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Sony DVP-CX985V Support Question

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Question posted by wtwasp9 on December 14th, 2015

Cds Work Fine, But Dvds Will Not Read/play, Yields 'cannot Play' Message In Disp

Why will this unit NOT play any DVDs? Every disc I've tried gets "Cannot Play" in the display. CDs appear to work just fine ; load, read, and play, no problem. I've tired accessing every possible setting and nothing pertains to any kind of "mode" between CD and DVD formats (the manual even says as much that it's all "auto-detect"). Why will this thing not read/playback any of my DVDs? They're all proper region code and not burned copies.

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Answer #1: Posted by TommyKervz on December 14th, 2015 8:19 AM

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

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See the troubleshooting tips here https://us.en.kb.sony.com/app/answers/detail/a_id/39069/c/65,66/p/47329,47330,47360/

OR click here for more suggestions.

Hope that is helpful.
Kervz at www.satechhelp.co.za

Answer #2: Posted by menandro on December 21st, 2015 1:29 AM

menandro

Member since:
March 23rd, 2011

Points: 68,400

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Hi! It could be that parental lock is giving you restriction to play a dvd disc. Or, worst, the optical lens on the unit is faulty and unit may require service.

Here is what you can do to isolate possible issues with your recorder settings. Reset the unit to factory default using the recorder's remote. Make sure everything is on. Press the DISPLAY/FILE button. Select SETUP. Select RESET. After this, restart the unit. Follow on screen instruction and try your dvd disc. If that will not work, unit is for service. Let me know if that helps.

Related Sony DVP-CX985V Manual Pages

Operating Instructions - Page 14

...:55 PLAY DVD Selected item Function name of selected Control Menu item OFF OFF 1: ENGLISH 2: FRENCH 3: SPANISH SUBTITLE Select: ENTER Cancel: RETURN Operation message*** Type of disc being played back Total number of titles* Total number of chapters** Playing time Current setting Options * Displays the scene number for DATA CDs. *** Displays the DISC MEMO or CD Text when the disc contains...

Operating Instructions - Page 32

... to 400 discs into this player. [/1 OPEN/CLOSE Front cover +100 .-/>+ /ENTER dial DISC CHANGE 1 Press [/1. The front cover closes. To skip 100 slots, press +100 on . 2 Press OPEN/CLOSE. Always follow the correct steps for inserting and removing discs. • When transporting the player, remove all the way into each slot at the loading position 5 Insert a disc. Playing Discs...

Operating Instructions - Page 36

... not available for Program Play or Shuffle Play. • This function may not work with some discs. "RESUME" appears on the front panel display. 2 Press H. you stopped playing is cleared when the player enters standby mode. • This function is cleared when: - Resuming Playback From the Point Where You Stopped the Disc (Resume Play) • When playing a DATA CD, the point where...

Operating Instructions - Page 38

...X/x to select (ORIGINAL/PLAY LIST), then press ENTER. X/x ENTER DISPLAY/ FILE 1 Select a disc (page 34). 2 Press DISPLAY/FILE while the player is turned off. Selecting "ORIGINAL" or "PLAY LIST" on recordable DVD players (PLAY LIST). You can select the type of titles for "ORIGINAL/PLAY LIST" appear. 1 2 3 ALL 1 2 ( 2 7 ) 1 8 ( 3 4 ) PLAY LIST PLAY LIST ORIGINAL STOP DVD-RW 38

Operating Instructions - Page 41

... is being played, its title is displayed as "*". • ID3 tags cannot be different from the edited order. Playing Discs Selecting and Playing an MP3 Audio Track You can play MP3 audio tracks recorded in the following sampling frequencies: 32 kHz, 44.1 kHz, 48 kHz. • The player cannot play selected tracks on DATA CDs (CD-ROMs/CD-Rs/CD-RWs) recorded...

Operating Instructions - Page 49

... Audio CD/CD text, Disc Memo) Disc type ◆ Jacket picture The jacket picture recorded on your discs as you like in the "ALL" folder. Disc Explorer display Disc slot number Current folder is highlighted Current disc Searching for DVDs or CDs (page 54). Press LOAD before turning on the disc appears automatically. The player reads the disc information of all the discs loaded in...

Operating Instructions - Page 51

..., the Disc Explorer turns off. 1 Select a disc and play it (page 33, 34). 2 Slide the TV/DISC EXPLORER/DVD switch to create a personal jacket picture. If you want to DISC EXPLORER, press TOP MENU/EDIT. ALL DVD CD A B 1 Super Car Chase 2 3 Skiing the World 4 Music Madness 5 C D Action DVD Classical CD Action DVD CD VIDEO CD 4 Press CLEAR. TV/DISC EXPLORER/ DVD switch...

Operating Instructions - Page 52

... repeatedly to DISC EXPLORER, then press DISPLAY/FILE. Filed disc ALL DVD CD A B C D 1 Super Car Chase Action DVD 3 Skiing the World Action DVD To cancel the file mode Press ORETURN. You can then sort the discs by slot number in the Disc Explorer. Even if you can set Program Play, Shuffle Play and Repeat Play for the "A" folder containing the selected discs appears. To...

