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Lexmark X8350 Support Question

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Question posted by ojreak on December 5th, 2011

Incoming Intermitent Fax Quality

After 12 hour sleep, the first fax received is blurry. 2nd receipt OK

Current Answers

Answer #1: Posted by LexmarkListens on December 6th, 2011 7:52 AM
This answer was accepted by the poster of the original question.
LexmarkListens

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Please try to verify the if the senders original document is of good quality. If so, please do a cleaning on the cartridge.

 

Step Action  1 Turn the printer/All-In-One off and unplug the power cable from the outlet.
 2 Open the printer/All-In-One lid so that the cartridge carrier can be accessed.
 3 Remove the print cartridges. (For information on cleaning the cartridge contacts, click here.) 
 4 Using a dry, clean cloth wipe the carrier contacts gently from top to bottom.
 5 Repeat Step 4 for the other cartridge slot (if applicable).
 6 Reinsert the cartridges, slide the cartridge carrier to its original position, and close the printer/All-In-One lid.
 7 Plug the printer/All-In-One back into the power outlet and turn it back on.

If you need further assistance please send us an email and put the URL(http://www.helpowl.com/q/Lexmark/Troubleshooting/incoming-intermitent-fax-quality/118003) as the subject or you may contact Lexmark Technical Support.


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Answer #2: Posted by BusterDoogen on December 5th, 2011 12:20 PM
BusterDoogen

Member since:
October 30th, 2011

Points: 28,565,397
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Since some faxes are good then your problem is the sender using lower dpi to send, therefor you get poor copy.

Related Lexmark X8350 Manual Pages

User's Guide for Windows - Page 7

... Caller ID...86 Blocking junk faxes...86 Customizing settings using the Fax Setup Utility 87 Printing fax activity reports 88 Blocking unwanted changes to fax settings 89 Networking the printer 90... the Productivity Suite 97 Wiping the print cartridge nozzles and contacts 98 Improving print quality...98 Preserving the print cartridges 99 Cleaning the scanner glass 99 Ordering supplies...100 ...
User's Guide for Windows - Page 8

... to an application 110 Cannot scan to a computer over a network 110 Fax troubleshooting...110 Cannot send or receive a fax...110 Can send but not receive faxes 112 Can receive but not send faxes 113 Printer receives a blank fax...114 Received fax has poor print quality 114 Error message: Fax error...115 Error message: Fax mode unsupported 115 Network troubleshooting 116 The printer to be...
User's Guide for Windows - Page 15

... as a normal telephone line. • Send and receive faxes without using a computer. 1 Make sure you have a telephone cord and a telephone wall jack. 2 Connect one end of the printer. Setup steps may vary depending on page 16 • The printer • A telephone Receive both incoming voice messages "Connecting to a computer with the printer. machine" on...
User's Guide for Windows - Page 17

... EXT Note: For more information on your country. LINE EXT LINE EXT 17 Setup steps may vary depending on connecting the printer to receive both incoming voice messages and faxes. 1 Make sure you have the following: • A telephone • An answering machine • Three telephone cords • A telephone wall jack 2 Connect one telephone...
User's Guide for Windows - Page 23

You can preview photos stored on . 4 Fax Mode Access the fax menus and send faxes. Use the 5 LINE port LINE Using the control panel ...additional devices to the LINE port, and do not connect a DSL (digital subscriber line), ISDN (integrated services digital network), or cable modem to send and receive faxes. The printer must be connected to this telephone line to receive incoming fax calls...
User's Guide for Windows - Page 24

... to be dialed to wait for an outside line or get through an automated answering system. Access any of rings before the machine will answer incoming calls, see "Receiving a fax automatically" on the display, or save settings. Enter a pause only when you have already begun entering the number. Press...
User's Guide for Windows - Page 28

... menu, or enter the available submenus. Using the Fax menu To access and navigate the Fax menu: 1 From the control panel, press Fax Mode. 2 Press . 3 Press or repeatedly until the menu option you want to send a fax. Send a fax to select this Quality Scan Area Preview Scan Maintenance Device Defaults To Specify a scan resolution. Customize printer settings...
User's Guide for Windows - Page 29

... display to send a fax. Specify fax printing options. Use this Delay Sending Fax On Hook Dial Quality Brightness History and Reports Ringing and Answering Fax Printing Dialing and Sending Junk Fax Blocking Maintenance Device Defaults Block Host Settings Print Fax Settings List To Enter a specific time to fax settings. Block unwanted changes to send a fax. Block faxes from the numbers you...
User's Guide for Windows - Page 35

