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Kodak I1120 Support Question

Kodak I1120 Support Question

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Question posted by reederpj on March 4th, 2013

Scanner Won't Work Or Duplex In Twain

I just installed the software to use my i1120 scanner on a new computer (Windows 7).  I have it installed on another Windows 7 and have no problems using it with that one.   When I try to use it with a program(same one that is on my other computer) that requires a Twain scanner it won't scan at all.   I can scan outside the program, but even then cannot duplex.   I tried the Scan Validation tool and selected "Twain".  I get a message saying to shut the scanner and the PC down and turn the scanner back on then connect to the PC and turn it back on.  I've tried that repeatedly and it still does not work.       

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Related Kodak I1120 Manual Pages

User Guide - Page 2

...scanner; This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the limits for . Safety User precautions • Place the scanner on a sturdy, level work...the cord/cable. Environmental information • The Kodak ScanMate i1120 Scanner is encouraged to try to correct the interference by the party responsible for compliance ...
User Guide - Page 5

...Installation CD in a single pass at 20 pages per minute. Printed User's Guide, English - 1 Overview Contents Supporting documentation 1-1 What's in the box 1-1 Scanner components 1-2 The Kodak ScanMate i1120 Scanner is a desktop, duplex color scanner that scans two sides of a document in PDF format. Installation CD (includes: Kodak Smart Touch functionality, Kodak drivers and software...
User Guide - Page 6

... or flashes indicating scanner status. • Steady green: ready to scan • Flashing green: preparing to 50 documents in the Function window. allows you to...Installation CD. NOTE: The Start button, Scroll button and Function window are used with Smart Touch functionality. 1-2 A-61602 February 2009 collects the scanned documents. unfold this extension when scanning documents...
User Guide - Page 7

Power port - connects the scanner to the scanner. turns the scanner on and off. A-61602 February 2009 1-3 connects the power cord to the PC. Calibration guide Pre-separation pad Rollers Calibration guide - provides smooth document feeding and separation of various sizes, thicknesses and textures of documents. USB port - Back view Inside view Power switch Power port...
User Guide - Page 8

... steps in the CD-ROM drive. The installation program starts automatically. 2. Follow these steps in the order they are already installed is shared with your scanner. Double-click the icon indicating your CD-ROM drive, then double-click on your scanner. Insert the Kodak ScanMate i1120 Scanner Installation CD in the Installation Guide, skip this application are provided to...
User Guide - Page 9

... have read and agreed with the terms of the Software License Agreement. The installation will start and several progress screens will be displayed. 5. Press the release button to open the scanner cover. 2. Click Next when the Welcome screen is complete. 6. Click Finish when the installation is displayed. 4. Attaching the input tray 3. Attach the two...
User Guide - Page 12

...to the illustration below for making proper connections. NOTE: If you installed a USB card, use one of those ports, or use your scanner. 2. A-61602 February 2009 2-5 Select the appropriate AC power cord ...located within 1.52 metres (5 feet) of the scanner and is securely attached to the proper USB port on your PC manufacturer's documentation for your region from the power supply into the ...
User Guide - Page 14

Adjust the side guides (by sliding them in or out) to accommodate the size of documents you are scanning. 3. A-61602 February 2009 3-1 Be sure the scanner is on and ready to scan 1. If you are scanning documents longer than 8.5 x 11 inches (A4), open the extender on the input and output trays. 3 Scanning Contents Getting...
User Guide - Page 15

... and paper clips on the paper must be dry before scanning. Standard paper size documents feed easily through the scanner. All inks and correction fluids on documents may damage the scanner and documents. 3. This allows the feeder to scan 1. Place the documents you want to scan in the input tray. Remove all staples and paper clips...
User Guide - Page 16

...shortcuts to create your scanner. Kodak provides Smart Touch functionality which allows you can easily browse and locate information fast. this software to quickly and ...installed when you can quickly find, use it. PaperPort provides a unique visual desktop that you to scan your documents so you installed the Kodak Driver Software. use . Selecting your electronic documents...
User Guide - Page 18

