Plantronics WO200 Support Question
Plantronics WO200 Support Question
Find answers below for this question about Plantronics WO200.Need a Plantronics WO200 manual? We have 1 online manual for this item!
Question posted by mlloyd1 on December 30th, 2013
Wo200 Headset: Mic Works, Speaker Doesn't!?
i have a wo200 headset. i have determined that the microphone works (callers can hear me), but the earpiece speaker doesn't (i can't hear callers). but .... i can hear the various status beeps through the earpiece. does the earpeice contain 2 transducers - one for beeps and one for speech? or is there a single transducer which suggests something else wrong with my headset?
Current Answers
Related Plantronics WO200 Manual Pages
User Guide - Page 1
Savi® Office WO200 Wireless Headset System
with Optional HL10™ Lifter
User Guide
User Guide - Page 2
... and using your new Plantronics product. Plantronics Savi User Guide Refer to installation or use of the product. Welcome
Congratulations on purchasing your Savi Office WO200 (WO1 Base and WH200/WH210 Headset) Wireless Headset System.
User Guide - Page 3
... 5.1 Installing Lifter 10 5.2 If You Do Not Hear a Dial Tone 10 5.3 Additional Parts (if required 11
6 PC Set Up 12 6.1 Installing USB Cable 12 6.2 Installing Plantronics Software 12 6.3 Making a Test Call with PC 12
7 Using Your Savi Office Wireless Headset System 13
Powering up Headset 13 Placing, Answering and Ending Calls with Desk...
User Guide - Page 5
1.2 Savi WH200/WH210 Headset
Headset with Pre-Installed Eartip Eartips
Charge Cradle
Savi WH200/WH210 Headset Features
Volume Up Button (also controls switching functions)
Volume Down Button (also controls mute)
Call Control Button Indicator Light
Microphone
Plantronics Savi User Guide
5
User Guide - Page 7
... to outlet.
2.2 Connecting Base to Desk Phone
1 Connect the telephone interface cable to the telephone interface cable junction box.
5 Place the handset back on the headset to the base.
Incorrect position can cause noise and interference problems.
Note If your desk phone and the base is 12 inches. In this configuration...
User Guide - Page 8
... clockwise. Align eartip tabs with a pre-installed eartip.
Rotate the microphone boom up.
Charging time 20 min
Minimum charge before first use . 3 Headset Set Up
3.1 Fitting Headset
The headset comes with notches in headset. Push in and turning the eartip CLOCKwise, then pull firmly.
5 The headset can be converted for at least 20 minutes prior to...
User Guide - Page 9
...work with Desk Phone
1 If your desk phone has a volume control, ensure it to mid-range.
2. Desk Phone Speaking Volume
Configuration Switch
Desk Phone Listening Volume
NOTE For most phones, these factory default settings will sound the best.
3 With your headset... the call control button on headsets and hearing visit: plantronics.com/healthandsafety. A setting that is too high can cause...
User Guide - Page 10
...Cord
1 Firmly press the handset lifter power cord into the handset lifter jack.
2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone...
3 Slide the lifter up to where it nearly touches the handset earpiece.
5.2 If You Do Not Hear a Dial Tone
1 If you do not hear a dial tone, raise the lifter height switch to the next highest...
User Guide - Page 12
...Follow installation instructions shown on screen.
6.3 Making a Test Call with PC
1 While wearing your headset, press the PC talk button on the base.
2 Dial the number using your softphone application... panel.
• "Speakers Level" volume is your receive volume • "Microphone Level" volume is your transmit volume
4 You can fine tune the listening volume on the headset by pressing the [+] ...
User Guide - Page 13
... software it will need to desk phone.
** To place, answer, and end calls with Handset Lifter or Electronic Hookswitch
1.
Short press call control button on headset or short press base desk phone talk button
2. Remove handset from cradle**
1. Plantronics Savi User Guide
13 Dial number
To answer a call
1. Short press call...
User Guide - Page 14
...Desk Phone and PC Audio
You can mix desk phone and PC audio the following ways:
Headset
Base
Press the volume up the PC radio link is set to PC *** Automatically bringing ...Ending Calls with PC
With Plantronics Software*
Without Plantronics Software
To place a call control button on headset or short press base PC talk button
1. Dial number from softphone application
To answer a call ...
User Guide - Page 15
...
Double press the subscription button on a call control button. When the subscription light on the base will hear an error tone in their headset.
5 Guests may conference in addition to one of guest headsets subscribed to the base.
When they do not press the call is joined to the lower left corner of...
User Guide - Page 16
...for four seconds if off over -the-air subscription enabled.
Setting the Range
With the master headset docked and the system idle, press the subscription button for three seconds. If you want to... Light
Toggling On/Off Over-the-Air Subscription
The Savi Office system ships with guest headsets subscribed to it will turn solid green and the audio from searching for four seconds ...
User Guide - Page 17
... are not on and off by pressing the call control button, you will hear three lows tones indicating the battery is used consistently at least 1½ mode... the headset in-use indicator light seconds)
Placing the Headset in an idle state. Plantronics Savi User Guide
Headset Indicator Light
Headset Status Headset charging Headset fully charged Headset in-use Subscribing
Headset Indicator...
User Guide - Page 18
... a periodic automatic check for available software updates.
Start Plantronics Update Manager from the Savi headset is available for all softphones with no additional steps by the user except Skype™. ...are available. Check for Updates Now: You can also check Savi Office system Skype connection status by clicking on the Check For Updates Now button in Update Manager: From the Start menu...
User Guide - Page 19
...more stringent access criteria which reduces the number of the screen (and for the base and headset. Plantronics Savi User Guide
19 Battery Life
At the lower left in a small area.... Plantronics Control Panel. All PCs support wideband audio. Plantronics Control Panel
User preferences and various device settings can be changed using the Plantronics Control Panel. Below are the setting options...
User Guide - Page 20
...only way to lock/unlock some of a password. The status will only able to change the old password to a ... to store a password in the Change Password section. Headset
Feature
General
Mute Tone
Deskphone Ringtone
Deskphone Volume PC Ringtone...support for softphones and media players installed and running " for various applications such as desired.
Device Settings - Security)
Settings
...
User Guide - Page 21
...has been set selected or not selected.
Feature
Settings
Default
Media Player General
Action to hear the dialtone. When this printable user guide and also includes Plantronics contact information. If ..., the PC ringtone will be heard on either the headset or the PC speaker based on both the PC speaker as well as the headset. This can be established automatically when any PC audio ...
User Guide - Page 22
... sound levels at 118 dBA to 300 feet of range.
When Range is set to OFF, the headset caps sound levels at 118 dBA to protect your hearing.
*The noise monitoring and G616 limiting features are limited to ensure action levels do not exceed 80 dBA or 85 dBA (whichever is set...
User Guide - Page 23
... most telephones, the correct setting is as close as possible to increase the headset speaker volume.
People I can hear a buzz Move the base further away from your phone. Talk time performance ...not lift the handset. I hear static.
Make sure your speaking volume is heard.
If your headset is lifting the handset high enough to make sure the microphone is position 3. in this ...
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