called 'Speaker Pattern' be sure to select the speaker pattern you are currently using. Further reading about this - Speaker Settings menu

for more assistance please click here

https://community.sony.com/t5/Home-Theater-Products/Sony-STR-DN840-no-sound-at-all-on-speakers/td-p/460904

Thanks


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!
Troublshooter101

Related Sony STR-K7100 Manual Pages

Service Manual - Page 1

...Radio Inc. MULTI CHANNEL AV RECEIVER 9-887-608-01 2007C04-1 © 2007.03 Sony Corporation Home Audio Division Published by Sony Techno Create Corporation 1 Continued on the sound field settings...2007.03 STR-K7100 US Model Manufactured under the following conditions: Area code US Power requirements 120 V AC, 60 Hz 2) Reference power output for front, center and surround speakers.
Service Manual - Page 2

...COMPONENT WARNING!! COMPONENTS IDENTIFIED BY MARK 0 OR DOTTED LINE...receiver. To reset the scale to change without notice. REPLACE THESE COMPONENTS WITH SONY PARTS WHOSE PART NUMBERS APPEAR AS SHOWN IN THIS MANUAL OR IN SUPPLEMENTS PUBLISHED BY SONY. 2 STR-K7100... 700 mA Power consumption Area code US Power consumption 170 W Power consumption (during standby mode) 0.3 W Dimensions (w/h/d) (...
Service Manual - Page 4

... Board - Schematic Diagram - DISASSEMBLY 2-1. TEST MODE 12 4. HDMI SW Section 18 5-6. Block...Audio Section 15 5-3. Digital Section (2/3 29 5-16. Schematic Diagram - Printed Wiring Board - Schematic Diagram - Video Section 32 5-19. XM Section 35 5-22. STR-K7100 TABLE OF CONTENTS 1. GENERAL Description and location of parts 5 2. HDMI SW Section 33 5-20. Display...
Service Manual - Page 5

... digital connections and that INPUT MODE is not set to show how the receiver downmixes the source sound. Lights up when SAT input is decoding DTS signals. Getting Started Description and location of parts Receiver Front panel 12 3 4 5 67 8 ? / 1 SPEAKERS (OFF/A/B/A+B) AUTO CAL MIC PHONES VIDEO 3 IN/PORTABLE AV IN VIDEO L AUDIO R MULTI CHANNEL DECODING DISPLAY INPUT MODE INPUT...
Service Manual - Page 6

... off all speakers at the same time, it will turn on or off , press TV (Z) and then press AV ?/1. F ANTENNA section FM ANTENNA jack Connects to skip tracks of loud jack sound (page 20, 24). Name Function ./>b) Press to the FM wire antenna supplied with this receiver (page 26). DVD/HDD COMBO F1: HDD mode F2: DVD mode - STR-K7100 Rear...
Service Manual - Page 7

... the previous menu. - return to - To select the channel entry mode of the CD player, VCD player, DVD player or MD deck (multi-disc changer only). To return to skip disc of the TV, press TV (Z) and then press -/--. After pressing RECEIVER (D), then press MENU (L) for receiver operation. 13US Getting Started STR-K7100 7 Press to clear a mistake when you...
Service Manual - Page 12

... of any button other than the ?/1 counts down the buttons. SOUND FIELD CLEAR MODE * The preset sound field is displayed. * Procedure: While depressing the [SPEAKERS $OFF/A/B%] and the [DISPLAY] buttons simultaneously, press the ?/1 button to turn on the main power. STR-K7100 SECTION 3 TEST MODE AM CHANNEL STEP 9 kHz/10 kHz SELECTION MODE * Either the 9 kHz step or 10 kHz step can...
Service Manual - Page 13

DCAC DSP Data Line Checking After press the [TUNING MODE], DCAC Factory test mode will start, below display will change accordingly. DCAC board Checking Connect front left speaker, and the display will show : "DCAC[][][]x" x=1, 2, 3 If there is 75 ohm. (3) Set to 255 (depends on loudness of test tone) STR-K7100 SECTION 4 FM TUNER CHECK FM AUTO STOP CHECK (1) Turn on...
Service Manual - Page 14

STR-K7100 5-1. CIRCUIT BOARDS LOCATION SECTION 5 DIAGRAMS POWER KEY board DCAC board STANDBY board DCDC board VIDEO board HDMI SW board XM board HEADPHONE board VIDEO 3 board DISPLAY board DIGITAL board MAIN board 14
Service Manual - Page 20

...SIRCS IN 82 TUNER/AUDIO SECTION (Page 15) F C LINK RX C LINK TX CNS504 9 8 FLASH 1 PROGRAMMING 2 7 SDA SCL ...RECEIVER IC103 2 RV102 3 MASTER VOLUME F1 FL101 F2 VACUUM FLUORESCENT DISPLAY LED DRIVER Q110 D105 MULTI CHANNEL DECODING 2 RV101 3 INPUT SELECTOR SW NETWORK S101-108 SW NETWORK S109-112,115 STR-K7100 20 20 KEY/DISPLAY SECTION - BLOCK DIAGRAM - STR-K7100...
Service Manual - Page 22

..., 50 nsec/DIV 1.7 Vp-p STR-K7100 22 22 STR-K7100 THIS NOTE IS COMMON FOR PRINTED WIRING BOARDS AND SCHEMATIC DIAGRAMS. (In addition to this, the necessary note is printed in each block.) for schematic diagram: • All capacitors are in Ω and 1/4 W or less unless otherwise specified. • f : internal component. • 2 : nonflammable resistor. •...
Service Manual - Page 23

