Ricoh Aficio MP 5001 Support Question
Ricoh Aficio MP 5001 Support Question
Find answers below for this question about Ricoh Aficio MP 5001.Need a Ricoh Aficio MP 5001 manual? We have 4 online manuals for this item!
Question posted by Meatadco on July 28th, 2014
Ricoh Mp 5000 Connection With Destination Has Failed When Trying To Scan To
email
Current Answers
Answer #1: Posted by freginold on August 29th, 2014 11:21 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP 5001 Manual Pages
Quick Start Guide - Page 1
www.ricoh-usa.com
Ricoh Product Line Segment 2 thru 6
MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX
This guide is not intended to replace your users manual, features and options will vary by machine type, model and finisher type installed.
Quick Start Guide - Page 3
Printing a Document
Open your document to Print Select [File>Print) Select the Ricoh Print driver Enter desired number of copiers Press [OK]
To add any finishing options to the document
Press [Properties]
At [Duplex] Select [Top to Top] ...
Quick Start Guide - Page 6
Printing To Document Server
Open your document to Print
Select [File>Print]
Select the Ricoh Print driver Press [Properties] At [Job Type] open the drop down window
and choose [Document Server] Press [OK] Press [Details] Enter user Information:
User ID (if applicable) or leave blank File Name Password (if applicable) User Name Press [OK] repeatedly to print
Quick Start Guide - Page 9
Large & Small
Open the document Press File >print Select the Ricoh Print Driver (PCL5e/PCL6) Press Properties At Page Set up Tab Select Duplex>... the internal trays (copier cannot staple a booklet document in portrait mode) Open the document Press File >print Select the Ricoh Print Driver (PCL5e/PCL6) Press Properties At Page Set up Tab Select Duplex>booklet Select Staple>2 at center At Paper ...
Quick Start Guide - Page 10
Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary. Scanning Documents
From Copier Panel, Select Scanner -
Quick Start Guide - Page 11
... one touch buttons. encryption & signature. Set sender from list of registered users.
* JPEG scanning in the document server. Preview scan before sending. Set file types between email and folder scan destinations. Add email message. Set up notification when your email is opened.
Add security features to switch between multi and single page PDF, TIFF
and JPEG*
Select...
Quick Start Guide - Page 12
Place Originals in Feeder or on your operating system and device.) Select destination [email address or folder location
4. At copier Screen Press [Scanner]
2. Select [E-mail] or [Folder] Tab 3. Your display may vary depending on Glass 5. Basic Scanning
1. Press [Start]
(Note: Screenshots are provided for reference purposes only.
Quick Start Guide - Page 13
Drop Out Color From Documents
Select Document Types
Check file status.
(Note: Screenshots are provided for Documents
Preview scan before sending. Scanning Options for reference purposes only. Your display may vary depending on your operating system and device.)
Quick Start Guide - Page 18
... to select 2 sided when originals are 2 sided and copier
Will scan and send both sides. Select Stored Fax Destination(s) or enter a New Destination using the Numeric Key Pad on Right Side of Installing the LAN fax... have the option of Copier
Use to Store a FAX Destination
Users can print automatically, selectively,
for faxing documents from the desktop with fax Covers and other options.
Quick Start Guide - Page 19
...], if the number is already pre-programmed in address book.
6. Open the document you can select more than one destination to confirm Recipient's destination. At [Fax Number] type the Recipient's Fax# just as Destination] to send same fax.
7. Select [File], then [Print]
Faxing From Desktop
3. You can customize your fax cover.
8. In the...
User Guide - Page 2
Understanding Your Ricoh Control Panel
To access system administrator tools and counter information
Clears screen to default settings
The program button allows you to store
frequently used job ...
User Guide - Page 14
... Color - Used for cleaning edges and borders, page centers
Edit Image - used for hole-punching, stapling or binding
Stamps - erase color, change or adjust color
Scan Position -
User Guide - Page 52
..., TIFF
and JPEG*
Select file stored in single page mode only. Add subject heading. Preview scan before sending.
Set up notification when your email is opened.
Set resolution, scan size & scan type. Add email message. Set file types between email and folder scan destinations. encryption & signature.
Scanner Display Panel
Check file status. Set sender from list of registered...
User Guide - Page 53
... [File Name/Type] Name your document and select [File Type] if necessary 5. Select [Scan Settings], select original document Type, Press [OK] 2. Select original orientation - Select [Batch...limits. If using the glass
platen, press the # key after last page is scanned 4. Select desired destination[s] e-mail or Folder Tab 3. 1. Select any additional document enhancements
1. Press [...
User Guide - Page 59
... documents from the desktop with fax Covers and other options. Confirmations can send single document to one or more users simultaneously. Select Stored Fax Destination(s) or enter a New Destination using the Numeric Key Pad on Right Side of Installing the LAN fax driver for errors only or off. When Networked, users have...
User Guide - Page 60
... folder on their destination. • &#...Aficio MP 6001/MP 7001/ • MP 8001/MP 9001 Series' have the ability to forward all incoming faxes directly to an administrator's email • address or folder, or you can program the Aficio MP 6001/MP 7001/MP 8001/MP...solutions to Ricoh's, as...Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series is connected to switching from or poured into other LAN-Fax ...
Troubleshooting Guide - Page 2
Trouble Shooting
• Maintenance
- Loading Paper - Cleaning Glass Platen and Lid
Ricoh MP2800/3300/4000/5000 Ricoh MPC2851/3351/4000/4001 Ricoh MP 5000/5001/6000/7000/8000 Ricoh MP 6001/7001/8001/9001 Ricoh MP C6000/6501/7500/7501 Replacing Toner - Replacing Staples - Clearing Paper Jams -
Troubleshooting Guide - Page 17
Clearing Jams MP 3300, 2800, 2500, 2851, 3351, 3500 4000, 4001, 4500, 5000, 5001
Reference Guide - Page 3
...Features).
• Document Server Mode Documents can be sent to the 5001 from a computer.
3 Place the original in this mode. Documents can be sent via email or folder when the machine is in a variety of modes. ...the equipment control panel on the left . Changing Modes
The Ricoh MP 5001 can be copied, stored and printed with special features at a later date.
• Scanner Mode -
Reference Guide - Page 7
Available options may have optional finisher features on optional finisher features. 3. Print Features
The Ricoh MP 5001 can also be used as they are able to access the print options directly from your document and select 'Print' from the 'File' drop down ...
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