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Ricoh Aficio MP 4000B Support Question

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Question posted by johnmaynard27 on September 12th, 2012

Add Toner

I have added toner but still get the message add toner what may be causing it and how would I clear it.

Current Answers

Answer #1: Posted by freginold on September 13th, 2012 6:18 PM
This answer was accepted by the poster of the original question.
freginold

Member since:
December 20th, 2011

Points: 23,253,895
1,130
points
There could be several causes for the add toner message:

- Incorrect supplies.  Make sure the toner bottle is type 4500 or type 4500A, and the developer for this machine is part# B2969640.  If the incorrect toner or developer is used, the toner supply system will need to be flushed out and the developer will need to be replaced.

- Bad TD sensor.  A defective TD (toner density) sensor could cause the add toner message.  If the TD sensor is bad, both the TD sensor and developer should be replaced.

- Clumped toner.  If the toner bottle has been sitting in storage for a while and not used, the toner may have clumped up.  Gently -- GENTLY -- rock the toner bottle back and forth to loosen the toner.

- A bad toner hopper.  There are fins inside the toner hopper that transport the toner from the hopper to the developer unit.  If these fins fall off, the toner won't be transported fast enough, causing the add toner message.

- A bad toner motor.  If the toner motor is dead, the toner won't be transported.  The toner motor will need to be replaced if this is the case. 

Answer #2: Posted by freginold on September 13th, 2012 6:18 PM
freginold

Member since:
December 20th, 2011

Points: 23,253,895
100
points
There could be several causes for the add toner message:

- Incorrect supplies.  Make sure the toner bottle is type 4500 or type 4500A, and the developer for this machine is part# B2969640.  If the incorrect toner or developer is used, the toner supply system will need to be flushed out and the developer will need to be replaced.

- Bad TD sensor.  A defective TD (toner density) sensor could cause the add toner message.  If the TD sensor is bad, both the TD sensor and developer should be replaced.

- Clumped toner.  If the toner bottle has been sitting in storage for a while and not used, the toner may have clumped up.  Gently -- GENTLY -- rock the toner bottle back and forth to loosen the toner.

- A bad toner hopper.  There are fins inside the toner hopper that transport the toner from the hopper to the developer unit.  If these fins fall off, the toner won't be transported fast enough, causing the add toner message.

- A bad toner motor.  If the toner motor is dead, the toner won't be transported.  The toner motor will need to be replaced if this is the case. 

Answer #3: Posted by freginold on September 13th, 2012 6:18 PM
freginold

Member since:
December 20th, 2011

Points: 23,253,895
100
points
There could be several causes for the add toner message:

- Incorrect supplies.  Make sure the toner bottle is type 4500 or type 4500A, and the developer for this machine is part# B2969640.  If the incorrect toner or developer is used, the toner supply system will need to be flushed out and the developer will need to be replaced.

- Bad TD sensor.  A defective TD (toner density) sensor could cause the add toner message.  If the TD sensor is bad, both the TD sensor and developer should be replaced.

- Clumped toner.  If the toner bottle has been sitting in storage for a while and not used, the toner may have clumped up.  Gently -- GENTLY -- rock the toner bottle back and forth to loosen the toner.

- A bad toner hopper.  There are fins inside the toner hopper that transport the toner from the hopper to the developer unit.  If these fins fall off, the toner won't be transported fast enough, causing the add toner message.

- A bad toner motor.  If the toner motor is dead, the toner won't be transported.  The toner motor will need to be replaced if this is the case. 

Related Ricoh Aficio MP 4000B Manual Pages

Operating Instructions - Page 2

... p.24 "Machine Types".) Type 1: 9040/9040b/MP 4000/MP 4000B/LD040/LD040B/Aficio MP 4000/Aficio MP 4000B Type 2: 9050/9050b/MP 5000/MP 5000B/LD050/LD050B/Aficio MP 5000/Aficio MP 5000B Certain types might result in this manual might... manual contains detailed instructions and notes on which country you use genuine toner from the supplier. This equipment does not emit hazardous light, since ...
Operating Instructions - Page 16

... Peripheral Model Number: 9040/9040b/9050/9050b/MP 4000/MP 4000B/MP 5000/MP 5000B/ LD040/LD040B/LD050/LD050B/Aficio MP 4000/Aficio MP 4000B/Aficio MP 5000/Aficio MP 5000B Responsible party: Ricoh Americas Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 This device complies with the instructions, may cause undesired operation. Notice Important Do not...
Operating Instructions - Page 45

... Auto Off functions will not operate in the following cases: • When a warning message appears • When the service call message appears • When paper is jammed • When the cover is open • When the "Add Toner" message appears • When toner is being replenished • When the User Tools / Counter / Inquiry screen is displayed...
Operating Instructions - Page 102

Operating Instructions About This Machine Type for 9040/9040b/MP 4000/MP 4000B/LD040/LD040B/Aficio MP 4000/Aficio MP 4000B Type for 9050/9050b/MP 5000/MP 5000B/LD050/LD050B/Aficio MP 5000/Aficio MP 5000B EN USA D012-7754
Operating Instructions - Page 104

...cord to a power source as above. Depending on the operation and use genuine toner from the supplier. Two kinds of size notation are employed in this manual ... Types", About This Machine.) Type 1: 9040/9040b/MP 4000/MP 4000B/LD040/LD040B/Aficio MP 4000/Aficio MP 4000B Type 2: 9050/9050b/MP 5000/MP 5000B/LD050/LD050B/Aficio MP 5000/Aficio MP 5000B Certain types might result in a handy place for...
Operating Instructions - Page 111

