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Samsung HLT5676S Support Question

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Question posted by bradmaier on August 24th, 2016

Loss Of Sound Volume

I have a loss of sound volume. Normally my sound is set between 35 to 40. Recently, I've had to increase the volume to 80 or 90 for the same sound level as 30-40. What do you think is the cause, and what can I do to fix this problem?

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Answer #1: Posted by zzed41 on August 25th, 2016 1:34 AM

This answer was accepted by the poster of the original question.

zzed41

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Hi! This sounds like the input volume is lowered. Do you use a cable box or DVR to connect your cable to the TV? If so these usually have volume settings, please check this. If you do not have one of these, (i.e. direct connection to TV) you may have to get your speakers checked.

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Answer #2: Posted by mashallah on August 25th, 2016 3:46 AM

mashallah

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When you are on an active call, you can adjust the call volume with the dedicated Volume keys on the side of the device. Touch Extra volume from the active call screen to increase the volume level. When the feature is on, the icon will appear green . If the audio quality is still not what you would like it to be, you can touch Noise reduction to turn off the feature.

Personalise Call Sound

Touch Phone > Menu > Call settings > Personalise call sound and choose from Adapt Sound, Soft sound, Clear sound, or Off.

If Adapt Sound is selected, the device will guide you through customising an optimal call sound. Before starting, it is recommended you close all multimedia applications, be in a quiet environment, and have a compatible earphone connected.

The device will play a beep; touch Hear if you hear the sound. If you cannot hear the sound, touch Cannot hear. Once completed, touch Done to save your personalised call sound.

To enable the Personalised call sound, on an active call, touch the icon and touch Adapt Sound.

Note: please disable the Extra volume feature and disconnect any earphones prior to using the Personalised call sound option.

You can also access call settings from the Home screen. Touch Menu > Settings > My Device > Call .

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