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Lexmark Genesis S815 Support Question

Lexmark Genesis S815 Support Question

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Question posted by joewashburn on February 10th, 2013

Black And Gray Boxes On Prints

I downloaded the new Firware I did the deep clean(it improved matters a little bit) I still have boxes printing on all of my prints

Current Answers

Answer #1: Posted by LexmarkListens on February 11th, 2013 7:54 AM
LexmarkListens

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It sounds like a problem with the printhead. Please contact our technical support team so they can do some diagnostics.


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Related Lexmark Genesis S815 Manual Pages

User Manual - Page 8

... recommended for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is also available on the installation software CD. These modes can be used to www.lexmark.com/recycle. To return an ink cartridge, go to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. For updates, check...
User Manual - Page 13

... 100XL 100XLA 1 Licensed for a single use only genuine Lexmark ink cartridges. After use, return this cartridge to Lexmark for superior print quality, and our inks are designed to work with your printer and help extend the life of standard ink cartridges and high yield ink cartridges, depending on your product. We recommend...
User Manual - Page 15

...new ink cartridges immediately after removing the protective cap to avoid exposing the ink to install the black ... • Availability may vary by country or region. • For best results when printing photos or other supplies To order supplies or to www.lexmark.com. Item USB cable ...hands to air. 6 Close the printer. If your ink cartridge comes with a twist cap, then twist and ...
User Manual - Page 23

.... • Scan documents to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports. Using the printer software 23 Manage, edit, transfer, and print photos and documents. • Print black or text-only Web pages to install this program from Windows. Notes: • This program is...
User Manual - Page 36

... first, choose Automatic or Reverse. 8 Click Print. Printing 36 3 Navigate to: Print Setup tab > Copies area 4 Select a page order: • To print the first page first, clear the Print Last Page First check box. • To print the last page first, select the Print Last Page First check box. 5 Click OK to close any printer software dialogs. 7 Click OK or...
User Manual - Page 39

... then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. Portrait Landscape 10 Click Print. Setting the duplex printing dry time Using the control panel 1 From the home screen, navigate to extend the dry time for your prints. Printing 39 9 From the Two-Sided pop-up menu, choose...
User Manual - Page 47

... photo automatically. If necessary, touch Accept each time you make a selection. Printing photos from a memory device using the printer control panel 1 Load photo paper. 2 Insert a memory card or flash ..., displaying, or storing. Color Effects Select whether to print a photo in black and white, sepia, antique brown, or antique gray. 7 When you are finished editing the photo, touch...
User Manual - Page 50

..., the printer is selected on the Printer list. • Your printer is connected. Printing 50 Before sending a print job, make sure: • LexPrint is installed on the computer where the printer is in the print queue. 1 From the LexPrint home screen, tap , and then select a photo album. 2 Tap the photo you can download the application from your printer, then...
User Manual - Page 51

... need to change to a different print mode to : Printing Preferences > Quick Print > OK Printing 51 Changing the default printing mode For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printers folder opens. 4 Right-click the printer, and then select Set as...
User Manual - Page 52

.... 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. For Macintosh users 1 With a document open, choose File > Print. 2 From the printer pop-up menu, choose your printer. 3 From the print options pop-up menu, choose Quality & Media. 4 From the Print Quality pop-up menu, choose Quick Print. 5 From the Presets pop-up...
User Manual - Page 53

... Resume or Restart. • If you want to : System Preferences > Print & Fax > select your printer 2 Click Open Print Queue or Set Up Printers. Printing 53 Resuming print jobs For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. For Macintosh users 1 Click...
User Manual - Page 91

...Print. 2 From the Printer pop-up to 30 recipients. • Touch More Options to set a color or black-and-white fax, adjust the quality of the fax, set the printer to receive faxes manually (Auto Answer Off), then make sure that the printer...then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Fax tab > Send a fax 4 Click Send a new fax. The ...
User Manual - Page 126

...sometimes due to clogged printhead nozzles. If print quality has not improved, then clean the printhead nozzles. Using the printer control panel From the home screen, navigate to: > More Options > Clean Printhead or Deep Clean Printhead A cleaning page prints. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try the...
User Manual - Page 127

CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, making sure to remove fingerprints and smudges on a document is dry before beginning a new print job. Maintaining the printer 127 Cleaning the scanner glass 1 Dampen a clean, lint-free cloth with water. Warning-Potential Damage: Do not use household cleaners or detergents...
User Manual - Page 134

... properly seated, and then try installing the cartridges again. 2 Load plain paper. 3 From the home screen, navigate to: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to have connected to wake up the printer. The USB port is finished. 3 Firmly plug the rectangular end of the USB cable into the USB port of Power...
User Manual - Page 141

... COMPUTER If your computer is connected to the printer through a USB cable, then try one minute for the printer and computer to reestablish the connection. REFRESH YOUR NETWORK CONNECTIONS 1 If your computer. MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do...
User Manual - Page 190

...black and white scanning 67 blocking faxes 98 broadcast fax, sending immediately 90 buttons printer...cleaning exterior of the printer 126 cleaning printhead nozzles 126 cleaning the printer control panel 127 Club Internet 102 collating copies 58 Communication not available message 167 computer slows down when printing... setting up 69, 70 Continue button grayed out 158 Continue button not working 158...
Quick Reference Guide - Page 8

.... • Select the lowest Power Saver timeout. These modes can print up to improve the quality of the paper. Before replacing and recycling your printer 8 Conserving energy • Activate Eco-Mode. On select printer models, this feature sets the printer to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. Use the preview features found in a minimum...
Quick Reference Guide - Page 47

... to improve print quality, then print your printer performs an automatic maintenance cycle every week if it is turned off. Aligning the printhead If the characters or lines on the computer screen. If print quality has not improved, then clean the printhead nozzles. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses...
Quick Reference Guide - Page 79

... may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen, navigate to: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to wake up the printer. If the printer will not come out of Power Saver mode, then reset the power: 1 Unplug the power cord from the wall outlet, and...

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