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Panasonic KXTS620 Support Question

Panasonic KXTS620 Support Question

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Question posted by hjh71252 on October 6th, 2012

Kx-ts620ex Not Records Incoming Message From Skypeout

skypeout call is incompatible with Panasonic KX-TS620EX landline phone answering machineorPanasonic KX-TS620EX landline phone answering machine is incompatible with skypeout.I really do not know whichone is wrong.N.B.(skypeout call is a VOIP call from a skype phone or computer over ADSL connection via the phone provider to a specific number on phone landline).but read my story : - I have been trying to make a skypeout call to my new Panasonic KX-TS620EX landline phone answering machine  in using a General Electric mod.nr. 31591 Skype cordless phone. This GE device was purchased from a Skype-Shop and should be Skype - Certificated.- the digital recording system of my Panasonic landline KX-T620EX not registers the incoming call and the skypeout contact is interrupted.- When picking-up the receiver of the Panasonic phone during its greeting message,..... normal phone conversation is OK.- When picking up after the long beep at the end of the greeting message .... contact is lost and no comunication is possible.I suppose that the long beep at the end of the greeting message...... has a destructive effect on the skype comunicating system. (because of harmonics).- I have been checking this procedure with other skype phones (Ipevo SO-20, TECO) and skype from computer ..........with negative results, only the TECO (skype certificated)  is positiv at some rare occasions and then its message is recorded.I have been using for years a KX-T2622EX analog telephone answering machine without that problem.This issue was comunicated and discussed with a technician from Panasonic-Italy without solution.My ADSL and telephone-landline provider is TelecomItalia. Who knows what is going wrong ?thanks for any helpHans HasenjagerVia Belgio 158I-21027 ISPRA Vatel. 0039 0332 780328email : [email protected] : hans.hasenjagerskype : skypetelispra

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Related Panasonic KXTS620 Manual Pages

One Line Phn W/tam-l - Page 2

... ON/OFF ........39 FLASH Button 40 Setting the Password 41 Call Restriction 42 Answering System Automatic Answering Operation ......43 Setting the Unit to Answer Calls ......43 Listening to Messages 44 Recording Your Telephone Conversation 45 Erasing Messages 46 Remote Operation from a Touch Tone Phone 47 Remote Code 48 Voice Menu 49 Direct Remote Operation 50 Useful Information...
One Line Phn W/tam-l - Page 3

...record of the following information for purchasing your purchase receipt here. Date of purchase (found on page 4 before use. TTY users (hearing or speech impaired user) can call 1-800-332-5368. PQJXF0102Z (White) PQJXF0101Z (Black) ∑ Telephone Line Cord (p. 9) : one Order No. PQJA10075Z For assistance, please visit http://www.panasonic... your new Panasonic telephone answering system.
One Line Phn W/tam-l - Page 8

...panasonic.com/phonehelp The display shows: - F : {FLASH} was pressed while dialing or storing phone numbers. If " " flashes on the display, the clock needs adjustment (p. 12, 13). 12:34AM DEC.15 1- 6-35 During a conversation, the display shows the length of recorded messages... while the handset is on the cradle and the SP-PHONE/HEADSET indicator is off , the display shows the current time...
One Line Phn W/tam-l - Page 9

...assistance, please visit http://www.panasonic.com/phonehelp 9 LINE Handset To Power Outlet (AC 120 V, 60 Hz) Telephone Line Cord Handset Cord AC Adaptor To Single-Line Telephone Jack (RJ11C) Hook ...from being disconnected. • USE ONLY WITH Panasonic AC ADAPTOR PQLV205 or PQLV207. • Use only a Panasonic Handset for the KX-TS620W or KX-TS620B. • The AC adaptor must remain...
One Line Phn W/tam-l - Page 12

.... Enter the correct time and date. 12 For assistance, please visit http://www.panasonic.com/phonehelp Settings Time and Date You can go back to the previous screen by... • The display will change on the cradle, the AC adaptor is connected and the SP-PHONE/HEADSET indicator light is on the display. 8 Press {OK} (Next key). 9 Enter the ...2359. Make sure that each message was recorded.
One Line Phn W/tam-l - Page 16

.... 4 When finished, press {STOP}. • To change the message, start again from the MIC (microphone). All messages (incoming, etc.) are stored in order to 1 minute. To decrease, press VOLUME {4}. Preparing the Answering System Greeting Message You can record a personal greeting message of the two pre-recorded greetings will be played when a call is on next page) in flash...
One Line Phn W/tam-l - Page 17

... starts to ring while recording a greeting message, press {SP-PHONE/ HEADSET} or lift the handset off the unit to answer the call with a pre-recorded greeting. Preparing the Answering System Greeting message sample "Hello, this is being played. • The unit will answer a call . To check the recorded greeting message Press {GREETING CHECK}. • The greeting message will be affected by...
One Line Phn W/tam-l - Page 20

