Ricoh Aficio MP C4000 Support Question
Ricoh Aficio MP C4000 Support Question
Find answers below for this question about Ricoh Aficio MP C4000.Need a Ricoh Aficio MP C4000 manual? We have 2 online manuals for this item!
Question posted by everkk on March 31st, 2014
Ricoh C4000 Cant Scan To Email
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Current Answers
Answer #1: Posted by freginold on May 23rd, 2014 3:06 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,995
Member since:
December 20th, 2011 Points: 23,253,995
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C4000 Manual Pages
Features Guide - Page 2
... Ricoh Aficio Security Solutions Compatibility Chart ...4
Ricoh Security Solutions Review...6 Network Protection...6 Web Image Monitor...6 SmartDeviceMonitor...6 Network Protocol ON/OFF ...7 Device ... Encryption Key ...13 PDF Password Encryption...13 SNMP v3 Encrypted Communication...13 S/MIME for Scan to E-mail ...13 IPsec Communication ...13 Hard Disk (HDD) Encryption...14 Document Protection...
Features Guide - Page 4
... exist, (and in some cases via painful firsthand experiences), device access and data security has quickly moved to engage in espionage... of human manipulation or instruction. Consider these threats can scan and send data to any network address, or copy ...points up need for a few months, can be expensive. Ricoh Aficio Common Security Features Guide
INTRODUCTION
Information is an Asset
Did you...
Features Guide - Page 8
... protect vital intellectual property against both internal and external threats, and maintain compliance with an array of concern and your customers be applied to limit device access, track usage, and protect confidential information stored in memory. Ricoh Aficio Common Security Features Guide
No matter how light or severe each...
Features Guide - Page 9
... can restrict authorized connections to the print controller from sending scanned files to competitors, for Client, is firmware built into a particular IP range. RICOH SECURITY SOLUTIONS REVIEW
Network Protection
Network Protection refers to the features and utilities that ship standard with every Ricoh Aficio device. Securityrelated features of Web Image Monitor include:
■ Set IP...
Features Guide - Page 10
... .
7
Device Access
Device Access refers to the features and utilities that impact whom as an end-user can copy/print/scan/ send, and...Ricoh Aficio Common Security Features Guide
■ Change Community Name: To address SNMP (Simple Network Management Protocol) vulnerability, the system administrator can set the level of device access rights for System Administrators based on the device...
Features Guide - Page 11
...of the user by data stored locally in the Sender's Name field of outgoing Scan-to-Email jobs, providing traceability by asking for user authentication.
it . The same code can...and password stored in the device's built-in the device's address book. No one without a valid user name/password can access the machine.
■ User Code Authentication: Utilizes Ricoh's standard User Code system ...
Features Guide - Page 12
Ricoh Aficio Common Security Features Guide
In addition, when using Windows Authentication or the internal User Code function, it will be possible to determine which specific users may be abusing a device, or whom and which device was used in conjunction with external user authentication modes, it is stored in memory. US Department of Defense (DoD...
Features Guide - Page 14
... and employs 128-bit strength encryption to be activated when data is possible for the knowledgeable hacker to intercept raw data streams, files, and passwords. Ricoh Aficio devices are equipped with wireless laptops via the hardwired Ethernet interface, or the IEEE 802.11b Wireless LAN interface.
11 By scrambling data prior to sending...
Features Guide - Page 16
Ricoh Aficio Common Security Features Guide
Driver Encryption Key Ricoh devices offer this feature that scrambles user authentication ...and storage. Earlier versions (v1 and v2) of protocols for securing Internet Protocol (IP) communications by Scan to 32 characters for data protection against wiretapping. SNMP v3 Encrypted Communication Simple Network Management Protocol version 3 ...
Features Guide - Page 17
...scanned. Overwriting not only applies to all types of nine times. Ricoh devices offer a number of features that safeguard information until the owner decides to the Document Server or data saved in Address Books) stored on device... protection from leaks and unauthorized distribution. DataOverwriteSecurity System (DOSS) Ricoh devices with random numbers.
It then verifies the result. ■...
