Oki B431d Support Question
Oki B431d Support Question
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Question posted by kbachmeier on July 19th, 2013
Oki B431 Wrinkling And Sealing Envelopes.
I have a customer Oki B431 that just started wrinkling and sealing envelopes. The machince has been inplace for atleast 2 years. I just replaced the fuser about 5 or 6 months ago due to to toner build up on the hot roller. It has has been running envelopes through it just fine until the last few weeks. It has been really hot and humid recently so I was originally thinking it was just the envelopes being to moist. I've tried several things. I've tried differant envelopes and differant combinations of mp tray paper weight, type and size settings but nothng seams to help. I've called ki tech support and they suggested removing excess air in the envelopes by putting a book on top of a stack and using the rear output try so it takes the straightest path. I've tried all that and seeting changes and nothing fixes the wrinkling and sealing issue. Has anyone had this same problem. If so, what was done to fix it. Thanks for all your time and help!
Kirk
Service tech
Requests for more information
Request from kbachmeier on July 22nd, 2013 6:19 AM
Yes, the printers' AC power is connected directly the the wal outlet with nothing inbetween. Yes, I have checked the fuser and there is no build up of toner on the hot roller. I will have to check the humidity in the room however. I'm not sure what it is at the current time. I don't beleive it to be above 80% but I'll have to check. If the humidity is above 80%, is there any possible fixs? I hate telling my customer, "I'm sorry that you're having a problem but there is nothing I can do for you! You'll just have to wait until the humidity drops." That's not an acceptible answer for them or me! Thank you for all your time and help!
Yes, the printers' AC power is connected directly the the wal outlet with nothing inbetween. Yes, I have checked the fuser and there is no build up of toner on the hot roller. I will have to check the humidity in the room however. I'm not sure what it is at the current time. I don't beleive it to be above 80% but I'll have to check. If the humidity is above 80%, is there any possible fixs? I hate telling my customer, "I'm sorry that you're having a problem but there is nothing I can do for you! You'll just have to wait until the humidity drops." That's not an acceptible answer for them or me! Thank you for all your time and help!
Kirk
Service Tech
Current Answers
Answer #1: Posted by Anonymous-116659 on July 22nd, 2013 4:23 AM
Anonymous-116659
Member since:
July 22nd, 2013 Points: 24,620
Member since:
July 22nd, 2013 Points: 24,620
Hello. I am an Oki Data helpdesk technician from Oki Data America's.
How is the power cable connected? Okidata recommends that the power cable for the printer be connected directly to a wall outlet, bypassing any surge protectors or battery backups.
Are you still getting toner buildup on the heating roller even after the replacement of the fuser? If so, I recommend checking for possible toner leakage from the drum, remove the toner-drum assembly as one piece. Do you see a large deposits of toner on the transfer roller? Also, try printing some blank pages to see if you can remove the excess toner.
What is the current relative humidity of the printer's environment? While the printer is up and running, the relative humidity should be 20~80%RH.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
How is the power cable connected? Okidata recommends that the power cable for the printer be connected directly to a wall outlet, bypassing any surge protectors or battery backups.
Are you still getting toner buildup on the heating roller even after the replacement of the fuser? If so, I recommend checking for possible toner leakage from the drum, remove the toner-drum assembly as one piece. Do you see a large deposits of toner on the transfer roller? Also, try printing some blank pages to see if you can remove the excess toner.
What is the current relative humidity of the printer's environment? While the printer is up and running, the relative humidity should be 20~80%RH.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
Related Oki B431d Manual Pages
B411 B431 Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 8
... power outlet.
To prevent fire or shock hazards, connect the power plug only to use the 15A AC power cord supplied with the printer.
For further information please contact Oki Data at 1-800-OKIDATA or www.okidata.com. Parallel Connection
Note: Requires UL approved bi-directional (IEEE 1284 compliant) cable. Connect the...
B411 B431 Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 9
... is correctly installed, print a test page: 1 On the Windows taskbar click Start/Settings/
Printers. 2 Right-click the printer model then click
Properties. 3 Click the Print Test Page button. Models B411d and B431d: Install the Driver on your network. Click Next. 6 Select the Port: USB or LPT1 (Parallel).
English 9 Keep these sheets handy: they contain...
B411 B431 Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 10
...Add. 3 Click More Printers. 4 For USB, select OKI USB and quit. 5 For network models select OKI TCP/IP or
Bonjour from the CD menu.
2 Follow the on your printer for display messages is... used by your computer. 4 To view the manuals, click Start > Programs >
OkiData B411/B431 User Guide. 7 Select printer model.
Activate Printer Options
If you must be connected to the internet to install ...
B411/B431 Safety/Warranty/Regulatory Guide - Page 4
... period, replacement will remedy any defective component(s) of the Product for the printhead (LED imaging array), which is limited to be on a parts only basis at the option of Oki Data: the exchange machine becomes the property of the customer when the returned machine has been picked up by contacting one (1) year from the...
B411/B431 Safety/Warranty/Regulatory Guide - Page 6
...of this device.
Changes or modifications not expressly approved by Oki Data may cause harmful interference to comply with FCC regulations... certain voltage limits.
6 -
Note: It is Year 2000 Compliant. Year 2000 Compliance
This product is the responsibility of the... (FCC)
Product Name
B411 B411dn B431d B431dn
Model Name
N22200A N22201A N22202A N22203A
1. European ...
B411/B431 Safety/Warranty/Regulatory Guide - Page 7
...normally required. Emergency Information: call 1-800-654-3282; Toner gets in toluene, chloroform and tetrahydrofuran. Hot water makes toner harder to Static Discharge: Not available. Carbon Black (about...Data Sheet #58402801/58402801
Black Toner, Type B2: P/N 44574701 (B411/B431), 44574901 (B431)
For more information, contact Oki Data at 20°C (68°F). Wash toner off air by weight) ...
