Motorola VT2442 Support Question
Motorola VT2442 Support Question
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Question posted by rddaude on August 16th, 2013
How To Reset Surfboard Sbg6580
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Related Motorola VT2442 Manual Pages
User Guide - Page 2
... by any derivative work (such as translation, transformation, or adaptation) without warranty of merchantability and fitness for a particular purpose.
Safety and Regulatory Information •
Motorola SURFboard • User Guide
ii
All rights reserved.
User Guide - Page 3
...Table of Day Policy (ToD) Filter 18
Safety and Regulatory Information •
Motorola SURFboard • User Guide
iii CHANGE THE DEFAULT PASSWORDS 9 Restoring the Default Username ...Wi-Fi Protected Security Feature (WPS 4 Rear Panel...4 Installing the Modem Connecting the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR NETWORK -
User Guide - Page 4
B
Troubleshooting Front Panel Icons and Error Conditions 20 Product Specifications Software License & Warranty Software License...24 Warranty Information...26
Safety and Regulatory Information •
Motorola SURFboard • User Guide
iv
User Guide - Page 5
....
• This device was qualified under test conditions that included the use of the supplied cables between system components. Safety and Regulatory Information •
Motorola SURFboard • User Guide
v If you are not likely to be walked on or pinched by touching the coaxial cable when it is attached to the...
User Guide - Page 6
... following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any servicing other objects. Safety and Regulatory Information •
Motorola SURFboard • User Guide
vi B
• Do not cover the device or block the airflow to the device with any service or repairs to this product...
User Guide - Page 9
... CD-ROM. You will need the information located on the modem's Media Access Control (MAC) label.
Before installing your purchase of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. Motorola Broadband Technical Support is located on the bottom of the modem and contains the MAC address, serial number, SSID, WPA-PSK, and Passcode...
User Guide - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Guide - Page 12
... connectivity unless specified. PORT 1
DESCRIPTION
Connected LED • Green LED is not included on all SBG6580 models. B
About Wi-Fi Protected Security Feature (WPS)
The WPS Pairing button activates any Wi-Fi...12VDC Power connector
Product Overview •
Motorola SURFboard • User Guide
4 Indicates a data connection is made
2 USB* 3 RESET 4 CABLE 5
For Windows computers only -
User Guide - Page 13
...from the modem to your WPS-enabled device.
7. Installing the Modem •
Motorola SURFboard • User Guide
5 Hand-tighten the connectors to connect additional computer and/or other... WPS Pairing Button on the modem and on the modem. B
3
Installing the Modem
Connecting the SBG6580
This product is connected to a cable outlet.
2. Plug the power cord into an electrical wall ...
User Guide - Page 14
...M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to mount the gateway.
See the dimensioned view below for the spacing needed for installing a network interface unit/network interface
...solid wall material. Installing the Modem •
Motorola SURFboard • User Guide
6 B
Wall Mounting the Modem
If you choose to mount the wireless modem on drywall...
User Guide - Page 15
... diameter to drill the holes to select the appropriate depth and diameter.
3. Verify the gateway is still securely attached to prevent any safety hazards. 6. B
Before drilling holes in ...the holes.
Installing the Modem •
Motorola SURFboard • User Guide
7 Reconnect the coaxial and Ethernet (or USB) cables after mounting the gateway. 4. Re-plug the power cord into the...
User Guide - Page 17
... and Password
CAUTION: This process removes any custom configurations from unauthorized access; Before resetting the modem, create a backup copy of your modem over a wireless network connection... Internet •
Motorola SURFboard • User Guide
9 Type in the default Username; Connecting to change the modem's default passwords BEFORE connecting to reset the default username and...
User Guide - Page 20
...Status and Basic Settings
Use the Status and Basic pages of the SBG6580 to observe how your custom settings after resetting the modem to the factory settings.
1.
Use the backup copy ...Save. Click OK when prompted. 4. Click Backup. 3.
Status and Basic Settings •
Motorola SURFboard • User Guide
12 Browse to change passwords, you complete configuring your network(s), run a ...
User Guide - Page 22
...8226; Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key.
B
6
Creating Wi-Fi Networks
The SBG6580 supports both a Primary Wi-Fi network for you change ...select the Automatic Security Configuration (WPS or SES). 6. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
14 You can quickly add WPS-enabled devices to your wireless network in...
User Guide - Page 24
... the WPS Add Client options and then press the Add button. Select Push-Button from the SBG6580 GUI
1.
Enter the Device Name. 7.
Select the correct SSID on the device to your ... WPS button on the device you are adding to add advices. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
16 Option 1 - The system reports when you have a physical button, and ...
User Guide - Page 27
...connected to the SBG6580 and the computer.
• If a device is connected via the Ethernet port, check the ONLINE icon to its original factory settings if the gateway is not functioning ...have to reset the SBG6580 to verify connectivity. WPA enabled
• If all of the icons and refer to Front Panel Icons and Error Conditions to AES.
51BTroubleshooting •
Motorola SURFboard • ...
User Guide - Page 28
... not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost
51BTroubleshooting •
Motorola SURFboard • User Guide...
User Guide - Page 31
...Macintosh: Power PC or later; L2TPv2
Wi-Fi LAN 802.11b/g/n Wi-Fi, WDS bridging, 802.11e WMM admission control, QoS
Power Management 802.11e WMM power save/U-APSD ...Product Specifications •
Motorola SURFboard • User Guide
23 OS 9 or higher, Ethernet connection UNIX: Ethernet connection Home Networking: Ethernet router or Wi-Fi access point
NETWORK
Gateway DHCP, NAT, VPN tunneling...
User Guide - Page 32
... SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT").
B
C
Software License & Warranty
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Motorola, Inc. The Software includes associated media, any printed materials, and any copies not transferred. Motorola and its 3rd party licensors retain...
User Guide - Page 34
... will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD PARTIES. B
Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility ("Motorola")
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants...
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