Plantronics CS500 Support Question
Plantronics CS500 Support Question
Find answers below for this question about Plantronics CS500.Need a Plantronics CS500 manual? We have 1 online manual for this item!
Question posted by vidajoy9810 on January 20th, 2016
Headset Not Working When Phone In Cradle
My headset will not answer the phone remotely. I have to lift the receiver to hear anything. the button on the charger does not answer the phone nor does the button on the ear piece. There is also a lot of feedback on the calls through the headset. I would appreciate your help - thanks Vida
Current Answers
Answer #1: Posted by TommyKervz on January 21st, 2016 8:19 AM
TommyKervz
Member since:
January 10th, 2013 Points: 17,776,843
Member since:
January 10th, 2013 Points: 17,776,843
Please click here and refer to the troubleshooting tips.
Related Plantronics CS500 Manual Pages
User Guide - Page 2
... your headset during a call 16 Adjusting your headset volume 16 Out of range warning tones 16 Your base 17 Base phone button and switches 17 Subscription button 17 Wideband/narrowband switch 18 Auto answer switch 18 Daily use 19 Place an outgoing call 19 Answer an incoming call 19 Conference up to three additional headsets 19 Troubleshooting 20 Headset 20 Desk phone 20...
User Guide - Page 3
Welcome
Congratulations on purchasing your CS510A/CS520A wireless headset system. Please refer to installation or use of the product.
3 This guide contains instructions for important product safety information prior to the separate safety instructions for setting up and using your new Plantronics product.
User Guide - Page 4
What's in the box
Base
Headset
Model WH350A (binaural) shown Model WH300A (monaural) available
Power supply
Telephone interface cable
4
User Guide - Page 5
... button 5 Narrowband/wideband switch 6 Power jack 7 Handset lifter/EHS cable jack 8 Telephone interface cable jack 9 Auto answer switch 10 Listening volume dial* 11 Speaking volume dial* 12 Configuration switch* * For installation set-up
Headset overview
1
4
BOTTOM
5 67 8 9
10
11
12
3
2
4
7 5
6
1 Headband 2 Volume down button 3 Headset LED 4 Volume up button 5 Call button 6 Mute button...
User Guide - Page 6
Enables remote call answer/end with your headset
6 Enables remote call answer/end with your headset.
2 HL10™ lifter Automatically lifts handset and returns it to the cradle. Accessories
1 2
1 Electronic hookswitch cable (EHS) Electronically takes your desk phone handset off the hook.
User Guide - Page 7
....
2 Position the click-stop feature keeps the headband securely adjusted.
2 Position the headset so that the microphone is two finger widths from the
corner of your ear.
3 For a tighter fit, gently pull the opposite end of your ear(s). Headset set-up
Your headset comes fully assembled. The click-stop turret and boom so that the...
User Guide - Page 8
...least 20 minutes prior to your desk phone. A full charge takes 3 hours.
=
20
NOTE The product has a replaceable battery. Charge the headset
Place the headset in the charging cradle. The charging LED on the base ... green when the headset is fully charged. Connect the power
Plug one end of the base and the other end into a working power outlet. Connect your desk phone
This section describes ...
User Guide - Page 9
... work; For further installation information, refer to answer or end calls.
9 USE
NOTE If your desk phone. Desk phone (standard)
1 Connect one of the telephone interface cable into the open handset port on the headset to the EHS Getting Started guide that came with your phone and the call control button on the
desk phone. Connect and configure your desk phone...
User Guide - Page 10
.... 2 Look at the bottom panel of the base.
��10
listening volume dial ( ) = 3 and speaking volume dial ( ) = 3 configuration switch = A desk phone volume = mid-range
3 Remove the handset from the desk phone. Set your base and make a test call from the desk phone cradle. 4 While wearing your headset, press the call button on the bottom of your
desk...
User Guide - Page 11
... lifter arm under the handset until the lifter base touches the side of the phone.
3 Slide the lifter up to where it nearly touches the handset earpiece. 4 Press the call control button on your headset to activate the lifter. 5 If you hear a dial tone, the lifter is set correctly and needs no adjustment. 6 Remove the...
User Guide - Page 12
...left and right. Position stabilisers on back of handset to 8. If you do not hear a dial tone 1 If you do not hear a dial tone, raise the lifter height switch to the next highest position.
2 ... microphone plug.
3 Place ringer microphone over phone speaker.
Additional parts (if required) Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle.
User Guide - Page 13
For Nortel phones only
Desk phone plus EHS cable
1 Connect the end of the EHS cable to the base and the other end to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories.
��13 NOTE For further installation information, refer to the desk phone as described in the EHS Adapter Getting Started guide.
User Guide - Page 14
Position your base
The minimum recommended separation between the base and computer is 6 inches. The minimum recommended separation between your desk phone and the base is 12 inches. Incorrect position can cause noise and interference problems.
��14
User Guide - Page 15
...1 Volume [-] button 2 Headset LED 3 Call button Place, answer, end a call button Press to mute/unmute Press to increase volume
IMPORTANT For your desk phone, read this section to learn about the headset features, how to use the controls and more information on headsets and hearing visit: plantronics.com/healthandsafety. Your headset
Now that you've adjusted your headset and connected your...
User Guide - Page 16
... phone with the base volume dials. You should recharge the headset immediately. Muting your headset volume by Plantronics. Out of range warning tones
If you will hear a single tone for the button press... the headset immediately. If you stay out of the operating range and then press the call button, you are on a call /mute LED on a call and go out of range for the failure to hear the...
User Guide - Page 17
...box are subscribed to base
Solid white
Conference call headset subscription
Flashes white
Active conference call with guest headsets
Flashes white
��17 NOTE If ...phone button and switches
12
3
1 Subscription button
The headset and base that came in subscription mode and you wish to use a new headset or need to restore subscription to your system idle, docking a headset...
User Guide - Page 18
... to answer an incoming call just by lifting the headset from the base. If your desk phone is set to green, you must press the headset call button to increase the number of systems that can answer a call . NOTE Auto answer/end capability requires the use of wideband audio, set to red, you can work in a small area.
3 Auto answer switch
Auto answer saves a button...
User Guide - Page 19
... desk phone. 4 To end the call, press the headset call button and hang up the handset. For a complete list of a different variety to accept the guest Exit a conference call Guests' headsets can conference up button until the indicator light turns on a call), place the guest headset into the primary user's charging cradle (this connects the headset to a call in their call button within...
User Guide - Page 20
... configuration switch on the base. The sound is lifting the handset high enough to lower the headset speaker volume. If the distortion is still too low, adjust the listening volume dial on your headset.
set to the base.
the handset.
�� 20 Press the call button on the base. buzz in this position, adjust...
User Guide - Page 21
...Headsets 2 are verified and certified by users and IT-manufacturers all over 20 years, TCO Development has been at the rear of IT equipment in a more user-friendly direction. The manufacturer of researchers, experts, users and manufacturers. If operation is designed for hearing....2; Low electromagnetic fields surrounding the charger. Energy • Low energy consumption...
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