... incoming messages. by pressing dialing buttons {1} (1 minute), {2} (2 minutes), {3} (3 minutes) or {0} (Greeting only). 5 Press {OK} (Save key). • A long beep sounds. • The display will return to select "Recording time ?" Recording time :3min.  [OK]=Save 4 Select the recording time by pressing {4} or {3}. • You can listen to "Set answering ?" Your phone default...
One Line Phn W/tam-l - Page 23

... answer a call " is received, the unit rings, the RINGER indicator flashes quickly and "Incoming...Answering Calls To put a call on hold Press {HOLD/RINGER} during a conversation. • The SP-PHONE/HEADSET indicator flashes. • If using the speakerphone, press {SP-PHONE/HEADSET}. • If another phone connected to the same phone line. For assistance, please visit http://www.panasonic...
One Line Phn W/tam-l - Page 24

... programming or while playing back the message, the caller's information may not ...After you receive a call . The unit can record information of area". - If the caller dialed...panasonic.com/phonehelp How caller information is displayed when a call is received The display shows the caller's name and phone... you answer the call, the display will show the length of the same phone numbers ...
One Line Phn W/tam-l - Page 43

..., please visit http://www.panasonic.com/phonehelp 43 When recording, "-Answering-" will announce the remaining recording time if it through the speaker. • To increase the speaker volume, press VOLUME {3}. Monitoring incoming calls While a call is about 15 minutes. Setting the Unit to Answer Calls MESSAGE Indicator {ANSWER ON} {SP-PHONE/HEADSET} Press {ANSWER ON} to turn on...
One Line Phn W/tam-l - Page 44

... visit http://www.panasonic.com/phonehelp If the MESSAGE indicator flashes (only when the Answering System is less than 3 minutes. When you have no new message: The unit announces "No new message. All message playback" and plays back all messages. The unit will announce the remaining recording time if it is ON), new messages have new messages: The unit announces...
One Line Phn W/tam-l - Page 45

...}. • The unit stops playback and automatically dials the displayed phone number. Answering System During playback To repeat message To skip message To stop recording the conversation, press {MESSAGE/2WAY REC} or {STOP}. • The MESSAGE indicator flashes (only when the Answering System is ON). • When you record your conversation. 3 To stop operation To repeat from the...
One Line Phn W/tam-l - Page 46

... the unit will continue to play the next message. The display shows " message". Answering System Erasing Messages The unit will announce the remaining recording time after each playback. New messages cannot be erased. We recommend you want to erase is less than 3 minutes. Erasing all messages All recorded messages, except the greeting message, can be erased at one time. 1 Press...
One Line Phn W/tam-l - Page 47

.... • The unit will announce the remaining recording time after the greeting message. • The number of remote operation Call your remote code (p. 48) during or after playback, if it is heard. Enter your unit from any touch tone phone. For assistance, please visit http://www.panasonic.com/phonehelp 47 A synthesized voice menu will...
One Line Phn W/tam-l - Page 49

...other functions. Press 1 to end recording. 1. Press 9 to record your message. 1. At the end of the last message, "End of final message" is heard. When you finish recording, press {9}. 4. For assistance, please visit http://www.panasonic.com/phonehelp 49 Press {1}. Press {2}. New Message Playback. A long beep sounds and "No message" is heard. Press {2}. Press 2 for...
One Line Phn W/tam-l - Page 50

... you for up to 1 minute. • The recording is stopped. • The recorded message is played. • The current message is erased. • A short beep will sound and the next message will not answer calls until turned on again. 50 For assistance, please visit http://www.panasonic.com/phonehelp Answering System Direct Remote Operation Once you have entered...
One Line Phn W/tam-l - Page 51

..., press {£} (TONE) during the greeting message. • The unit skips the rest of the greeting message and you can start recording your unit and wait for 15 rings. • The unit will answer and the greeting message will be played. • The answering system will turn on the answering system using a rotary or pulse service telephone...
One Line Phn W/tam-l - Page 55

... and the telephone line jack. For assistance, please visit http://www.panasonic.com/phonehelp 55 Disconnect it on , but incoming minute", "2 minutes" or "3 minutes" (p. 20). Select "1 on (p. 51). "Message full" is displayed, and no new messages are touch tone phone. Press each button firmly. • The answering system is operating the answering system. The display...
One Line Phn W/tam-l - Page 57

...qualified installer. Operation is resolved. For assistance, please visit http://www.panasonic.com/phonehelp 57 Registration No found on a telephone line may cause undesired operation. To be certain of the number of ..., the telephone company may be connected to be required. It is subject to an incoming call. If you in the format US:ACJ-----. The digits represented by the ACTA....

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