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Sony DVP-CX985V Support Question

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Question posted by wtwasp9 on December 14th, 2015

Cds Work, But Dvds Will Not Read/play. Get 'cannot Play' Message In Display.

Okay, I guess I was not clear enough when I previously posted the following query : Why will this unit NOT play any DVDs? Every disc I've tried gets "Cannot Play" in the display. CDs appear to work just fine ; load, read, and play, no problem. I've tired accessing every possible setting and nothing pertains to any kind of "mode" between CD and DVD formats (the manual even says as much that it's all "auto-detect"). Why will this thing not read/playback any of my DVDs? They're all proper region code and not burned copies.I failed to add, that aside from the most OBVIOUS troubleshooting which USELESS troubleshooting links provide (checking discs for dust, insert them correctly, be sure device is plugged in, etc), tips that any idiot could figure out on their own (because they are so common and well-known), does anyone with any REAL knowledge, and a capacity for OBJECTIVE ANALYTICAL THINKING have any explanation for why EVERY SINGLE DVD I have tried (out of no less than 30 different attempts, NONE of them home-burned or of R or RW format, all licensed prerecorded programs) will NOT be read/played in this unit, whilst audio CDs (about 8, all of them home-burned and ARE CD-Rs) have no problem whatsoever?Real, informed answers only please. Spare me the "any idiot should know and have already tried this" links that offer little more than obvious operational conduct. THIS IS A TECHNICAL/MANUFACTURER PROBLEM! Not a problem of "user error/stupidity". I've already long exhausted and ruled out every other OBVIOUS troubleshooting possibility. I am also re-classifying this query into the "technical" category rather than "troubleshooting".

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Answer #1: Posted by TheWiz on December 14th, 2015 1:27 PM

This answer was accepted by the poster of the original question.

TheWiz

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DVD players have two seperate laser diodes (one for DVDs and one for CDs) in order to detect what type of disc has been inserted. My guess is that the DVD laser diode is failing. The only real solution is to replace it which will require experience in electronics repair.

Related Sony DVP-CX985V Manual Pages

Operating Instructions - Page 7

... in the following discs: • All CD-ROMs (including PHOTO CDs)/ CD-Rs/CD-RWs other than NTSC, such as PAL or SECAM (this player conforms to the NTSC color system). • A disc that has a non-standard shape (e.g., card, heart). • A disc with paper or stickers on it . Example of discs that the player cannot play The player cannot play the following discs: • A DVD VIDEO with...

Operating Instructions - Page 14

...:55 PLAY DVD Selected item Function name of selected Control Menu item OFF OFF 1: ENGLISH 2: FRENCH 3: SPANISH SUBTITLE Select: ENTER Cancel: RETURN Operation message*** Type of disc being played back Total number of titles* Total number of chapters** Playing time Current setting Options * Displays the scene number for DATA CDs. *** Displays the DISC MEMO or CD Text when the disc contains...

Operating Instructions - Page 32

... left 6 Repeat steps 4 and 5 to DISC EXPLORER or DVD, press DISC SKIP +/- To skip 100 slots, press +100 on the front panel display or by the slot, turn the turntable by skipping 10 slots. Failure to remove the discs may damage the player or the disc. The DISC CHANGE indicator lights up to 400 discs into the slot and do...

Operating Instructions - Page 36

...is not available for Program Play or Shuffle Play. • This function may not work with some discs. Resuming Playback From the Point Where You Stopped the Disc (Resume Play) • When playing a DATA CD, the point where you stopped playing is cleared when the player enters standby mode. • This function is cleared when: - H x 1 While playing a disc, press x to stop playback...

Operating Instructions - Page 38

Selecting "ORIGINAL" or "PLAY LIST" on recordable DVD players (PLAY LIST). X/x ENTER DISPLAY/ FILE 1 Select a disc (page 34). 2 Press DISPLAY/FILE while the player is turned off. To turn off the Control Menu Press DISPLAY/FILE repeatedly until the Control Menu is in VR (Video Recording) mode have two types of titles to be played. 4 Press X/x to select (ORIGINAL/PLAY LIST), then...

Operating Instructions - Page 40

... following the menu on the VIDEO CD. To return to the menu Press O RETURN. 40 In this case, press H. ./> H x X/x ENTER ORETURN 1 Start playing a VIDEO CD with the disc. Playing VIDEO CDs With PBC Functions (PBC Playback) PBC (Playback Control) allows you want using PBC, press ./> while the player is stopped to select a track, then press H or ENTER. A menu appears...

Operating Instructions - Page 41

... Audio Layer 3) format. About the list display • Only the letters in the alphabet and numbers can play MP3 audio tracks recorded in the following sampling frequencies: 32 kHz, 44.1 kHz, 48 kHz. • The player cannot play selected tracks on DATA CDs (CD-ROMs/CD-Rs/CD-RWs) recorded in the album appears. Anything else is shaded. The selected...

Operating Instructions - Page 46

..., or tracks selected in Program Play. 4 Press ENTER. * You can select "DISC" in step 3. By selecting All Discs mode (page 43), you can repeat all of the discs in the player. 46 CLEAR H X/x DISPLAY/ FILE ENTER 1 Press DISPLAY/FILE twice during playback. During Program Play, follow the steps of the discs in the player. Note Program Play will not start if you can...

