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Sony KDL 52W5100 Support Question

Sony KDL 52W5100 Support Question

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Question posted by theamanns on March 31st, 2012

Blank Screen - We Have No Picture But Do Have Sound.

It sounds like a video card?  What do we need to fix and at what cost?

Current Answers

Answer #1: Posted by TVDan on March 31st, 2012 2:35 PM
This answer was accepted by the poster of the original question.
TVDan

Member since:
August 8th, 2011

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there are several things that can cause your symptom and the price varies greatly dependent upon what part has failed. It needs to be determined whether or not there is a video on the screen and the back lights are not working, a powerful flashlight pointed into the screen in a very dark room can determine this. This is likely one of the inverters failing (D3N or D4N for less than $100). If there is no video and no back lights (completely black screen) then it is likely the T-con board and unless you can find a source, then the entire panel is needed and they're no longer available (would have been over $2000 for the part alone). If the picture shows up for a second or two when first turned on then it could be one of the back lights inside the panel, and this requrires a new panel (which is no longer available).


TV Dan

Related Sony KDL 52W5100 Manual Pages

Operating Instructions - Page 1

Operating Instructions LCD Digital Color TV KDL-65W5100 KDL-52W5100 KDL-52W5150 KDL-46W5100 KDL-46W5150 KDL-40W5100 © 2009 Sony Corporation Sony Customer Support U.S.A.: www.sony.com/tvsupport Canada: www.sony.ca/support United States 1.800.222.SONY Canada 1.877.899.SONY Please Do Not Return the Product to the Store
Operating Instructions - Page 2

... Inc. TV Guide, Picture/Sound, Light Sensor, Power Savings) can be liable for any damages in any way liable for the 40, 46, 52 inch and 65 class BRAVIA KDL-W series ... 5,717,422 U.S. Model Name Serial No. "XrossMediaBar" is used under license from Gemstar-TV Guide International, Inc. The TV Guide On Screen system is a trademark of the following United States patents 6,498,895; 6,850,693; ...
Operating Instructions - Page 3

... Control 17 Remote Control Button Description 18 TV Controls and Indicators 21 Exploring the XMB™ and TV Features Category Icons 23 Accessing Photo, Music, and Video Content 24 BRAVIA Internet Video 25 Photo, Music, and Video 26 BRAVIA Internet Widgets 28 Favorites 30 TV Guide On Screen 31 Background TV 33 Inputs 33 Wide Mode 34 BRAVIA...
Operating Instructions - Page 4

... to fill the screen. 4 Refer to the Quick Setup Guide, enclosed separately, for information on the remote control to HD programming. Your BRAVIA TV can enjoy crisp,...need access to a Full HD Experience Set, Source, Sound, and Setup Along with Your BRAVIA TV To experience the stunning detail of your BRAVIA TV set, a complete HD system requires a source of HD programming, an HD sound...
Operating Instructions - Page 5

... is Photo USB (page 26). ➢ Central Location for quick and easy access (page 30). Introducing Your BRAVIA® TV TV Feature Highlights Your BRAVIA TV is equipped with the latest in TV technology. ➢ Broadband Internet Connectivity: BRAVIA Internet Video brings videos, movies and much more. Product Support Preferences Settings Picture & Display Sound Channels & Inputs Network...
Operating Instructions - Page 6

...mounting hook. KDL-65W5100 • Ensure your TV has adequate ventilation, see page 15. • For best picture quality, do not expose the screen to avoid damage. You will need to evaporate ...TV Some TV models are packaged with the adequate number of people; You may cause moisture condensation. If you are not mounting the TV to a wall, you are ready to a warm area. Models 52...
Operating Instructions - Page 9

... required for the COMPONENT IN ports, connect audio (L/R). 5 AUDIO OUT (VAR/FIX) Connects to Y for video and use Y, PB, PR for video signals and also connect the audio (L/R) for service unless you have mono equipment, connect its audio output port to the TV's L (MONO) audio input port. * Manufactured under license from Dolby Laboratories. Getting...
Operating Instructions - Page 10

...TV. For the best possible picture, make sure you connect this equipment to your area) along with standard-definition analog programming. HD Cable Box/HD Satellite Box You can enjoy high-definition programming by radio frequency interference, resulting in your TV via the HDMI or component video...Switch supplied) to receive optimum picture quality. Connecting the TV Cable System or VHF/UHF ...
Operating Instructions - Page 12

