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Samsung RF323TEDBBC Support Question

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Question posted by dbock on February 29th, 2016

Cool Select Pantry Drawer Issue

The rollers on the drawer continually fall out of the side rails. I believe the issue is with the side rails that are attached to the left and right sides of the fridge. I am trying to locate these side rails and have not had success as of yet. While I think ultimately the design of the drawer/rails is poor, I hope the ones in my fridge simply have a manufacturing defect that would be resolved by replacing them. My question(s):1) Do you have a part number for these rails (both left and right side)?2) Have you heard of this issue and is there a "field fix" you could recommend?

Current Answers

Answer #1: Posted by hzplj9 on March 9th, 2016 2:06 PM
hzplj9

Member since:
June 25th, 2012

Points: 4,873,510
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What you could do is fit a stop in the form of a spacer with a self taping screw into the plastic side just at the edge behind the front wheel and that could allow the rear wheel to stop against it before the tray can come out. It is a common fitting in furniture to stop the drawer being pulled out. It needs to be measured carefully to get it right. However this will invalidate your warranty.

Have a think....

Related Samsung RF323TEDBBC Manual Pages

Quick Guide Easy Manual Ver.1.0 (English, French, Spanish) - Page 1

...occasionally inside the fridge. 9. Moisture...drawer to gain an access to keep moist food away from the water line. Automatic Ice Maker does not work • Allow your refrigerator to operate and 12 cool down for refrigerator...refrigerator, cut a large section of transparent coupler clip A (1/4") (6.35mm) 7. Insert the clip in the water valve has not cooled completely. Cool Select Pantry...
User Manual Ver.1.0 (English, French, Spanish) - Page 1

To receive more complete service or accessory parts, please register your product at or contact www.samsung.com/register 1-800-SAMSUNG (726-7864) Free Standing Appliance %""JOEC 1. RF323TE Refrigerator user manual This manual is made with 100% recycled paper. English imagine the possibilities Thank you for purchasing this Samsung product.
User Manual Ver.1.0 (English, French, Spanish) - Page 2

...severe personal injury or death. Important safety symbols and precautions: Hazards or unsafe practices that your refrigerator by persons (including children) with water. - Unplug the power plug from the outlet. ... in a safe place for their safety. Hazards or unsafe practices that may result in a location exposed to the heat from stoves, room heaters, or other appliances. • Do not ...
User Manual Ver.1.0 (English, French, Spanish) - Page 3

... refrigerator. - The marked rating of children. - The drawer may fall and...cooling system may cause frostbite. • Never put a container filled with wet hands. • Do not store articles on the appliance. • Do not install this appliance in a location where gas may cause personal injury or material damage. • Do not spray flammable gas near the refrigerator...
User Manual Ver.1.0 (English, French, Spanish) - Page 5

...;re. • To get the best performance from the power supply, you should be over cooled. Otherwise, there is used as it can be supervised to ensure that they do not intend to...Do not use the refrigerator for safety issues that small children or animals cannot become trapped inside the fridge to disposal. • R600a or R134a is used for your old refrigerator or freezer: - ...
User Manual Ver.1.0 (English, French, Spanish) - Page 6

... height and depth of this Samsung French Door Refrigerator. Selecting the best location for the refrigerator Choose : • A location with easy access to a water supply. • A location without direct exposure to sunlight. • A location with a level floor. • A location with enough space for the refrigerator doors to the right, left , back and top for the water line...
User Manual Ver.1.0 (English, French, Spanish) - Page 7

... _07 1. The doors are working. Disassemble the refrigerator doors Be careful not to avoid: - REMOVING THE REFRIGERATOR DOORS For some installations you need to remove the fridge and freezer drawers so you can move the refrigerator to pull and push it straight forwards or back. Moisture from side to remove the doors. Hex wrench Fastener %""JOEC...
User Manual Ver.1.0 (English, French, Spanish) - Page 8

... CAUTION removed before removing the tube. 2 Red Clip (1/4") 3 4 Allen wrench REATTACHING THE REFRIGERATOR DOORS To reattach the fridge doors after you have moved the fridge to the lower left door hinges with a philips screwdriver (+). Remove the screw ( 8 ) attached to its fi nal location, assemble the parts in the install pack and check that it from the...
User Manual Ver.1.0 (English, French, Spanish) - Page 9

... example of the refrigerator is difficult to remove the cover leg front from the rail system. 2 ASSEMBLE THE FREEZER DRAWER To reattach the drawer after you have moved the fridge to get the doors perfectly even, which may cause moisture condensation and increased energy bills. It is lower than the right side. 5. Make sure that...
User Manual Ver.1.0 (English, French, Spanish) - Page 10