Operating Instructions - Page 49

... D Action DVD CD Action DVD CD VIDEO CD Jacket picture Genre Text information (DVD/ Super Audio CD/CD text, Disc Memo) Disc type ◆ Jacket picture The jacket picture recorded on the player. The Disc Explorer displays the "ALL" folder. The player reads the disc information of each folder. You can display the contents of all the discs loaded in the player on the disc appears...

Operating Instructions - Page 51

..., press TOP MENU/EDIT. TV/DISC EXPLORER/ DVD switch CLEAR PICTURE MEMORY H C/c TOP MENU/ EDIT 2 After sliding the TV/DISC EXPLORER/ DVD switch to highlight the disc number. EDIT appears in the Disc Explorer easier. ALL DVD CD A B 1 Super Car Chase 2 3 Skiing the World 4 Music Madness 5 C D Action DVD Classical CD Action DVD CD VIDEO CD 4 Press CLEAR. To cancel the edit mode...

Operating Instructions - Page 52

... Play, Shuffle Play and Repeat Play for the "A" folder containing the selected discs appears. Selected disc ALL DVD CD A B 1 Super Car Chase 2 3 Skiing the World 4 Music Madness C D Action DVD Classical CD Action DVD CD 5 VIDEO CD Cursor moves to the next disc. 5 Press FOLDER repeatedly to DISC EXPLORER, then press DISPLAY/FILE. The Disc Explorer appears. 2 Slide the TV/DISC...

Operating Instructions - Page 55

... the player. 3 Perform steps 1 and 2 of "Labeling a disc or folder" (page 54), press . The entered Disc Memo ALL DVD CD A B C 2 BRAHMS SYMPHONY4 4 Music Madness 23 D Classical CD CD CD z Hint To display disc information on Super Audio CDs (including hybrid discs). Labeling a disc or folder using the Disc Explorer. or > to move the cursor to the character you want to 400 discs. To...

Operating Instructions - Page 56

... World 3 Music Madness 4 5 C D Classical CD Action DVD CD VIDEO CD VIDEO CD C/X/x/c TOP MENU/EDIT ENTER ORETURN 1 Select the disc on the Disc Explorer" (page 50) ). 2 Slide the TV/DISC EXPLORER/DVD switch to highlight the genre row, then press ENTER. To cancel the edit mode Press ORETURN until EDIT disappears from the Disc Explorer. The "GENRE SELECTION" display appears.

Operating Instructions - Page 64

... Information About the Disc Checking the Playing Time and Remaining Time You can check the playing time and remaining time of the current track 1 Press TIME/TEXT during playback. Also, you can check the DVD/Super Audio CD/CD text or track name (MP3 audio) recorded on the DVD VIDEO/Super Audio CD/CD/ DATA CD. The following display appears. You cannot change...

Operating Instructions - Page 68

... sub sound) ◆ When playing a VIDEO CD, CD, or DATA CD (MP3 audio) The default setting is underlined. The channels being played are displayed, they indicate a language code. The following display appears. 1:ENGLISH 2 Press AUDIO repeatedly to the sound of the selected channel through both speakers by selecting the left channel. ◆ When playing a DVD VIDEO Depending on the...

Operating Instructions - Page 78

...have not entered a password The display for registering a new password appears. PARENTAL CONTROL Enter a new 4-digit password, then press . If the disc is used for entering the password appears. The same password is playing, press x to 400 discs. The options for "PARENTAL CONTROL" appear. 1 2 3 ALL 1 2 ( 2 7 ) 1 8 ( 3 4 ) T 1:32:55 STOP DVD ON PLAYER PASSWORD OFF 4 Press X/x to select...

Operating Instructions - Page 89

... front panel display if you do not operate the player or remote for a short while. AUTO OFF Turns off . FRAME The picture, including subjects that move dynamically, is output with no jitter. The following settings are stored in high resolution. ◆ PLAYBACK MEMORY The player can store the settings of up to 400 discs (Playback Memory...

Operating Instructions - Page 96

... on the DVD does not match the player. , Moisture has condensed inside the player (page 3). , The player cannot play has taken effect (page 36). The disc does not play. , The disc is not MPEG1 Audio Layer 3 data. , The player cannot play audio tracks in MP3PRO format. Other characters are played, a blue screen may not be played (page 41). , The DATA CD is not...

Operating Instructions - Page 97

... front panel display (page 10). , The DVD prohibits changing of the angles. The front cover does not open and "LOCKED" appears on the screen and the front panel display. "Data error" appears on the TV screen when playing a DATA CD. , The MP3 audio track you have checked the inside the rotary table, such as a fallen disc. Self-diagnosis...

Operating Instructions - Page 103

... Continuous play DATA CD 41 DVD 33 Super Audio CD/CD/ VIDEO CD 33 Control Menu 14 CUSTOM 85 CUSTOM PARENTAL CONTROL 78 CUSTOM PICTURE MODE 75 CUSTOM SETUP 89 D DATA CD 6, 41 DIGITAL OUT 91 Digital output 91 DIGITAL VIDEO ENHANCER 77 DIMMER 89 DISC 60 Disc Explorer 49 Disc Memo 54 DISC MEMO INPUT 54 Display Control Menu Display 14 Disc Explorer display...