Oki MB260MFP Support Question
Oki MB260MFP Support Question
Find answers below for this question about Oki MB260MFP.Need a Oki MB260MFP manual? We have 8 online manuals for this item!
Question posted by eroyb on December 30th, 2012
Paper Jam
I have an OKI MB260 multifunction printer and am unable to print.I keep getting the message 'PAPER JAM PLEASE REMOVE THE TONER CARTRIDGE'. However there is no paper jam as far as I can see.Tried using the manual feed and paper did jam part of the way round the cycle.Contacted OKI Customer Services but they offered no advice other than contact an engineer.Machine is still under warranty but will engineer cost?
Anyone had the same problem?
Current Answers
Answer #1: Posted by Anonymous-88816 on December 31st, 2012 5:24 AM
Anonymous-88816
Member since:
December 13th, 2012 Points: 5,500
Member since:
December 13th, 2012 Points: 5,500
Hello. I am an Oki Data helpdesk technician from Oki Data America's.
I recommend an overnight exchange.
An overnight exchange can be done via the telephone, if the printer was purchased new and under one year. Per the terms of the overnight exchange warranty, the printer is replaced with a factory reconditioned unit. You would keep the drum, toner and cable. We just replace the printer. A credit card is required for security purposes, as we send out a replacement printer before we get the defective unit back. You can use the same carton to return the printer to us. Okidata keeps the defective printer. We provide a call tag to cover the cost of shipping the defective printer back to us. A proof of purchase may be necessary. You can reach a Customer Service Representative at 1-800-Okidata. If over a year, the printer will require service.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
I recommend an overnight exchange.
An overnight exchange can be done via the telephone, if the printer was purchased new and under one year. Per the terms of the overnight exchange warranty, the printer is replaced with a factory reconditioned unit. You would keep the drum, toner and cable. We just replace the printer. A credit card is required for security purposes, as we send out a replacement printer before we get the defective unit back. You can use the same carton to return the printer to us. Okidata keeps the defective printer. We provide a call tag to cover the cost of shipping the defective printer back to us. A proof of purchase may be necessary. You can reach a Customer Service Representative at 1-800-Okidata. If over a year, the printer will require service.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
Related Oki MB260MFP Manual Pages
PrintSuperVision Configuration Guide - Page 46
Essentially, the cloning feature copies the device configuration settings of one device and saves the same settings to a group of devices. 3. Note both the origin device and the target devices must be Oki branded devices and must be cloned. Select Tools from the main menu and Cloning from the dropdown box. 2. Cloning is not available in PSV Professional...
PrintSuperVision Configuration Guide - Page 48
...Select the devices that will receive the configuration by using the parameters from one used for group configuration to occur can be requested from Oki Printing Solutions based on availability. Additional templates that allow for making paper source settings and the other sample Group Configuration template changes a web server password on a specific Oki monochrome printer. Select...
PrintSuperVision Configuration Guide - Page 65
... Oki devices, the Usage Report feature can be unable to generate a report.
65 • Reporting Select Usage Reports from the operator panel on each device. Select a group of devices and indicate the file format of the Usage report. • Show Engine Counts is an option that is generated and printed directly from the device. Engine counts are used...
MB260 MFP, MB280 MFP, MB290 MFP Safety, Warranty and Regulatory Information (English, Fran栩s, Espa?ol, Portugu鱩 - Page 3
...longer. The exchange printer will try to be performed under this MB260 MFP, MB280 MFP...remove the image drums and toner cartridges to prevent damage to the Product during shipment: failure to , the terms of this Limited Warranty contact your local Oki Data authorized service center, Oki Data at no later than an authorized Oki Data service center. and Canada only
Oki Data Americas, Inc. (Oki...
MB260 MFP User Guide (English) - Page 3
... the Toner Cartridge 10
Rules for use symbols 11 Terminal description 12 Command panel 13 Accessing terminal menus 13 Packaging contents 14 Device installation 14 Feed cassette paper insertion 14 Cartridge installation 15 Paper delivery stop 15 Starting your device 16
Device connection 16 Device initial setup 16 Paper insertion in the manual input tray . . . . .16
Use of envelopes...
MB260 MFP User Guide (English) - Page 4
... the drivers using the Companion Suite Pro software 40 Uninstall the drivers manually 40
Maintenance 42
Service 42 General information 42 Toner cartridge replacement 42 Issues with smart cards 43
Cleaning 43 Scanner reading system cleaning 43
Printer cleaning 43 Printer external cleaning 43
Printer issues 43 Error messages 43
Paper jam 44 PC printing issues 44
PC printing via USB...
MB260 MFP User Guide (English) - Page 6
...your safety, you must never touch these surfaces when you remove a paper jam or when you replace the Toner cartridge. means POWER OFF. Preface
MB260 Positions of customers, due to replace the CD-ROM....labels on the machine
The device has warning labels at the positions shown below. Nobody, not even the manufacturer who is the retailer's sole responsibility to the use or
- 6 -
It...
