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Ricoh Aficio MP C2551 Support Question

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Question posted by skylok on June 26th, 2014

How Do I Reset The User When The Scanning Is Not Working

my company ricoh printer have 3 users for scanning doucment to desktop. just yestersday, 1 of the user cannot scan his document to his desktop, but the other 2 user can. may I know how to resolve this issue

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Answer #1: Posted by freginold on June 28th, 2014 12:49 PM

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freginold

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Hi, there are many reasons why you may not be able to scan to a particular folder, even when other folders work. Here are some of the more common reasons:

- The folder that you are trying to scan to isn't shared, or lost its sharing rights
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and that computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed

If you want to delete that scan destination and re-input it again, you can find instructions for doing so here:

- How to link to a network share folder from a Ricoh Aficio MP series copier

https://configpages.blogspot.com

Related Ricoh Aficio MP C2551 Manual Pages

Quick Use Guide - Page 3

... (Fax) (Changes the Operation Panel to email) 6. Scanner button (Changes the Operation Panel to Scanner Mode / Allows scan to Facsimile Mode) 4. User Interface (Touch Screen) 7. Interrupt button (Pause the current job for quick copy) 13. Document Server button (Not active at this time) 3. Energy saver button (Put the Copier in Standby mode or...

Quick Use Guide - Page 11

Continued Printing from your Computer Locked Print (Secure Print) Select Locked Print in the drop down box as shown Select the Details button to enter your user ID and Password Enter your user ID and Password Enter your user name and password Select "OK" You will then be taken back to print you locked document. 11 Select "OK" to your main properties page.

Quick Use Guide - Page 12

On the Printer screen there is a tab called Print Jobs Press the Locked Print job you would like to release, then press Print 12 A box... you enter your password and hit "OK" your computer Continued Locked Print (Secure Print) Retrieving a Locked Print Job (Secure Print) select the Printer button located on the left sideof the Operation Panel. Continued Printing from your job will then print.

Quick Use Guide - Page 13

... your jobs at one time Select all of your computer Continued Locked Print (Secure Print) If you are sending mulitple Locked Print jobs to the printer, you would like to release and select the print tab on the screen.

Quick Use Guide - Page 15

... Card Stock (Think) & Printable Tabs 15 Continued Printing from your computer Printing to the Bypass Tray (Manual Feed Tray) When you walk up the printer select the "Printer" button You will see the following message come up on the screen, this message is asking you to place paper in the "Bypass tray...

Quick Use Guide - Page 16

Select the letter that corresponds with your last name, next use the arrow key to find your name Select your scan to E‐mail Select the Scanner button located on the right side of the Operations Panel To complete your name from the list Press the "Start" Button on the left sideof the Operation Panel. Chapter 6 Scan to E‐mail Scanning to email. 16

Quick Use Guide - Page 17

Select "Name" button on the touch panel Type in part or all of your name in the address book Select the Scanner button located on the touch panel. Continued Scanning to E‐Mail How to Look up your last name, Select "OK" 17 Button on the left sideof the Operation Panel. Select the "Search Dest."

Quick Use Guide - Page 18

Continued Scanning to E‐Mail Select "Start Search" button Select a your scan to email. 18 Once you select "OK' you will see your e‐mail address on the main screen Press the Start Button on the right side of the Operations Panel To complete your e‐mail address on the touch panel then press "OK".

Quick Use Guide - Page 19

... the right To complete on the left sideof the Operation Panel. side of the Operations Panel 19 Once you select "OK' you will see your scan to email. Adding Your Own E-mail Address Select the Scanner button located on the main screen.