Motorola VT2442 Support Question
Motorola VT2442 Support Question
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Question posted by Bafreer on March 18th, 2014
Motorola Surfboard Sbg6580 Can T Factory Reset
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Current Answers
Answer #1: Posted by BusterDoogen on March 18th, 2014 11:04 AM
BusterDoogen
Member since:
October 30th, 2011 Points: 28,565,407
Member since:
October 30th, 2011 Points: 28,565,407
The factory reset is somewhere on the back of the "router" not the modem. It is a pinhole that you push with a pen extended. This will take the admin settings and security setting off and reset the admin to factory default. Once you do this you are going to either connect without security settings or determine the factory default admin settings and reset all security again.
I hope this is helpful to you!
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Related Motorola VT2442 Manual Pages
User Guide - Page 2
... of this publication may make changes in this publication and to , the implied warranties of their respective owners. Safety and Regulatory Information •
Motorola SURFboard • User Guide
ii Motorola may be reproduced in any form or by any means or used to make any kind, implied or expressed, including, but not limited...
User Guide - Page 3
...
Table of Day Policy (ToD) Filter 18
Safety and Regulatory Information •
Motorola SURFboard • User Guide
iii CHANGE THE DEFAULT PASSWORDS 9 Restoring the Default Username...Wi-Fi Protected Security Feature (WPS 4 Rear Panel...4 Installing the Modem Connecting the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR NETWORK -
User Guide - Page 4
B
Troubleshooting Front Panel Icons and Error Conditions 20 Product Specifications Software License & Warranty Software License...24 Warranty Information...26
Safety and Regulatory Information •
Motorola SURFboard • User Guide
iv
User Guide - Page 5
... is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. Safety and Regulatory Information •
Motorola SURFboard • User Guide
v Observe all warning and caution symbols that are not sure of the type of power supplied to your home, consult your equipment...
User Guide - Page 6
... and electronic waste items. Contact your region.
Safety and Regulatory Information •
Motorola SURFboard • User Guide
vi Keep the device away from excessive heat and humidity and... that may cause harmful interference to radio communications.
This device complies with your Motorola Equipment Please do not dispose of the 5150-5250 MHz frequency band is restricted...
User Guide - Page 7
...radiation exposure limits set forth for an uncontrolled environment. Safety and Regulatory Information •
Motorola SURFboard • User Guide
vii
INDUSTRY CANADA (IC) STATEMENT
This device complies with a minimum...end user. These radars could cause interference and/or damage to be at the factory to match the intended destinations. The availability of the device. Cet appareil num&#...
User Guide - Page 8
..., you are not liable for authorization to use the device prior to comply with this guide or visit the Motorola website.
The manufacturer and its authorized resellers or distributors are encouraged to ask for any environment where the risk .... If you to other than specified by the manufacturer. Safety and Regulatory Information •
Motorola SURFboard • User Guide
viii
User Guide - Page 9
... the cable to connect to learn more about Motorola products, visit the Motorola support website at http://broadband.motorola.com/consumers/support. The MAC label is also available at 1-877-466-8646.
Before installing your purchase of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. Introduction •
Motorola SURFboard • User Guide
1 You will need the information...
User Guide - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Guide - Page 11
... Overview
ICON 1
If the icon is amber and flashes during the pairing process
*Indicates a bonded channel High speed connection (non Gigabit speed).
Product Overview •
Motorola SURFboard • User Guide
3 Properly connected and ready
Green /*Blue and flashing
In the registration process
2
Green /*Blue and not flashing Locked onto either single (green...
User Guide - Page 12
...connector
+12VDC Power connector
Product Overview •
Motorola SURFboard • User Guide
4
PORT 1
DESCRIPTION
Connected LED • Green LED is not included on all SBG6580 models. To increase the bandwidth available for receiving... Linux computer
Returns modem to the SBG6580 Wi-Fi network. Indicates a data connection is made
2 USB* 3 RESET 4 CABLE 5
For Windows computers only -
User Guide - Page 13
... the Ethernet cord from the modem to avoid damage.
3. Installing the Modem •
Motorola SURFboard • User Guide
5 Plug the power cord into an electrical wall outlet.
5. ... Pairing Button on the modem and on the modem.
4.
B
3
Installing the Modem
Connecting the SBG6580
This product is connected to a cable outlet.
2. Connect the other devices. Repeat steps 5 and...
User Guide - Page 17
...change the modem's default passwords BEFORE connecting to the Internet •
Motorola SURFboard • User Guide
9 Type in the Current Username Password field. 9. Retype your network from the modem. Before resetting the modem, create a backup copy of your new password. 8.... password in the IP address for the modem 192.168.0.1. 3. Select Yes under Restore Factory Defaults. 2.
User Guide - Page 20
...resetting the modem to your backup file. 3. Click Save. 5.
Click Backup. 3. Click Save.
Restoring Your Modem Configuration Using a Backup Copy
1. Status and Basic Settings •
Motorola SURFboard • User Guide
12
Click OK when prompted. 4. Browse to the factory...
Use the Status and Basic pages of the SBG6580 to observe how your network and modem are Connected to your network...
User Guide - Page 22
... Automatic Security Configuration (WPS or SES). 6. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
14 Log on to your wireless network in the Network ...
WPA2-PSK Wi-Fi Protected Access version 2 with Pre-Shared Key
Notes:
• Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key. Click Apply.
Click Primary Network. 4. Enable the ...
User Guide - Page 24
... WPS Add Client options and then press the Add button.
Select Push-Button from the SBG6580 GUI
1. Push the WPS button on the Client GUI (device), and then connect using the
PIN. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
16 After logging in to the modem interface, use one of...
User Guide - Page 27
... reset the SBG6580 to its original factory settings if the gateway is...SBG6580 and the computer.
• If a device is TKIP.
Call your system described in "Cannot send or receive data."
B
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your wireless clients support AES, change the WPA
Encryption to AES.
51BTroubleshooting •
Motorola SURFboard...
User Guide - Page 28
... OPERATION:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost
51BTroubleshooting •
Motorola SURFboard •...
User Guide - Page 32
... to another person, but not limited to, modifying the Software to make it operate on -line" or electronic documentation. B
C
Software License & Warranty
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Motorola, Inc. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT. The Software includes associated...
User Guide - Page 34
...'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. B
Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility ("Motorola")
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free...
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