Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by verykin on November 7th, 2013
Is Motorola Sb6121 Compatible With Time Warner Cable
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19
SB6121 Cable Modem • Installation Guide
iii
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Installation Guide - Page 4
... not be walked on or pinched by items placed upon or against them properly.
• Different types of cord sets may result in the area. SB6121 Cable Modem • Installation Guide
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i Safety and Regulatory Information
IMPORTANT SAFETY INSTRUCTIONS
Read This Before You Begin
When using your equipment, basic safety precautions...
Installation Guide - Page 5
... the dealer or an experienced radio/TV technician for assistance. Please visit www.motorola.com/recycle for your local authorities for information about practices established for instructions on...8226; Upon completion of the FCC Rules. Some countries or regions, such as practical. SB6121 Cable Modem • Installation Guide
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• Do not cover the device or...
Installation Guide - Page 6
... only. This equipment should be at the factory to co-channel mobile satellite systems, use of 5250-5350 MHz and 5650-5850 MHz frequency bands. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person's body...
Installation Guide - Page 7
... Category 5 or higher, cable for connecting the SB6121
Contact Information
For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website:
http://broadband.motorola.com/consumers/support
3
System Requirements
The SB6121 is compatible with the modem. In the Box
Before installing the SB6121 cable modem, make sure the following...
Installation Guide - Page 9
... Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document icon does not flash
ON Green: Power is properly connected
Scanning for a downstream (receive) channel connection
Scanning for...
Installation Guide - Page 10
Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document The LINK icon turns blue when... Ethernet (100Base-T) port
Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option that is not provided by...
Installation Guide - Page 11
... • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121 rear panel contains the following cabling port and connectors...
Installation Guide - Page 12
.... 5. Connect the other end of the power cord into the Power port on your computer. 6. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Hand-tighten the connectors to the Ethernet port on the modem. 4. Plug the other end of the building. Connect the other end of the...
Installation Guide - Page 13
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Note: If possible, mount the modem to mount the cable modem.
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Using the Energy Conservation Switch
The Energy Conservation switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used...
Installation Guide - Page 14
Re-plug the power cord into the +12VDC Power connector on the following page.
After mounting the cable modem, reconnect the coaxial and Ethernet cable. 4. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
8
Uncontrolled Document Select an appropriate depth and diameter to drill the holes to the wall. Note: The hole...
Installation Guide - Page 15
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Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Installation Guide - Page 16
...configuration, go to the Internet • Checking for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Select Internet Protocol Version 4 or...Properties to the Internet. 1. For more information, see the Motorola website, you may need to configure your cable modem to display the Network and Sharing Center
window. 4. Click ...
Installation Guide - Page 24
...export laws. B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. Home & Networks Mobility Solutions Business ("Motorola") 101 Tournament Drive Horsham, PA 19044
Software License...compatible hardware. (4) Remove, alter or cause not to be subject to make it operate on -line" or electronic documentation.
If you transfer the Software, you must at the same time...
Installation Guide - Page 25
... bugs. The contractor/manufacturer is my limited warranty?
Motorola retains all times remain with the Software.
MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY ...laws and international treaty provisions. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business,...
Installation Guide - Page 26
..., ALTERED, AND/OR DAMAGED. IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. Motorola's warranty is governed by you or another person and whether based in connection with this Limited Warranty last? Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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How...
Quick Reference Guide - Page 2
... cordless phones. Connect an active coax cable. Rear Panel Connections
1. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the modem.
An RJ-45 Ethernet port to connect the modem to the power adapter
Technical Operations...
Quick Reference Guide - Page 3
... (100Base-T) port
Blue: High-speed Gigabit Ethernet connection to the PC 6 Power Powers on and off the cable modem During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected
2 RECEIVE Receive channel not Scanning for a receive...
Quick Reference Guide - Page 4
...configuration file. Unplug the cable modem from power and wait approximately 1 minute.
3. LEDs and Error conditions
Light
RECIEVE
SEND
ONLINE POWER
Turns off during Startup:
The downstream (RECEIVE) channel cannot be acquired. Power On Self Test (POST). Scanning downstream frequencies. F. Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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