...8226; This TV's PC input does not support Sync on Green or Composite Sync. • This TV's PC VGA input does not support interlaced signals. • For the best picture quality, it...panel PC IN RGB HD15-HD15 cable (analog RGB) AUDIO 2 Audio cable IN (stereo mini plugs) IN 3 IN 4 S VIDEO VIDEO L (MONO) AUDIO R 2 VIDEO IN PC Input Signal Reference Chart After connecting the PC to the TV...
Operating Instructions - Page 15

... below 41 °F (5 °C). Never install the TV set . This can lead to a wall. Getting Started Installing the TV Against a Wall or Enclosed Area Make sure that your TV has adequate ventilation. Installed with other connecting cables. Wall Wall • Inadequate ventilation can affect the picture quality. Bundling the Connecting Cables Use the attached...
Operating Instructions - Page 16

... the matching language with the Initial Setup (refer to the Quick Setup Guide and the online Reference Book for available channels and enable the TV Guide On Screen® feature. b button: Allows you to move back to complete it at a later time, access the XMB™ and select the Network icon on...
Operating Instructions - Page 18

... Button Description 1 2 DISPLAY CC POWER 3 WIDE SCENE BRAVIA INTERNET VIDEO WIDGETS Button 1 DISPLAY 2 CC 3 BRAVIA Sync Description Press once ... and off , or automatically display CC when sound is not selected). Select the HDMI device and then press...menu of your TV (see page 35 for HDMI equipment). THEATER: Press to play a program in fast forward mode. The picture settings will be...
Operating Instructions - Page 19

... VOL +/- Press again to open the TV Guide On Screen. Press to select/confirm an item. 8 RETURN Press to go back to the previous screen or exit from the Favorites menu (see page 25). qh SCENE Press to move focus/highlight. Press V/v/B/b to select the best picture and sound settings for qf the particular type...
Operating Instructions - Page 21

...to display TV Home Menu/XMB™ to adjust the volume. CHANNEL + 8 - In the MENU screen, this ... that the TV needs servicing (see contacting Sony information on . Press to access TV Settings and other...Picture Off. To scan quickly through channels. Lights up in orange when the Timer or Sleep Timer is in red when your selection. Press repeatedly to turn on and off the TV...
Operating Instructions - Page 22

Product Support Preferences Settings Category Picture & Display Sound Channels & Inputs Network TV Item 1 Select a Category icon using the B/b buttons. 2 Highlight an Item using the V/v buttons. 3 Press item. to suit personal preferences Shown with Preferences highlighted. 22 Settings Preferences Customize TV features to select an The XMB™ displays help text that ...
Operating Instructions - Page 23

... Lock, Language, and much more. Be sure to the TV channel list. Video The TV icon provides you access to select the correct icon when accessing files. You can access the Widget Gallery from this icon. Preferences for adjusting sound and speaker related settings. Picture & Display for quick and easy access. The External Inputs icon...
Operating Instructions - Page 33

... XMB™ and TV Features Background TV Background TV uses the current video on your TV to create images that you can launch these themes from the Favorites screen. Picture Adjustments Sound Adjustments Background TV Motionflow Speakers Add to Favorites 5 Press RETURN to exit the Background TV and return to the current channel or input. ~ • Background TV themes may also...
Operating Instructions - Page 34

..., refer to select the screen display of your remote control... allows you to the online Reference Book. Changing the Wide Screen Mode Press WIDE repeatedly to cycle through the available modes. ...definition source source m Wide Zoom m Wide Zoom Changing the Wide Screen Mode for PC Timing Wide Mode is only available with 720p,...while watching TV by pressing the WIDE button on the original signal ...
Operating Instructions - Page 36

... forgotten your TV. • Wipe the LCD screen gently with ... picture and sound quality are related to factory default settings: 1 Turn on the TV. 2 While pressing V on the Remote Control, press POWER on the TV. (The TV ...need further assistance. 36 Things to Care for cleaning. • Do not plug in the TV into the wall outlet until the moisture from cleaning has evaporated. Unplug the TV...
Operating Instructions - Page 38

... Model KDL-40W5100 KDL-46W5100/ KDL-52W5100/ KDL-65W5100 KDL-46W5150 KDL-52W5150 System Television system NTSC: American TV standard ATSC (8VSB terrestrial): ATSC compliant 8VSB QAM on cable: ANSI/SCTE 07 2000 (Does not include CableCARD functionality) Channel coverage Analog terrestrial: 2 - 69 / Digital terrestrial: 2 - 69 Analog Cable: 1 - 135 / Digital Cable: 1 - 135 Panel system LCD...

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