B411 B431 User Guide - Eng - Page 2
...Mac and Mac OS are registered trademarks or trademarks of their proprietors.
2 > B411/B431 Copyright Information which may be registered in the United States and/or other companies does... by other countries. All Rights Reserved
B411, B431 User's Guide P/N 59321901, Revision 1.1 March, 2010
Disclaimer
Every effort has been made by Oki Data. Ethernet ® Digital Equipment Corporation. ...
B411 B431 User Guide - Eng - Page 3
... and envelope types 45 Transparencies and adhesive labels 46 Postcards 46 Installing paper 47 Paper Tray 47 Automatic feed sequence 52 Multi purpose tray (B431 53 Manual feed tray (B411 57 Paper Exit Paths 59 Setting the Paper feed, size and media 61 B411 62 B431 63
Interfaces 66
Printer Drivers 67
3 > B411/B431 Contents
B411 B431 User Guide - Eng - Page 4
... overlays 94
Consumables and Maintenance 96 Consumable order details 96 Toner cartridge life 96 When to replace the toner cartridge 96 Replacing the toner cartridge 97 Image drum life 104 When to replace the image drum 104 Replacing the image drum 104 Generating a cleaning page 111 B411 111 B431 112 Cleaning the LED array 115
Troubleshooting 117 Status...
B411 B431 User Guide - Eng - Page 7
...> B411/B431 Introduction Introduction
Printer features
• Four different models to feed single sheets, heavy paper stocks, envelopes, other special media and can accommodate; B431: PostScript 3, standard Printer Control Language...B431: to extend the range of media
your printer can also be used for manual duplexing. • Manual Feed tray for B411: to choose from: B411d, B411dn, B431d...
B411 B431 User Guide - Eng - Page 8
US Bond, 75 g/ m²).
8 > B411/B431 Introduction Additionally, the following optional features are available: • 64 and 256 MB RAM DIMM: to extend the main memory of
your printer and speed up the processing of large files. • Second paper tray: to increase your printer's paper
handling capacity by 530 sheets (20-lb.
B411 B431 User Guide - Eng - Page 9
... model you are used in this . Abbreviations Used
The following abbreviations are using more than one printer as a model and the illustrations/screenshots reflect this manual:
ABBREVIATION MEANING
Ctrl dpi DIMM d n...installed Light Emitting Diode Network Interface Card Printer Control Language PostScript (emulation) PostScript Emulation Random Access Memory
9 > B411/B431 About This Manual
B411 B431 User Guide - Eng - Page 10
Output Stacker extension 4. Multi Purpose Tray (only for B431; 50 sheets), shown in the next chapter, the B411 and B431 printers look similar from the outside. Multi Purpose Tray extension 7.
Top cover release button 5. Printer Components
Apart from the Operator panels, which are described in
open position 6. Output Stacker (150 sheets, face down) 3. Paper Tray...
B411 B431 User Guide - Eng - Page 11
Manual Feed Tray (only for B411, single sheet feed),
(shown in open position 5. Interior View
1. LED array 3. Fuser unit 7. Image drum 4. Top cover
11 > B411/B431 Printer Components ON/OFF switch 2. Toner cartridge 6.
B411 B431 User Guide - Eng - Page 45
... of this printer recommends the following guidelines when selecting paper and envelopes for use in your paper supplier. • Use paper and envelopes that are designed for the B431 models. If...; Do not use envelopes with windows or metal clasps. • Do not use envelopes with self sealing flaps. • Avoid using damaged or curled envelopes.
45 > B411/B431 Paper Recommendations
B411 B431 User Guide - Eng - Page 55
... the paper is loaded below the arrow level (5) to avoid paper jam. Load the paper into the printer.
55 > B411/B431 Paper Recommendations Note Do not exceed the paper capacity of approximately 50 sheets or 10 envelopes depending on the media weight. • For single-sided printing on headed paper load the paper...
B411 B431 User Guide - Eng - Page 56
... pre-printed side down and top edge into the printer.
• Envelopes should be loaded flap down, face up and top edge into the printer. Damage to the printer may occur if the incorrect paper setting is used when printing on a different media.
56 > B411/B431 Paper Recommendations
If required, set the media type in...
B411 B431 User Guide - Eng - Page 58
...with the pre-printed side up and the top edge into the printer. • For two-sided (duplex) printing on envelopes. • Load Transparencies face up with the pre-printed side down ...away from the printer. • Envelopes should be loaded flap down the Manual Feed Tray (1), and adjust the paper guides (2) to the left and short edge into the printer.
58 > B411/B431 Paper Recommendations ...
B411 B431 User Guide - Eng - Page 91
... files to a printer (.PRN) file.
2. Use your preferred application, perhaps a graphics program, to create the required image and save it to define your overlay ready for a print file name, enter a meaningful name with the extension .PRN .
6. Create and download macros
1. From the Windows Start menu, start a new project.
91 > B411/B431 Overlays and Macros...
B411 B431 User Guide - Eng - Page 131
...Purpose tray.
Multiple sheets of paper is loaded in the wrong orientation.
Load postcards, envelopes, label sheets or transparencies in protective wrapping
Align the paper edges to the paper ... paper stock in the correct orientation.
131 > B411/B431 Troubleshooting Only one sheet of paper. Use paper suitable for the printer. Load several sheets of paper is added to them,...
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