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Ricoh Aficio MP C2050 Support Question

Ricoh Aficio MP C2050 Support Question

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Question posted by 5spice on May 24th, 2013

After Mountain Lion Upgrade, Can't Copy To File From Networked C2050

Before upgrading to mountain lion (10.8) on my mac, I was able to scan to a file using the Ricoh Aficio MP C2050 printer. Now since the upgrade, I can print ok, but I can't scan to a file. There are no other known issues with my system and it appears to be working fine. The printer is on a network.

Current Answers

Answer #1: Posted by freginold on May 25th, 2013 5:54 AM
This answer was accepted by the poster of the original question.
freginold

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For newer versions of Mac OS X, the copier will need a firmware update to be fully compatible.  The newer operating system requires new firmware to continue being able to scan to your computer.

Related Ricoh Aficio MP C2050 Manual Pages

User Manual - Page 1

...10 Installing Application using Ricoh Web Admin (Recommended)......... 12 2.2.11 Installing application using the Ricoh Java SD card 14 2.2.12 Set Default Application and System Timeout 16 2.2.13 Starting the Embedded Application 16 3 Post-install testing 18 3.1 Test Preparation 18 3.2 Scenario 1: Standard copying 19 3.3 Scenario 2: Copying with account selection 20 3.4 Scenario 3: Print...
User Manual - Page 3

Ricoh Embedded Manual Revision: 19 2012-10-...scanning (for devices supporting SDK 4 or higher) Highlights of the embedded solution include: 1.1 Consistency: The embedded solutions are made available to provide walk-up copier users with the workstation print interface, meaning users only have the same level of reporting and administration for all server OS's including Windows, Linux and Mac...
User Manual - Page 4

... PaperCut user manual). 2.1 Requirements Ensure that your device supports. Installation instructions will activate the PaperCut embedded application and is usually installed by a Ricoh Technician. see the 'Installation' section of walk-up off-the-glass copier, scan and fax usage and may serve as a release station for network prints (for assistance.  Ensure that the following...
User Manual - Page 5

... IP. the print server).  Ensure that have an LCD touch-screen. PaperCut - Instead the PaperCut application is connected to the network.  Have available the network address of the Ricoh MFP. Please review the supported device list below to determine the ESA SDK version. 2.1.1 Devices supporting GW+ ESA SDK version 10.x (or later)  Aficio MP C3002/C3502...
User Manual - Page 7

..." link at different versions of the application suited to the Ricoh Administrative Web Interface Ricoh devices have an embedded web server that the "Uninstall" under "Extended Feature Settings" is visible and accessible. 2.2.2 Networking/Firewall Configuration Ensure that your web browser 2. Ricoh Embedded Manual Revision: 19 2012-10-26 2.2 Setup Procedure 2.2.1 Verify Access to your...
User Manual - Page 9

... vary slightly for this button is enabled properly, exit out of the "Copy" options (e.g. If this device in PaperCut. 8. Make sure all of the "System Settings", and then select the "Copier" button. You will cause print jobs to save the changes. Press OK to be blocked by pressing the "User Tools/Counter" hard key...
User Manual - Page 11

... install, because it requires physically removing the SD card from each MFD device. This involves copying the application to a workstation. To perform the web-based install follow the instructions in section 2.2.10 "Installing Application using an SD card reader connected to the Java SD card using Ricoh Web Admin". Copyright © 2012 PaperCut Software International Pty...
User Manual - Page 12

... "connection.properties" file in the above directory. Select the "Local File" option, then press the "Browse..." Ricoh Embedded Manual Revision: 19 2012-10-26 2.2.10 Installing Application using just a web browser. It is to the network name and address of the ZIP file name is under "Device Management" ) 6. Use a ZIP tool to create a zip file containing all the files in this is...
User Manual - Page 14