...R SA-CD/CD/CD-R TV SAT DVD VIDEO 1 SUB WOOFER OUT IN AUDIO IN AUDIO IN AUDIO IN AUDIO OUT AUDIO IN AUDIO OUT B MAIN -1 L -2 -3 L -4 -5 L -6 -1 L -2 -3 L -4 -1 L -2 -3 L -4 L R BOARD R R R R R R R C400 C403 R405 R457 C XM T BOARD CN102 (Page 35) D DIGITAL A BOARD CNS501 (Page 27) E DIGITAL B BOARD F CNS502 (Page 27) G H STR-K7100 C444 R406 R408 R456 R407 R458...
Service Manual - Page 27

...1 C MAIN BOARD CNP913 (Page 23) M DISPLAY BOARD CNS100 (Page 38) DIGITAL BOARD (SIDE ... IC1354 SAT IN ...PROGRAMMING...DVD IN (COAXIAL) IC1906 R1637 C1910 5 C1494 R1474 C1454 C1457 C1450 C1455 C1001 IC1001 3 2 1 15 C1406 C1407 C1005 C1402 C1403 R1409 R1353 R1352 B1 12 1-872-697- (12) E F G H I B MAIN BOARD CN500 (Page 23) A MAIN BOARD CNP501 (Page 23) STR-K7100 27 27 STR-K7100...
Service Manual - Page 37

... 560k C2008 56p R2010 10k C2010 0.033 R2007 10k J2000 AUTO CAL MIC POWER KEY BOARD S115 D SPEAKERS CN103 R111 680 5P S100 1 AD1 / 2 PW_SW DISPLAY 3 GND R BOARD CN104 4 TUNING-JOG-A (Page 39) 5 TUNING-JOG-B H STR-K7100 37 37 SCHEMATIC DIAGRAM - DCAC, POWER KEY SECTION - • Refer to page 14 for Circuit Boards Location...
Service Manual - Page 38

...C148 CL009 CN108 JW103 JW165 4 CL030 CL029 1 CL028 53 R198 R109 R108 S111 TUNING MODE S110 - STR-K7100 5-25. R105 S106 MOVIE S105 MUSIC C114 JW168 C160 C115 R117 C112 C111 C110 ... JW102 O C165 R119 JW127 FL101 VACUUM FLUORESCENT DISPLAY JW119 R120 JW154 JW115 JW149 5 2 Q110 BE S104 DISPLAY JW111 R122 R131 D105 MULTI CHANNEL DECODING R197 E JW128 C164 JW132 10 11...
Service Manual - Page 39

... -12.5 7P SEG7 20 REMOTE CONTROL SIGNAL RECEIVER 6G -18.2 -6.9 6P 123 D 37 ...TC74ACT08P BUFFER Q110 D105 F 2SC1740S-QRT SELK5E20C-DTP15 LED DRIVER M U LT I CHANNEL DECODING 5 3 5 0 1 2 3 4 5 6 7 5 0 R115...S110 S109 H 2CH A . MOVIE MUSIC DISPLAY INPUT MODE AUTO CAL MUTING MEMORY/ENTER TUNING - + MODE TUNING STR-K7100 39 39 CL029 CL028 CL030 CN108 3P ...
Service Manual - Page 47

... 1 2 3 45 47 VIN SW OUT GND VOS S.S VSS 4-bit latch VDD STR-K7100 IC100 PT6315 (DISPLAY Board) VSS VDD GRID1 GRID2 GRID3 GRID4 GRID5 GRID6 GRID7 GRID8 GRID9 SW1 1 SW2 2 SW3 3 SW4 4 44 43 42 41 40 39 Grid driver Command decoder Display memory 24 bits x 12 words 38 37 36 35 34 Multiplexed...
Service Manual - Page 48

...Connect to SDO4 O Digital audio serial data output for system control IC 36 HCS I Chip select signal input from system control IC 37 GP12 I GP12 signal input from digital audio interface receiver IC 31 VSS - Ground pin 22 KFSIO I/O Audio... chip select signal output for SDRAM IC 45 WE0 O SDRAM write enable signal output for 6CH D/A converter IC 21 VSS - STR-K7100 •...
Service Manual - Page 51

... 97 EEPROM DATA I/O 98 EEPROM CLK O 99 HD OUT I Pin Description Digital audio interface receiver error signal input Digital audio interface receiver state signal input Non Maskable interrupt input Operation mode setting pin 2 Operation mode setting pin 1 (Connect to GND.) Operation mode setting pin 0 (Connect to GND.) External reset signal input Power supply pin (+3.3 V) High speed clock...
Service Manual - Page 64

..., HDMI 19P (HDMI DVD IN) CONNECTOR, HDMI ...MODE) R5006 1-216-864-11 SHORT CHIP 0 R5007 1-216-864-11 SHORT CHIP 0 64 Description CNS100 1-784-778-11 CONNECTOR, FFC 17P Remark < DIODE > D105 6-501-539-01 LED SELK5E20C-DTP15 (MULTI CHANNEL DECODING) < VACUUM FLUORESCENT DISPLAY > FL101 1-519-927-11 VACUUM FLUORESCENT DISPLAY...STR-K7100 DISPLAY HDMI SW Ref. No. No. Part No. Part No.

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