...• Select what type of these topics: • Maintain or fix quality problems • Troubleshoot problems • Device status and ink levels • More printing ideas and how to's •... link The Maintain/Troubleshoot link provides you with direct links to the Solution Center and the Fax Setup Utility. 1 Click Start Œ Programs or All Programs Œ Lexmark 8300 Series...
User's Guide for Windows - Page 36

...; Enlarge or reduce an image. • Print an image as a multiple-page poster. • Fax an image or document. • E-mail an image or document. • Edit text found in standard... this section Preview Open With Photo Prints You can : • Select the quantity and color of copies. • Select a quality setting for copies. • Select a blank paper size. • Select the size ...
User's Guide for Windows - Page 78

... and then fax it to complete the task. All incoming faxes will automatically receive faxes, see "...faxes sent using the soft-copy fax feature appear in the program that launches. Faxing a document using the fax modem in the printer: 1 With a document open, click File ΠPrint. 2 From the Printer list, select the fax driver for your printer. 3 Click OK. 4 To send a soft-copy fax...
User's Guide for Windows - Page 79

... answering machine connected to the printer, set the answering machine to answer calls after three rings, set the printer to answer incoming calls before receiving a fax automatically 1 From the control panel, press Fax Mode. 2 Press . 3 Press or repeatedly until Pick-Up On: is highlighted. 6 Press or to an answering machine" on page 17. When...
User's Guide for Windows - Page 80

.... c Press . Setting up Speed Dial using the control panel 1 From the control panel, press Fax Mode. 2 Press or repeatedly until Add from Phone Book is highlighted. 3 Press . 4 Press ..., or 3 for 24-hour mode. To enter a name using the keypad, and then press . When the number of rings you want to set is detected, the printer automatically receives the incoming fax. 5 Press or repeatedly ...
User's Guide for Windows - Page 88

...fax number. • Select a maximum send speed and print quality for outgoing faxes. • Choose whether to scan the entire document before dialing the number. • Select when to print a fax usage report. • Select when to print a fax...change the settings as needed. 4 Click each page you receive. • Automatically reduce an incoming fax to fit to the paper size loaded, or print ...
User's Guide for Windows - Page 96

... panel display will prompt you : • Have installed a new cartridge • Want to improve print quality Aligning print cartridges using the Productivity Suite 1 Load plain paper. 2 From the desktop, double-click the ... Note: The scanner unit must be closed to start a new scan, print, copy, or fax job. Aligning the print cartridges using the control panel 1 Load plain paper. 2 From the ...
User's Guide for Windows - Page 107

...Removing and reinstalling the software" on page 102. or Click Start Œ Settings Œ Printers and Faxes (or Printers). 2 Double-click the name of the previous options fixes the problem, uninstall the printer...software, and reinstall it. Scanner unit does not close " on page 107 • "Poor copy quality" on page 108 • "Partial document or photo copies" on page 108 Copier does not ...
User's Guide for Windows - Page 110

... a computer that came with a fax modem. - Fax troubleshooting • "Cannot send or receive a fax" on page 110 • "Can send but not receive faxes" on page 112 • "Can receive but not send faxes" on page 113 • "Printer receives a blank fax" on page 114 • "Received fax has poor print quality" on page 114 • "Error message: Fax error" on page 115 •...
User's Guide for Windows - Page 114

... the following: Touch Tone, Pulse, or Behind a PBX. to select a higher fax quality. 5 Press . 6 Press . 114 Printer receives a blank fax Ask the sender to verify the original document was loaded correctly. Received fax has poor print quality Ask that the sender: • Check that the quality of the original document is selected. 4 Press or repeatedly to select one...
User's Guide for Windows - Page 115

... stopped communicating. Error message: Fax mode unsupported The receiving fax machine does not support the type of the telephone line connection. Decrease the transmission speed. 1 Press Fax Mode. 2 Press . 3... appears. 11 Press . 12 Press . If it will take your fax to send. Error message: Fax error The fax machines have been a problem with the quality of fax you attempted to print....
User's Guide for Windows - Page 132

...Images tab 36 Scanning and Copying tab 35 using 34 answering machine receiving a fax with 79 assigning IP address 92 Attach to E-mail button 34...Start Black 25 Start Color 25 Up arrow 24 buttons, Productivity Suite Attach to E-mail 34 Copy 34 Fax 34 Maintain/Troubleshoot 34...respond 107 partial document or photo copies 108 poor copy quality 108 scanner unit does not close 107 copying borderless photos...

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