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Lenovo G50-80 Laptop Support Question

Lenovo G50-80 Laptop Support Question

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Question posted by chopin on September 5th, 2016

I Have Learned From My Wife That Lenovo Has Been Charging Me $20 Per Month

It may have originally been for the purpose of technical assistance, (I don't recall) but that was years ago and I certainly would not have approved the charges over this long period of time. I would want the charges to be ended immediately.

Current Answers

Answer #1: Posted by Odin on September 5th, 2016 9:31 AM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

Points: 41,236,690
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Sorry for your problems. See the contact information here--https://www.contacthelp.com/lenovo/customer-service. If necessary,escalate corporate: see the corporate contact information here--http://www.corporateofficeowl.com/lenovo/Corporate%20Office. A further option is to file a consumer complaint at http://www.ncdoj.gov/complaint.aspx.


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 2

First Edition (Apr. 2014) © Copyright Lenovo 2014. GS-35F-05925. © 2014 Lenovo The illustrations used in this information and the product it supports, be sure to read the...General Services Administration "GSA" contract, use, reproduction, or disclosure is subject to the following models: Lenovo G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75. Notes: • Before using this manual are for...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 3

...compliant FRUs 18 General checkout 19 What to do first 20 Power system checkout 21 Checking the AC adapter 21 Checking operational charging 21 Checking the battery pack 22 Related service information 23 ... down.......25 Putting your computer to sleep 25 Shutting down the computer 25 Lenovo G50-30/G50-45/G50-70/ G50-70m/Z50-70/Z50-75 26 Specifications 26 Status indicators 29 Hotkeys 30 ...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 4

... manual is divided into the following Lenovo product: Lenovo G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75 Use this manual to troubleshoot problems effectively. iv Use this manual to troubleshoot problems. The manual is intended only for trained servicers who are familiar with Lenovo products. Before servicing a Lenovo product, make sure to read all...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 5

Safety information Safety information This chapter presents the following safety information that you need to get familiar with before you service a Lenovo G50-30/G50-45/G50-70/G50-70m/ Z50-70/Z50-75 computer: • "General safety" on page 2 • "Electrical safety" on page 3 • "Safety inspection guide" on page 5 • "Handling devices ...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 10

...charge even when you use of the electrical outlet can use an ESD common ground or reference point. The mat is a difference in protective packages until they exceed the requirements noted here. 2. G50-30/G50-45/G50-70/G50...guard against your skin to provide protection that are all at the same charge. ESD damage can occur when there is especially useful when handling ESD-...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 18

... is installed, note the following: CAUTION Use of controls or adjustments or performance of Lenovo computer are no serviceable parts inside those specified herein might result in the U.S. O ...de los aquí especificados puede provocar la exposición a radiaciones peligrosas. G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75 Hardware Maintenance Manual Laser compliance statement Some models of...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 20

... and BIOS, follow the steps below: 1. Enter the serial number or select a product or use Lenovo smart downloading. 3. Select the BIOS/Driver/Applications and download. 4. "Strategy for replacing FRUs" on page...board is loaded to http://support.lenovo.com. 2. Follow the directions on the customer support site: http://support.lenovo.com. G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75 Hardware ...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 22

RoHS requirements must also be RoHS compliant. The following statement pertains to support Lenovo's requirements and schedule in the EU. Products marketed before June 2006 Products marketed after June 2006 Current or original part Replacement FRU Current or original part Replacement FRU Non-RoHS Can be Non-RoHS Non-RoHS Non-RoHS Can be...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 24

...on laptop products The following symptoms might...period, the customer may have been subjected to excessive force, or dropped. 20... Machine type, model number, and serial number 8. The following information in which the failing FRU was subjected to stress beyond normal use of an optical drive • Diskette drive damage caused by pressure on which the machine failed 4. G50-30/G50-45/G50-70/G50...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 25

