Question posted by chelleb on February 13th, 2014
Call Disconnects
phone call disconnects without warning does not allow me to redial, no dial tone. No interruption of internet service when this happens. Sometimes i get "all circuits busy" other times just dead air. I have only had MJ service for 2.5 weeks and this has happened at least 5-6 times.
Current Answers
Answer #1: Posted by Odin on February 13th, 2014 5:30 PM
Your magicJack may not work properly, or at all [partial list]:
- if your magicJack is not running,
- if it's not properly secured,
- if the phone cord is not secured or is broken,
- if you're not connected to the Internet at a sufficiently high speed,
- if without a powered USB hub several phones are used to generate power from a USB port,
- or if your magicJack device is defective.
You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.
If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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Self-Service Support
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Self-Service Support
...14, 2010 Do I need to change your number. We currently offer a wide selection of Internet service does magicJack require? Want to your magicJack number Once you select a number, please select any ... for my new magicJack line? Will magicJack work with a two line phone? Can I dial International Calls? To change my magicjack area code number if I block telemarketer calls on my... -
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