Oki B4600 Support Question
Oki B4600 Support Question
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Current Answers
Answer #1: Posted by support38611 on May 28th, 2014 6:50 PM
support38611
Member since:
March 23rd, 2012 Points: 203,070
Member since:
March 23rd, 2012 Points: 203,070
Hello. I am an Oki Data helpdesk technician from Oki Data America's.
This error is a Led Head Detection error. The number indicate a problem with the black led head. Power the printer off first, open the cover. The led head is attached to the cover. Make sure the led head cable is connected. If it is the printer will need to be serviced.
If purchased under 1 year agao, I recommend an overnight exchange.
An overnight exchange can be done via the telephone, if the printer was purchased new and under one year. Per the terms of the overnight exchange warranty, the printer is replaced with a factory reconditioned unit. You would keep the drum, toner and cable. We just replace the printer. A credit card is required for security purposes, as we send out a replacement printer before we get the defective unit back. You can use the same carton to return the printer to us. Okidata keeps the defective printer. We provide a call tag to cover the cost of shipping the defective printer back to us. A proof of purchase may be necessary. You can reach a Customer Service Representative at 1-800-Okidata.
If you prefer to use a local service dealer, just log onto our website (www.okidata.com) and click on the "SUPPORT" section. Just enter your zip code and your product information.
This error is a Led Head Detection error. The number indicate a problem with the black led head. Power the printer off first, open the cover. The led head is attached to the cover. Make sure the led head cable is connected. If it is the printer will need to be serviced.
If purchased under 1 year agao, I recommend an overnight exchange.
An overnight exchange can be done via the telephone, if the printer was purchased new and under one year. Per the terms of the overnight exchange warranty, the printer is replaced with a factory reconditioned unit. You would keep the drum, toner and cable. We just replace the printer. A credit card is required for security purposes, as we send out a replacement printer before we get the defective unit back. You can use the same carton to return the printer to us. Okidata keeps the defective printer. We provide a call tag to cover the cost of shipping the defective printer back to us. A proof of purchase may be necessary. You can reach a Customer Service Representative at 1-800-Okidata.
If you prefer to use a local service dealer, just log onto our website (www.okidata.com) and click on the "SUPPORT" section. Just enter your zip code and your product information.
Related Oki B4600 Manual Pages
B4400/B4500/B4550/B4600 Safety, Warranty and Regulatory Booklet - Page 6
... the user is no issue for help. Product Identification
Product Name
Model Name
B4400
N22105A
B4500/B4550/B4600 N22106A
2.
English
Regulatory Information
Year 2000 Compliance This product is required for your machine • Error message interpretation/solutions • Parts and supplies identification • Consumer relations Note: Customer Support Representatives are...
B4400 4500 4550 4600 User Guide (English) - Page 3
... Paper Feeder 18 Multi-purpose Feeder 21 Operator panels 24 B4400 24 B4400 Status Monitor 26 B4500, B4550, B4600 32 Using the Printer Menu 33 Menu functions 33 Printing menu settings 45 Changing the Printer Menu Language 46 Network Connection Setup via Windows 47 Checking the Ethernet Address 47 Connecting a Cable 48 Setup...
B4400 4500 4550 4600 User Guide (English) - Page 4
... envelopes 69 Heavyweight paper or cardstock 69 Paper feed, size and media setting 69 B4500, B4550, B4600 70
Interfaces 74 Printer Drivers 75
Windows operating systems 75 Macintosh 76 Operation 77 Printer settings in Windows 77 Printer settings in Macintosh 88 Consumables and maintenance 89 Consumable order details 89 When to replace the toner...
B4400 4500 4550 4600 User Guide (English) - Page 10
ON/OFF switch 8. Operator panel (B4500, B4550, B4600 shown) 2. Top cover release button 4. Paper tray content indicator 7. Top paper exit bin (...The important components are described in the next chapter, the B4400, B4500, B4550 and B4600 printers look similar from the outside. Printer components
Apart from the Operator panels, which are identified in the representations below.
1.
B4400 4500 4550 4600 User Guide (English) - Page 24
..., B4550 and B4600. (See "Printer Drivers" for installation of the Status Monitor.)
B4400
Operator panel
NOTE: The easiest way to check the status of the operator panels. B4400/4500/4550/4600 User's Guide 24 blink - 1 flash per second. From left to right, the LEDs indicate Power On, Ready, Manual feed and Error.
4400_panel...
B4400 4500 4550 4600 User Guide (English) - Page 25
... rapid blink
X
No paper in the tray.
slow blink
On Line. If this does not clear
rapid blink the error, call for service. Flash 2 - OnLine button
The primary functions of life. the printer is warming up/ processing/ printing. Flash 1 - blink
X
Toner low/Drum near end of the indicator LEDs when they flash...
B4400 4500 4550 4600 User Guide (English) - Page 29
...: Tray 1; Configuration Menu
The Configuration Menu is provided by clicking on the item, then clicking Help. Detailed help is available to choose settings for your printer.
