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Ricoh Aficio MP C2551 Support Question

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Question posted by patricialmcisaac on May 28th, 2013

Scanning A Colored Document

Trying to scan a colored document however it won't scan in color. Will scan in black even though the appropiate color functions are selected.

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Answer #1: Posted by masetti880 on August 29th, 2013 1:29 PM

masetti880

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July 31st, 2013

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There really isn't much you can do here. If you are going into 'scan settings' and choosing 'Full color text/photo' or 'Full color glossy photo' and getting a B&W scan then it is very likely you have an electronic issue. I'd would be asking you if you can make color copies because it could be the IP PCB or the CCD assembly. I'm assuming you are able to make color copies. If you are selecting 'Full Color' in the scan settings and your selection is staying highlighted then you might try changing to a different resolution or going into 'File name and type' and changing to tiff/jpeg just to see if that makes a difference. If you are using User Authentication then that could also cause that issue.

Related Ricoh Aficio MP C2551 Manual Pages

Quick Use Guide - Page 3

... button (Clears all setting default) 12. Scanner button (Changes the Operation Panel to Scanner Mode / Allows scan to Locked Print & Online / Off Line) 5. User Interface (Touch Screen) 7. Simplified display button (...Operation Panel to Start Copy, Fax & Scan) 10. Start button (Used to Copier Mode) 2. Document Server button (Not active at this time) 3. Chapter 2: Navigating the Ricoh ...

Quick Use Guide - Page 4

Chapter 3: Making a Copy Copies can be made from two sources: The top feeder (place originals face up) From the glass (place originals on the left side face down) Select the Copy button to switch to Copy Mode. OR In Copy Mode, you have many options 4

Quick Use Guide - Page 5

Continued Making a Copy: Paper Size (default is Auto) Select "Paper Size" if different than Auto Select You can also determine if the machine needs paper by checking the icons above the Paper size buttons 2 sided to 2 sided copies 1 sided to 2 sided copies 5

Quick Use Guide - Page 8

Chapter 4: Sending a Fax Select the Facsimile button to switch to get an outside line, select "OK" at the top . (You can use the Touch panel or the Numerical keyboard) Your number will be displayed. Press the "green" Start button Your Fax will then be Sent. 8 Type your fax number including 9 to Fax Mode. Select "Manual Entry" on Touch Panel to enter a fax number.

Quick Use Guide - Page 9

Once you press the "red Stop" button, select the fax you would like to stop . 9 Select "OK" and your fax will stop and then select "Stop Transmission" The display screen will confirm that this is what you need to cancel your transmission Select The " Stop" button. Continued: Sending a Fax To Stop a Fax from being sent...

Quick Use Guide - Page 10

Chapter 4: Printing from your Computer Select "Properties" button to access options for your print job. Duplex (2 Sided Print) Staple 10 Hole Punch

Quick Use Guide - Page 11

Continued Printing from your Computer Locked Print (Secure Print) Select Locked Print in the drop down box as shown Select the Details button to enter your user ID and Password Enter your user ID and Password Enter your user name and password Select "OK" You will then be taken back to print you locked document. 11 Select "OK" to your main properties page.

Quick Use Guide - Page 12

... up requesting your password, once you enter your password and hit "OK" your computer Continued Locked Print (Secure Print) Retrieving a Locked Print Job (Secure Print) select the Printer button located on the left sideof the Operation Panel. On the Printer screen there is a tab called Print Jobs Press the Locked Print...

Quick Use Guide - Page 13

... 13 Continued Printing from your computer Continued Locked Print (Secure Print) If you can release all of your jobs at one time Select all of your password and then select "OK" All of the jobs that you would like to the printer, you are sending mulitple Locked Print jobs to release and...

Quick Use Guide - Page 14

... the top of the window On the "Paper Tab" select "Input tray" and "Type", this will allow to select the type of media you are printing on, paper source you have selected " Bypass tray" and " Thick 1" , select "OK" Select "OK" to the Bypass Tray (Manual Feed Tray) Select the "Properties" button on your job 14 Continued...

Quick Use Guide - Page 15

... the "Bypass tray" Your print job will see the following message come up on the screen, this message is asking you walk up the printer select the "Printer" button You will start.

Quick Use Guide - Page 16

Select the letter that corresponds with your last name, next use the arrow key to find your name Select your name from the list Press the "Start" Button on the right side of the Operations Panel To complete your scan to E‐mail Select the Scanner button located on the left sideof the Operation Panel. Chapter 6 Scan to E‐mail Scanning to email. 16

Quick Use Guide - Page 17

Select "Name" button on the touch panel Type in part or all of your name in the address book Select the Scanner button located on the touch panel. Button on the left sideof the Operation Panel. Select the "Search Dest." Continued Scanning to E‐Mail How to Look up your last name, Select "OK" 17

Quick Use Guide - Page 18

Once you select "OK' you will see your e‐mail address on the main screen Press the Start Button on the right side of the Operations Panel To complete your e‐mail address on the touch panel then press "OK". Continued Scanning to E‐Mail Select "Start Search" button Select a your scan to email. 18

Quick Use Guide - Page 19

...' you will see your scan to email. side of the Operations Panel 19 To manually add an e‐mail not in the address book, select manual entry Enter the full e‐mail address and press "OK" your e‐mail address Press the Start Button on the right To complete on ...