...file in section 2.2.10. 2.2.11.1 Copy application to your Java SD Card into the directory "\sdk\dsdk\dist". It is generally recommended to use the web installation method described in this :  Power off the device fully using...14 of the destination Ricoh copier. If you will end up with the PaperCut install. To copy the embedded application to the Ricoh device. you do this folder...
User Manual - Page 16

... must be configured as the copier's print queue is set too long and users forget to logout other users could charge copies to login before using the copier. If it is a trade-off setting the timeout. Press the "Extended Feature Settings" button at the device itself. 1. On SDK 10.x+ devices, the PaperCut application can be found...
User Manual - Page 18

...Software International Pty. To configure 'testuseradvanced': 1. to charge copying to configure the users. In PaperCut, select the "Users...print release tests.  'testuseradvanced' - This section outlines three test scenarios that this user is used to perform basic copier monitoring and control and to perform some testing of 41 Ricoh Embedded Manual Revision: 19 2012-10...
User Manual - Page 19

... the photocopier device: 1. Press the "Logout" button. Change the "Account Selection" option to "Standard account selection popup" and enable all recent copying activity on the Ricoh and perform a copy as the test user should be enabled for use . Users can also be configured for unrestricted printing, which is the most commonly used for student printing or basic staff...
User Manual - Page 20

..., select the "Accounts" tab. 2. action link on the Ricoh and perform a copy as normal. Press "OK". 7. i.e. Enter an account name "Test Account 1". 4. The screen will be created: 1. Select the "Transaction History" tab and verify that represent departments, projects or cost centers. This is commonly used by adding the "[All Users]" group. 6. First some test...
User Manual - Page 21

... manual. Ricoh Embedded Manual Revision: 19 2012-10-26 5. Once completed copying press the "Other function" hard key to return to "Copier & Print Release Station". 4. Selecting the "Job Log" tab will display all print/copy activity for the account, and will list all recent copying activity on the copier. In PaperCut, select the "Printers" tab. 2. Change the "Device Function...
User Manual - Page 22

... "Printers- >Jobs Pending Release" page of held , by pressing on the job. 15. Copyright © 2012 PaperCut Software International Pty. Confirm that the username is displayed. 14. Select the job to save. 6. Print a few jobs to a computer workstation as 'testusersimple'. 7. The list of the PaperCut administration interface. 9. Ricoh Embedded Manual Revision: 19 2012-10...
User Manual - Page 23

... be available for tracking walk-up to the devices to change the default settings. Each device function is username and password authentication. Ricoh Embedded Manual Revision: 19 2012-10-26 4 Configuration After completing the Installation section and registering the device with PaperCut, it will be used. Ltd., All Rights Reserved. 23 of different ways to authenticate...
User Manual - Page 24

... print popup. Automatically login as user Specifies that this device should always automatically log in the following table. This provides additional security for swipe card logins. Swipe card The user may log in by keyword  Select account using PIN/Code Copyright © 2012 PaperCut Software International Pty. Ricoh Embedded Manual Revision: 19 2012-10...
User Manual - Page 27

... your organization's logo. Ricoh Embedded Manual Revision: 19 2012-10-26 5.1 Customizing the Header Logos and Colors The embedded application has a header at the top of the embedded application directory. Use a text editor to open/save this file prior to the PaperCut logo and green color. the background color (defaults to white - #FFFFFF) Copyright...
User Manual - Page 31

... network ...devices The Ricoh SDK 2.x devices provide a limited environment for tracking Faxing or Scanning.  Copy...Copy counts, color, etc). It is only notified of minutes to the device. Ricoh Embedded Manual Revision: 19 2012-10-26 6 Known Limitations and Security 6.1 Limitations on SDK v4 (or higher) devices 6.1.1 Fax Tracking Limitations Due to limitations in the Ricoh device...
User Manual - Page 32

... being established. Re-check your network administrator.  There is a network outage that is stopping the connection being established. Ltd., All Rights Reserved. 32 of the Ricoh device. Common causes of my PaperCut Server? Check that you have the Ricoh Java Card installed correctly. I see an error on the copier). Use operating system command-line tools...

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