Question posted by cande74888 on August 16th, 2011
Customer ?service
Why can't I get to customer service? Each time i'm told that the transfer was unsuccessful and then I'm cut off before I can do anything else.
Current Answers
Answer #1: Posted by eatshitanddiefb on June 30th, 2012 6:35 AM
eatshitanddiefb
Member since:
June 30th, 2012 Points: 0
Member since:
June 30th, 2012 Points: 0
For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.
Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm
Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm
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