... leveling the refrigerator. If the refrigerator is installed in the gap between doors, adjust only the right door. ...7 ) and the lower hinge ( 8 ). Locate the nearest cold water drinking line and install the...drawer ( 1 ) to the water supply line 1. clockwise ( ), the door will move up %""JOEC 1. INSTALLING THE WATER DISPENSER LINE A water dispenser with the refrigerator...
User Manual Ver.1.0 (English, French, Spanish) - Page 11

... the water dispenser can fill a 5.75 oz. (170cc) cup in an appropriate location with reasonable clearance between it into the compression fitting. Make sure your local hardware store...) as a kit at your refrigerator is sufficiently cool. Fill the glass, empty it and the wall. By completing the following steps, your new refrigerator installed in , it is plugged...
User Manual Ver.1.0 (English, French, Spanish) - Page 12

... is on and off . The icon lights up , indicating your selection. Touch and hold this button for 3 seconds to switch the temperature units between °C and °F. ( 5 ) Fridge (Hold 3sec for Power Cool) Touch this button to turn Energy Saver on when power is left open ). ( 6 ) Ice Off (Hold 3 sec for 5 seconds. %""JOEC 1. Each...
User Manual Ver.1.0 (English, French, Spanish) - Page 15

...Try unplugging the appliance, wait for the Fridge works just like the Freezer process. Do not use harsh or abrasive cleaners or solvents. • Ice is placed inside. - When you select... the power cord back in the refrigerator room makes ice cubes even faster,...Fridge or Cool Select Pantry Zone may blink. Once the Freezer and Fridge...continues, you selected or pushed first. If the blinking...
User Manual Ver.1.0 (English, French, Spanish) - Page 16

... try again. Dispense 4 to disassemble the ice maker. If you store CAUTION food in the ice maker can spill out over the drawer...right side of the bucket until you hear a click. Water may jam the bucket. freezer ice bin if you need more ice cubes. • If ice doesn't come out, pull out the ice bucket and press the test button located on the icemaker, you will hear the refrigerator...
User Manual Ver.1.0 (English, French, Spanish) - Page 17

...flowed out of the filter is reversed, put it back to the right position and close one door with oxygen and nitrogen. The door handle may open....Cool Select Pantry PLUS Auto Pull Out Drawer Freezer Drawer Bin When closing the door, make sure the Vertical Hinged Section is an alkaline water filter. 02 OPERATING Water clouding phenomenon All water provided to the refrigerator...
User Manual Ver.1.0 (English, French, Spanish) - Page 18

... a full-width drawer with the bins. When you selected. • The Pantry temperature may occur if the door bins are located, the ambient temperature, and how often the door is opened. REMOVING THE REFRIGERATOR ACCESSORIES 1. Slide it in above the desires location and push down until it into the pantry. USING THE COOL SELECT PANTRY™ The Cool Select Pantry™ is the...
User Manual Ver.1.0 (English, French, Spanish) - Page 19

... when removing them can drop into the slots. To relocate - Place the drawer onto the rails and slide the pantry back until the guard ( 1 ) locks into the slots at a desired...pantry completely out to full extension and raise the front side of the refrigerator. Pull the drawer out to the back of the divider to full extension. When the refrigerator door is in water. 2. Pull the pantry...
User Manual Ver.1.0 (English, French, Spanish) - Page 20

... ice selection from melting and running out of the bin and lift it . Do not use benzene, thinner, or Clorox for a more thorough cleaning. Place the drawer onto the rails ( 4 ) by tilting it is horizontal and slide the Drawer ( 3 ) in the ice chute. You can erase the printed CAUTION letters on the CAUTION refrigerator. The...
User Manual Ver.1.0 (English, French, Spanish) - Page 23

...Graves, J.H. Washington State University Cooperative Extension, Pullman, WA. Food Marketing Institute, Washington, D.C. EB 1205. Basics for use . Recommended refrigerator temperature 33ºF to 36ºF (or 1°C to 2°C ) and freezer temperature 0ºF to 2ºF (or... Keep in original wrapper and store in vapor-proof and moisture-proof container. Be cool-chill out!
User Manual Ver.1.0 (English, French, Spanish) - Page 24

... the digital display is too low. • Try setting the refrigerator to a warmer temperature. • Is the temperature in the fridge is frozen. Set the refrigerator warmer. • Did you do this is normal. Condensation can circulate freely. • Allow sufficient space between the right and left parts of the door? • Open and...

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