Why Doesn't My Majic Jack Connect And Say I Should Connect To The Usb When It Is

It keeps leading me to the majic jack website which advertises majic jack plus

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Answer #1: Posted by Odin on December 28th, 2011 5:59 PM

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Odin

Member since:
April 10th, 2010

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With computer:

Plug the magicJack into a free USB port, and then plug your phone line into the magicJack. The magicJack comes with a 6-inch USB extension cable in case it interferes with other devices plugged into your USB ports.

This information is from this independent review, which I recommend.

Without computer:

The magicJack PLUS device plugs into the AC adapter, which plugs into the AC outlet. On the left of the unit you have a socket for the phone cable and one for the LAN cable. Or you could run the LAN cable from your router or switch.

This information is from this independent review, which you may wish to consult for more details and pictures.

* * * *

Your device may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not secured in the USB port,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

If the device is not defective, simple actions may resolve the problem, as outlined here. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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