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Ricoh Aficio MP 4001 Support Question

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Question posted by herb7lisam on December 29th, 2013

Ricoh Mp 4001 Cannot Scan To Email

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Answer #1: Posted by freginold on February 9th, 2014 1:13 PM

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freginold

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Hi, there are many reasons why your scan to email won't work. If it was never set up properly, you can find instructions on setting it up here:

- How to set up scan to email on a Ricoh Aficio MP series copier

Otherwise, here are some reasons why it might be failing:

- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.

https://configpages.blogspot.com

Related Ricoh Aficio MP 4001 Manual Pages

Quick Start Guide - Page 2

See page 2 for easy viewing. Ricoh Control Panel To access system administratortools and counter information Clears screen to default settings The program button allows you to store frequently used job settings ...

Quick Start Guide - Page 10

... Il Search by user name Cancel Manual Entry 6 I To Printing Screen ,LP 1.2onp. 4:50PM Displays scan options ?lute FedLce / EilarT ..5m/2x0/g 93 81/2.11 011i..g1r1 1 ,irind.C.rrnh i Trig ...rad, 2 i:rig. Details Preview File Management C0PY0002 C0PY0001 Delete File Print Specified Page_ File Name Scan Original I 7 1 8 1 9 11 10 TORY NEb YORK OFFICE LONDON OFFICE BERLIN OFFICE ...

Quick Start Guide - Page 11

T9xt Stan laid Auto Detect Scan Settings Fax Internet Fax E-mail \ Folder Add G3 0312345678 Reg. Numbers can only specify ... 5.5till ' I CE CE CTORY SCO OF ICE S FACT Change Title 1/2 Select Stored File... TX Preview fax before sending. Set scan settings and feed types. u.tJ Original Feed Type®® File Type Frequent AB CD EF GH II IJK LMN IFCFT [00016]ist...

Quick Start Guide - Page 12

... / Photd F.', Colour. B & W: Text Line Art ?00 doi Auto Detect E-mail Folder E mail Addr ibbil Scan Settings • Auto Density j Reg. r Recent. Set up notification when your email is opened. Set file types between email and folder scan destinations. Whte Program email destinations into one touch buttons. Black & White, Tuirt 6 & L-ne B & int / Photo ITAL Latour. Dest...

Quick Start Guide - Page 14

...,y-or boiLivout cc Simplified Display t. Crhea Ift145 kg. • • pi3-111 461 17:7 Prix11 11x17 841'11 Mit OA 1. 0 !ant fiver. MFP Training - Copier Ricoh Panoramic Display Panel CarnrriirIrrAtflig P.-ta Pce sc2.firter Aim rap ;

Quick Start Guide - Page 21

... Original Finishing Cover/Slip Sheet Edit / Color Dup./Combine/Series Reduce / Enlarge System Status Bottom row of buttons open advanced screens MAY 26,2009 3:O9PM MP Shortcuts (Cheat Sheets) provide additional instruction Page 8 Store File 1 Check Modes Auto Select Color Black & White Ready Press the Sample Copy key to make a single...

Quick Start Guide - Page 38

... Copies Number of copies: to fit paper r r- markup Print hidden slides OK Cancel I - Name: 10,Hou02-prs-02\MPC4500-01 Print Preview Status: Type: Idle RICOH Aficio MP O4533 PCL 5c j Print... C Order: "r7 Horizontal 'y'ertical I Ctrl+P Where: sales Print to PaperPort (PDF) Comment: 10.35.72.30 -Print range 6" All C C Current slide...

Quick Start Guide - Page 39

Printer Itat Name: \\Hou02-prs-02'MPC4500-01 Status: Idle Type: RICOH Aficio MP 04500 PCL 5c Where: sales Comment: 10.35.72.30 Properties Find Printer... Handouts Slides per page: C Order: Hori2ontal Vertical Scale to file - Print - Print ...