... • Replace the system board. • If the problem persists, go to "Lenovo G50-30/G50-45/G50-70/G50-70m/ Z50-70/Z50-75" on the computer. 5. Unplug the AC adapter cable...1   2 Note: Output voltage for correct continuity and installation. • If the computer does not charge during operation, use a discharged battery pack or a battery pack that power is used. • If the...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 26

... not start until the Power Meter shows that less than 95% of battery power remaining is displayed. G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75 Hardware Maintenance Manual Perform operational charging. If it is still off, replace the battery pack. To check your battery, move your cursor to the next section...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 27

...your first boot up to back up files of the system, the hard disk in a Lenovo computer includes a hidden partition when it is not recoverable. Please follow the prompt to insert...8226; "Restoring the factory contents by using OneKey Recovery Restore of factory default The Lenovo G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75 computers come with pre-installed OneKey Recovery System. In order...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 28

... master HDP is entered. The computer does not start until the password is available, neither Lenovo nor Lenov authorized service technicians provide any services to reset either the user or the master ... the user + Master HDP - G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75 Hardware Maintenance Manual Passwords As many as three passwords may be needed for any Lenovo computer: the power-on by an...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 30

... of the Lenovo G50-30/G50-45/ G50-70/G50-70m/Z50-70/Z50-75: Table 1. G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75 Hardware Maintenance Manual Lenovo G50-30/G50-45/G50-70/G50-70m/Z50-..., you can do this as follows: Open the Control Panel, and then select System and Security → System. • G50-30: GPU: PCIe 2.0, 5GT/s WLAN: PCIe 1.0, 2.5GT/s RAM: DDR3L, 1066MT/s,1333MT/s LCD: eDP 1.3, 2.7GT/s...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 32

G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75 Hardware Maintenance Manual Table 1. Specifications (continued) Feature Graphic memory chip Display ... audio jack • 1.5 W speakers × 2 • Array Microphone • 10/100/1,000 Mbps • Combined in combo card • 6 rows Lenovo Keyboard • Multi-touch type • HD (720p)/0.3 M • 4 cell, 2,200 mAh / 2,800 mAh •...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 33

... Discharging Discharging Charging Charging The battery has more than 80% charge. When the battery reaches 80% charge, the light will continue until the battery is powered off. The battery has less than 5% Discharging charge. 29 The computer is powered on. The battery has more than 20% charge. However, charging will stop blinking. Lenovo G50-30/G50-45/G50-70/G50-70m/Z50-70...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 35

... reuse when replacing FRUs. Screw notices Loose screws can cause a reliability problem. Lenovo G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75 FRU replacement notices This section presents notices related to ... nylon-coated screws that all screws firmly to removing and replacing parts. In the Lenovo computer, this section carefully before replacing any FRU. Tighten screws as follows: •...
Hardware Maintenance Manual - Lenovo G50-30, G50-45, G50-70, Z50-70, Z50-75 - Page 37

... to the unlocked position 2 to remove it on the outer edge 3. Gently raise the battery pack in the parts list for your computer. Lenovo G50-30/G50-45/G50-70/G50-70m/Z50-70/Z50-75 1010 Battery pack DANGER Only use the battery specified in the indicated direction 4 to eject the battery pack. Lift...
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...a manner that the potential for the following Lenovo products: • Lenovo G40-80Lenovo G50-80 The following wireless modules are supported on Lenovo G40-80/G50-80: • 3160NGW • BCM943142Y •...ordinateur Lenovo. Federal Communications Commission (FCC) I. Nevertheless, it has been approved for wireless use your Lenovo computer is closed, you use the Lenovo computer...
Lenovo Regulatory Notice (United States & Canada) - Lenovo G40-80, G50-80 - Page 3

...) Les modules Express mini-PCI commercialisées aux Etats-Unis et au Canada ne prennent pas en charge les canaux étendus (12ch, 13ch) et ne fonctionnent donc pas sur de tels canaux. 3... to the following two conditions: 1.This device may cause undesired operation of the device. limit in Lenovo computer, and having a maximum gain of the RF exposure requirement regarding IC RSS-102, Issue ...

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