Print File List, Print PCL Font List; Paper Source; Emulation; Clear Errors; Wait Timeout; Print Continuation at Toner Low;
B4400 4500 4550 4600 User Guide (English) - Page 31
....) It should be printed as a menu map as follows. Click the Open Configuration button. Click OK. Menu functions
The printer menu settings made in the following information about the B4500, B4550 and B4600 printers. From the Operator Panel 1. The menu functions and their default values are , overridden by settings made from the Status...
B4400 4500 4550 4600 User Guide (English) - Page 32
...processing data or error. Menu button....job. Press to the next menu item. NOTE: When pressed in menu mode and error messages. ON - Two rows of a menu driven control panel, an LCD display and.... B4350_panel_1.jpg
Panel elements
Ready indicator (green). B4500, B4550, B4600
Operator panel
The B4500, B4550 and B4600 operator panel consists of up to 8 alphanumeric digits displaying print status...
B4400 4500 4550 4600 User Guide (English) - Page 33
...
PRINT IBM PPR FONT PRINT EPSON FX FONT DEMO1
Action Execute Execute Execute Execute
Execute Execute Execute
If PostScript Emulation kit is an error indicating wrong paper size, pressing the Online button forces the printer to print.
PRESENT displayed, it forces the printer to print out the remaining data in the LCD panel.
B4400 4500 4550 4600 User Guide (English) - Page 36
P
ON*, JOB
PCL: sets a tome to print an error report when internal errors occur. ON*, OFF
Sets whether to recover the printer automatically when "overflow" or an error, including different paper size or type, occurs.
60 SEC*, 30 SEC, Sets time to continue printing when TONER LOW is pressed.
B4400/4500/4550/4600 ...
B4400 4500 4550 4600 User Guide (English) - Page 45
...-2 -1
PRINT
Remarks Used for information only, and provides an indication of total usage of the printer and the expected life left in print quality. Increase value: if faded print occurs. Usage menu... toner cartridge capacity and the remaining toner level. 7K = High capacity cartridge (B4550, B4600 only) 3k = Standard cartridge
Printing menu settings
Models B4500, B4550, 4600
Current menu ...
B4400 4500 4550 4600 User Guide (English) - Page 46
... for at least two seconds before releasing.
Model B4400
1. Click the Information Menu. 5. Changing the Printer Menu Language
Model B4400
1. Models B4500, B4550, B4600
Change the Printer Display and Menu Language using the Printer Display Language Utility on -screen instructions. Click the Printer Setup Tab. 3. When the operator panel displays DL MSG Success, turn the...
B4400 4500 4550 4600 User Guide (English) - Page 51
... language for Windows 2000/NT4.0/98.
2. Check the options you want. 3. Click Apply. Change the Printer Display Language (Models B4500, B4550, B4600)
The default language for the printer operator panel display is installed before using this utility.
2. First make sure the printer driver is English. B4400/4500/4550/4600 User's Guide 51 Select Start...
B4400 4500 4550 4600 User Guide (English) - Page 53
... on -screen instructions.' 6. Change the Printer Display Language (Models B4500, B4550, B4600)
The default language for the printer operator panel display is installed before using this utility.
2. Load the install CD and select the language you must select these devises in the devise options tab in the printer driver. 1.
Click Properties>Devise options tab...
B4400 4500 4550 4600 User Guide (English) - Page 56
... OK. When the operator panel displays DL MSG Success, turn
the printer Off and On to reset. Click Properties>Devise options tab. 4. Right click the OKI printer icon. 3. Change the Printer Display Language (Models B4500, B4550, B4600)
The default language for the printer operator panel display is installed before using this utility.
2. Select Optional Utilities...
B4400 4500 4550 4600 User Guide (English) - Page 57
...Parallel Connection
Symptom
The computer does not support bidirectional parallel interface.
On the Printer Setup Tab, click the Open Configuration button. Resolution
Use a computer supporting ...
Use a IEEEstd1284-1994 compliant bidirectional parallel interface cable. Select File>Server Properties in the Printer (and FAX)
folder. 6. Select the model name at the Drivers tab and click
...
B4400 4500 4550 4600 User Guide (English) - Page 89
... cartridge and image drum and general maintenance. B4500, B4550, B4600
When the toner is running low, TONER LOW is displayed in the printer Status Monitor. Replacing the toner cartridge
It is a very ...this printer is recommended that you install the new one. After Toner Low displays, the printer will print about 100 more pages then display Toner Empty and stop printing. Also, the Error LED...
B4400 4500 4550 4600 User Guide (English) - Page 90
...B4600
When the drum reaches 90% of the printer to remove any toner or get it down to deteriorate.
They will make stains permanent.
If the printer has been powered on, the fuser may be hot.
Press the top cover release button and open the printer... a CHANGE DRUM message is displayed in the printer Status Monitor. Also, the Error LED indicator slowly blinks when the image drum ...
B4400 4500 4550 4600 User Guide (English) - Page 94
... to leave the selected feed tray and enter the internal paper path of the printer. The Ready indicator goes out when an error message appears. These must also be stopped somewhere along the path. Troubleshooting
Status and error messages
Your printer has been designed to give years of three areas.
• INPUT JAM - Jams...
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