...punch receptacle is open. 7 See p.110 "Adding Staples". Appears when the waste toner bottle is malfunctioning or requires maintenance. See p.131 "Removing Punch Waste". Appears when paper runs out. Appears when the machine is full. Indicator : Misfeed indicator : Load Paper indicator : Add Toner indicator : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch...
Operating Instructions - Page 129

...Maintaining Your Machine". See p.106 "Adding beginning to store it , see "Paper Storage", About This Machine. Copies are too light. See p.106 "Adding Toner". The original is not set correctly....You Cannot Make Clear Copies Problem Cause Solution Copies are blank. The paper is almost empty. Image density is Add toner. White lines appear. When is blinking, toner is too light...
Operating Instructions - Page 151

...not possible. Although a group specification was Solution • Load paper into the tray. • Add toner. 47 Receiving Station of Information Box, Forwarding, Forwarding of 500 parties can be specified for the...address book. When You Cannot Send or Receive Fax Messages As Wanted Problem Cause Solution When using Manual Dial you cannot receive by pressing the [Start...
Operating Instructions - Page 154

... run out. does not appear. 3. See p.106 "Adding beginning to the machine is turned off, all fax documents...Cause Solution All fax documents stored in the Personal box or Information box, or transmit / print out stored documents. is too light. If any documents have been lost . Contact the administrator. [Prg. When is blinking, toner is too light. Received image is Add toner...
Operating Instructions - Page 177

...clearly Cause Solution The printed image is Add toner. When is blinking, toner is smudged. See "Paper Storage", About This Machine. Images smudge when rubbed. (Toner...Paper type:] list. If the [Toner saving] is actually loaded might ... Problems This section describes likely causes of and possible solutions for ...and Types", About This Machine. Toner". The paper is faded over...
Operating Instructions - Page 178

...computer's display. Troubleshooting When Using the Printer Function Problem Cause be using the graphics command. Solution RPCS On the [...the computer display. White lines appear. See p.106 "Adding beginning to that selected in the application. alphanumeric characters might... on the RPCS process. The printed image is Add toner. If the printer driver is used . Lines of...
Operating Instructions - Page 210

... will be lost. • Always add toner when the machine instructs you do not turn off the operation switch. Remaining toner might ignite when exposed to add and store toner. • Do not incinerate used toner gets into a fresh air environment. Adding Paper, Toner and Staples Adding Toner This section describes how to an open toner containers forcefully. If you . •...
Operating Instructions - Page 211

... check name of the required toner name and the replacement procedure using the " Add Toner" screen. • Press [System Status] to insert toner. Adding Toner • You can order supplies. See "Checking Machine Status and Settings". • p.9 "Checking Machine Status and Settings" Removing Toner This section describes how to remove toner. 6 Inserting Toner This section describes how to...
Operating Instructions - Page 214

..., Toner and Staples Adding Staples This section describes what to do when staples need replacing. • Keep your fingers if you do not add more. • Refill the stapler according to the 1000-sheet finisher. 110 BBT024S You can trap your hands clear of finisher, see "Appendix", About This Machine. 6 1000-sheet Finisher This...
Operating Instructions - Page 216

Adding Paper, Toner and Staples 6 BAZ034S Booklet Finisher (Saddle Stitch) This section describes how to add staples to the booklet finisher (Saddle Stitch). 112 6.
Operating Instructions - Page 218

Adding Paper, Toner and Staples Replacing the Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. • This stamp cartridge is used for facsimile and scanner functions. • Do not add ink to dirty your fingers with ink from the cartridge. • Use the cartridge specified for this can cause ink leakage. •...
Operating Instructions - Page 250

Operating Instructions Troubleshooting Type for 9040/9040b/MP 4000/MP 4000B/LD040/LD040B/Aficio MP 4000/Aficio MP 4000B Type for 9050/9050b/MP 5000/MP 5000B/LD050/LD050B/Aficio MP 5000/Aficio MP 5000B EN USA D012-7804
Operating Instructions - Page 252

... procedures other than those specified in this manual. (For details, see "Machine Types", About This Machine.) Type 1: 9040/9040b/MP 4000/MP 4000B/LD040/LD040B/Aficio MP 4000/Aficio MP 4000B Type 2: 9050/9050b/MP 5000/MP 5000B/LD050/LD050B/Aficio MP 5000/Aficio MP 5000B Certain types might not be available in some countries. Depending on the operation and use of this machine...
Operating Instructions - Page 446

Operating Instructions Copy/Document Server Reference Type for 9040/9040b/MP 4000/MP 4000B/LD040/LD040B/Aficio MP 4000/Aficio MP 4000B Type for 9050/9050b/MP 5000/MP 5000B/LD050/LD050B/Aficio MP 5000/Aficio MP 5000B EN USA D012-7652
Operating Instructions - Page 782

Operating Instructions Facsimile Reference Type for 9040/9040b/MP 4000/MP 4000B/LD040/LD040B/Aficio MP 4000/Aficio MP 4000B Type for 9050/9050b/MP 5000/MP 5000B/LD050/LD050B/Aficio MP 5000/Aficio MP 5000B EN USA D346-8515

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