MB260 MFP User Guide (English) - Page 9
... with the local regulation. Do not allow paper clips, staples, or other than
those specified in CAUTION: minor or moderate injury or damage to place the machine in well ventilated premises. Keep toner (used or unused), toner cartridge (or bottle), ink (used toner cartridge (or bottle) in death or serious injury. Installation
MB260
- In case of
children.
- 9 - An unpleasant...
MB260 MFP User Guide (English) - Page 10
... avoid feed failure, skewing, and paper jams.
• Amount of loaded paper must not exceed the loading mark.
Handling the Toner Cartridge
• Must not be shaken strongly.
- 10 - Disposal can take place at our authorised dealer or at an authorised dealer. Handling of paper
• Curling must be corrected before printing. • Curls must not exceed...
MB260 MFP User Guide (English) - Page 12
Paper jam cover 3. Slave USB connection (for paper delivery 12. Master USB connection (USB key) 7. Power supply cord connection 4. On/Off switch 5. Paper output 13. Manual paper feed setup guides
8. Fold-down stopper for PC) 6. Installation
MB260 Terminal description
Front and Back sides
1. Manual input tray 9. Paper tray 10. Smart card insertion point
- 12 - Control ...
MB260 MFP User Guide (English) - Page 14
...
MB260 Packaging contents
The packaging contains the items listed below: Multifunction device
1 toner cartridge
Device installation
1 Unpack the device. 2 Install the device respecting the security notices
stated at the beginning of papers (refer to the Important paragraph Paper
recommendations, page 10. Important
You can use paper weighing between 60 and 105 g/m2.
1 Remove the paper...
MB260 MFP User Guide (English) - Page 16
... displays the message PAPER EMPTY if no paper has been loaded in the paper tray (see Loading paper in solid print at a time. Note
If you wish to the paragraph Specifications, page 46). • Curled envelope after printing should be fixed manually. • Small crumples on the device (I position).
FRANCAIS 2 - Use of envelopes
• Feeding can use various paper formats with...
MB260 MFP User Guide (English) - Page 22
...to meet your multifunction machine.
Printer error timeout
Signification
Time-out before the task is set the technical parameters:
!29 - SETUP / GEOGRAPHICAL / LANGUAGE
1 Press !, enter 203 using the keypad. 2 Select the required language using the keypad.
- 22 - SETUP / TECHNICALS
1 Press !, enter 29 using the keypad.
Eco energy
80 - Toner save toner cartridge ink...
MB260 MFP User Guide (English) - Page 35
... you use the multifunction machine to print or scan your documents. The following screen appears:
MB260
1 Locate your multifunction machine is recommended to install the Companion Suite Pro software first and then to connect the USB cable to paragraph Installing the drivers manually, page 34 and follow the instructions on screen. The PC detects the device and...
MB260 MFP User Guide (English) - Page 38
During the installation of the Companion Suite Pro software, the OKI MB260 printer driver will appear on your desktop in TIFF format.
- 38 -
Printing on the multifunction machine
Printing a document on the multifunction machine from a standard compatible application.
PC Features
MB260
Companion Suite Pro functionalities
Document analysis
The document analysis can be installed ...
MB260 MFP User Guide (English) - Page 39
... on the command panel to reload the sheets for manual duplex. - If a paper jam or a paper format Important error occurs, the job is very important that you use the paper for a duplex job.
CAUTION
In manual duplex, the print quality and paper transport are printed, remove the explanation sheet. it back with the multifunction machine
The machine offers the possibility to continue...
MB260 MFP User Guide (English) - Page 41
... of the mouse.
3 Select UNINSTALL on the menu and left-click with the mouse.
4 Click on the OK button to confirm the removal. 5 In the IMAGING DEVICES sub-menu, select the OKI
MB260 item and right-click with the mouse. 6 Select UNINSTALL on the menu and left-click with
the mouse. 7 Click on the...
MB260 MFP User Guide (English) - Page 42
... safety, it towards you periodically clean the inner parts. Do not try to lubricate the device. - NO=C
2 Press OK. The following message appears:
OPEN FRONT COVER REPLACE TONER
3 Stand in the tray for too
long. Maintenence
MB260
Maintenance
Service
General information
To replace the toner cartridge, proceed as shown below.
1 Insert the smart card provided with a current...
MB260 MFP User Guide (English) - Page 43
...
If you use a smart card that the symptoms have
disappeared. PAPER JAM EXTERNAL TRAY
PAPER EMPTY
The printer front cover is cancelled (see "PC printing issues", page 44).
- 43 - Replace the toner cartridge.
HEATING
Message displayed when starting the machine.
We advise that the active print job is open and close the consumable cover. NEW TONER REMOVE CARD
9 Remove the smart...
MB260 MFP User Guide (English) - Page 44
Maintenence
MB260
Paper jam
PC printing issues
When printing, a sheet of paper which causes the paper jam.
3 Put the toner cartridge in the machine, or remove the paper tray and remove the sheet of paper may get stuck in the machine, the following message appears:
PAPER JAM
REMOVE TONER
1 Remove the toner cartridge and check if a sheet is resolved, the printing of the document restarts...
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