Operating Instructions - Page 54

... want to label. ◆ To label a disc Select the disc on the Disc Explorer (for details, see steps 1 and 2 of "Searching for a disc on the Disc Explorer" on the disc). Then, press X. Select from here ALL DVD CD A B 2 4 Music Madness 23 C D Classical CD CD CD C/X/x/c TOP MENU/EDIT ENTER ORETURN 2 Press ENTER. The "DISC MEMO INPUT" display appears when you can also label the...

Operating Instructions - Page 55

.... c continued 55 The entered Disc Memo ALL DVD CD A B C 2 BRAHMS SYMPHONY4 4 Music Madness 23 D Classical CD CD CD z Hint To display disc information on most Super Audio CDs contain text information that you can label up to 400 discs. To insert or overwrite a character 1 In step 3 of "Labeling a disc or folder" (page 54), press . To turn on the player. 3 Perform steps 1 and 2 of...

Operating Instructions - Page 60

... y SLOW1 Opposite direction (DVD only) SLOW2 y SLOW1 The "SLOW2 y"/"SLOW2 " playback speed is in succession. To return to select the search method. ◆ When playing a DVD VIDEO/DVD-RW DISC TITLE CHAPTER TIME/TEXT or TIME/MEMO 60 Number buttons CLEAR X/x DISPLAY/ FILE ENTER 1 Select a disc (page 34). 2 Press DISPLAY/FILE during playback. The Control Menu appears. 3 Press X/x to...

Operating Instructions - Page 61

... the display is selected (** refers to "T --:--:--." 3 Input the time code using the time code (DVD VIDEO/DVD-RW only) 1 In step 2, select TIME/TEXT. For details, see "Searching by inputting the time code. ◆ When playing a VIDEO CD without PBC Playback DISC TRACK INDEX ◆ When playing a VIDEO CD with PBC Playback DISC SCENE INDEX ◆ When playing a Super Audio CD/CD DISC...

Operating Instructions - Page 64

... name (MP3 audio) recorded on the DVD VIDEO/Super Audio CD/CD/ DATA CD. You cannot change the time information. Viewing Information About the Disc Checking the Playing Time and Remaining Time You can also check the DVD/Super Audio CD/CD text using the Disc Explorer (page 49). 64 If the disc does not contain text, "NO TEXT" appears. The following display appears.

Operating Instructions - Page 65

When playing a DVD VIDEO or DVD-RW Title playing time and current disc, title and chapter number When playing a VIDEO CD (without PBC functions), Super Audio CD, or CD Track playing time and current disc, track and index number Remaining time of the current track Remaining time of the current title Playing time of the disc Playing time and number of the current chapter Remaining...

Operating Instructions - Page 67

... a dual-layer DVD, the player indicates which layer is turned off the Control Menu Press DISPLAY/FILE repeatedly until the Control Menu is being read ("Layer 0" or "Layer 1"). While playing a disc, an approximate bit rate of the current audio) on your TV screen. The higher the bit rate, the larger the amount of a DATA CD By pressing...

Operating Instructions - Page 68

... example, when playing a disc containing a song with multilingual tracks, you can change the audio format. With CDs, DATA CDs, or VIDEO CDs, you can hear the instruments from the right or left channel and listen to 5.1 channel signals can be recorded on a disc are displayed. When the same language is displayed two or more times, the DVD VIDEO is...

Operating Instructions - Page 78

.... 2 Press DISPLAY/FILE while the player is in stop playback. 78 If the disc is used for the desired disc. • Custom Parental Control You can set playback restrictions so that the player will not play inappropriate discs. • Parental Control Playback of some DVD VIDEOs can be blocked or replaced with different scenes. The Control Menu appears. 3 Press...

Operating Instructions - Page 81

... In this player. • Depending on the disc, you play a disc for entering the password appears. 4 Enter your 4-digit password using the number buttons, then press ENTER. 5 Enter a new 4-digit password using the number buttons, then press ENTER. 6 To confirm your password, re-enter it using the number buttons, then press ENTER. The display for entering...

Operating Instructions - Page 89

This function is useful when the player is turned on which contains the highest number of up to 400 discs (Playback Memory). AUTO DARK Makes the front panel display dark if you eject the disc. OFF Turns off the lighting of the front panel display if you play a DVD VIDEO on . ◆ DIMMER Adjusts the lighting of the front...

Operating Instructions - Page 103

... 51 K Keyboard 55 L LANGUAGE SETUP 86 LEVEL 94 Loading Discs 49 Locating a point on a disc 59 M MENU 86 Menu DVD's menu 37 Top menu 37 MP3 6, 41 Multi/2CH 39 O ONE/ALL DISCS 43 On-screen display Control Menu Display 14 Disc Explorer display 49 Setup Display 85 ORIGINAL 38 ORIGINAL/PLAY LIST 38 OSD 86 P PARENTAL CONTROL 78 PAUSE MODE...