Features Guide - Page 18
... if hard drive is
stolen). ■ Enhanced Locked Print is installed to the Multifunctional-printing device either via embedded
firmware (SD Card) or remotely via Web Interface. ■ ...authorized user enters a password at the device control panel that defines security requirements and establishes procedures for ultimate peace of mind.
Ricoh Aficio Common Security Features Guide
When it is...
Features Guide - Page 20
...Removable Hard Disk Drive Several Ricoh high volume MFPs offer the Removable Hard Drive option for document processing tasks, not a hard disk drive.
Ricoh Aficio Common Security Features Guide
RAM-... for government, military, and other Ricoh devices not to the system is turned off, all temporary print data is eliminated. As such, RAM-only devices can be purchased to permanently store ...
Features Guide - Page 21
...(shown above). Even though a standard G3 fax unit utilizes digital scanning and printing it uses a modem for Copying produces a page in ... data so that only controls fax transmission/reception. A Ricoh standalone fax, network fax or MFP with fax capability.... can process and print it remains a viable communication technology and Ricoh supports a complete line of a network fax or an MFP ...
Features Guide - Page 22
...Protection To prevent accidental exposure of a PIN Code or Personal ID, any MFP device that offers a Ricoh-engineered Super G3 Fax option. Closed Network With Closed Networks, the ID codes of... as the recipient can view the message and print a copy at their e-mail address.
Ricoh Aficio Common Security Features Guide
After you allay your customer's concerns about potential fax network threats, ...
Features Guide - Page 23
...;
■
20
Fax Security Compatibility Table
The following chart outlines the current Ricoh facsimile product line and those fax security features that are an issue for IT Managers, Server Domain Authentication limits fax access to -Email, but also for Scan-to users with each product. Server Domain Authentication When security and user tracking...
Features Guide - Page 24
...Scan to Email IPsec Communication HDD Encryption Locked Print Password Encryption DataOverwriteSecurity System (DOSS) Locked/Secure Print/Enhanced Locked Print Password Protection of Stored Documents RAM-based Security* (If Hard Drive is Optional) Removable Hard Drive Unauthorized Copy Control Mask Type for Copying Copy Data Security Option
Color Multifunction
Aficio GX3000S I I
I
I
I
Aficio...
Features Guide - Page 25
...Encryption SNMP v3 Encryption S/MIME for Scan to Email IPsec Communication HDD Encryption Locked Print Password...Multifunction
AC104
I
I
I
AC204
I
I
I
AC205L
II
I
I
Aficio SP 1000SF I I I
I
Aficio SP 3400SF/ I I I I I
I
SP 3410SF
I
I
Aficio SP 3200SF
II
I
I
Aficio SP 4100SFL/ I I I I I I I I I
I
SP4100SF/SP4110SF
I
I II I I
Aficio 1515/1515F/ I I
I
I
1515MF
Aficio MP...
Features Guide - Page 26
... for Scan to Email IPsec Communication HDD Encryption Locked Print Password Encryption DataOverwriteSecurity System (DOSS) Locked/Secure Print/Enhanced Locked Print Password Protection of Stored Documents RAM-based Security* (If Hard Drive is Optional) Removable Hard Drive Unauthorized Copy Control Mask Type for Copying Copy Data Security Option
Black & White Multifunction (continued)
Aficio MP...
Features Guide - Page 27
..." is Optional) Removable Hard Drive Unauthorized Copy Control Mask Type for Scan to Email IPsec Communication HDD Encryption Locked Print Password Encryption DataOverwriteSecurity System (DOSS) ...Silex Technology and will be slightly different from the other Ricoh printers. Network Protection Device Access
Data Encryption
Document Protection
Web Image Monitor SmartDeviceMonitor Network...
Troubleshooting Guide - Page 1
... OF CONTENTS:
1. All rights reserved. OTHERS 30
Copyright 2015 RICOH Americas Corporation. SCANNING 12 6. LD540C/LD550C RICOH - MP C4000/MP C5000 LANIER - Page 1 of 32 C4040/C5050
GENERAL:
The attached document is the Troubleshooting Guide for the D027/D029.
MECHANICAL/ELECTRICAL PROBLEMS 29 12. SECURITY 15 8. CONNECTIVITY 5 4. AFICIO MP C4000/MP C5000 SAVIN -
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