... procedures 4-4 Replacing the pre-separation pad 4-4 Replacing the feed roller assembly 4-6 Supplies and consumables 4-8 Cleaning procedures Your scanner needs to clean your scanner. Use adequate ventilation. A-61602 February 2009 4-1 If your documents do not feed easily, if several documents feed at the end of this chapter provides a listing of the supplies required to open the...
User Guide - Page 25

... solving 5-1 LED error codes 5-3 Contacting Service 5-3 Problem solving Occasionally you do add documents, your images may not function properly. For more information. • the scanner is clean. • the pre-separation pad is powered up to scan" in the feeder after installing the software. • document(s) is scanned. If you may encounter a situation with...
User Guide - Page 26

...accommodate the size documents you are not cropped correctly Roller marks appear on the Installation CD. To ...Windows Vista 5-2 A-61602 February 2009 For more information on Contrast and Fixed Processing, see the Image Processing Guide on the document after Standby or Hibernate Upgrade to Service Pack 1 or higher. Scanner is running slow • Your PC may appear washed out. Problem...
User Guide - Page 27

.... • Software application you are using. Restart the scanning application and try again. If the problem persists, contact Kodak Service. Open the scanner cover and remove any paper in the Function window. Code E 1 E 2 E 3 E 4 E 5 E 6 E 7 E 8 E 9 E 0 E 1 5 Problem Scanner failure Internal test Light check failure Command failure Document jam Internal test Scanner cover open...
User Guide - Page 28

... software) Acceptable Paper Weight 7.3 to 12.7 kg (16 to 85% Environmental Factors Energy Star qualified scanners Power Consumption Standby: Appendix A Specifications This appendix provides scanner specifications and system requirements. Scanner Weight 2.6 kg / 5.72 lbs. Host Connection USB 2.0 Operating Temperature 10°C to 35°C Humidity 10 to 28 lbs.) Maximum document...
User Guide - Page 29

...Kodak ScanMate i1120 Scanner. • Recommended processor and memory: - Microsoft Windows XP SP2 (32-bit) - For longer documents/higher resolutions: 3.2 GHz Intel Pentium IV processor with 3 GB of RAM - Microsoft Windows Vista (32-bit and 64-bit); Microsoft Windows XP x64 Edition - Microsoft Windows 2000 Professional SP4 Included Drivers: • Windows operating systems: TWAIN, WIA...
User Guide - Page 30

... other supplemental exclusions published from the user's installation, system integration, programming, re-installation of user operating systems or applications software, systems engineering, relocation, reconstruction of data, or removal of a Kodak Scanner. A Kodak Scanner found to provide proper supervision or maintenance, including use of purchase. Purchasers may determine the applicable...
User Guide - Page 31

...commitments. adapters, cables, software, manuals, etc.). ...The purchaser must install the shipping restraint before the Kodak Scanner is shipped. All...Scanner. Before placing the call, the eligible purchaser should additional technical support be very expensive, not just...programs that may use one of the service methods listed below, depending upon product type, in resolving the problem...
User Guide - Page 32

... use and...documentation, etc.) that the status of 8 a.m. The Kodak Scanner will be sure to remove all options and accessories (which include power cord, documentation, etc.) not covered by Kodak within 2 business days after the Response Center verifies a hardware problem...Program and the Depot Service are required, they originally purchased the Kodak Scanner... restraint installed before...
User Guide - Page 33

Monday-Friday; (800) 822-1414 (excluding Kodak holidays) • For Technical Documentation and FAQ's available 24 hours a day: www.Kodak.com/go /docimaging • For U.S. to 5 p.m. Service, Repair and Technical Assistance by Telephone: 5 a.m. Contacting Kodak • For Information on Kodak Scanners: www.Kodak.com/go /disupport B-4 A-61602 February 2009

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