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Jabra PRO 925 Support Question

Jabra PRO 925 Support Question

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Question posted by jhughes1963 on September 9th, 2016

Multi Function Button Does Not Work

No ring is heard on headset for incoming call and multifuction button turns power off on headset when trying to answer call. Try connecting with headset port and without headset port instructions, same result. Is there another setup step i am missing?

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Related Jabra PRO 925 Manual Pages

User Manual - Page 3

HOW TO WEAR 10 5. HOW TO USE 17 7. HOW TO CONNECT 12 6. VOICE GUIDANCE 19 8. TECHNICAL SPECIFICATIONS........... 27 JABRA SOLEMATE MINI 3 CHARGE THE HEADSET 8 4. BASE LED INDICATORS 20 9. SUPPORT 26 12. ENGLISH 1. PRODUCT OVERVIEW 5 3. SOFTWARE 22 10.ADVANCED SETTINGS 23 11. WELCOME 4 2.
User Manual - Page 4

JABRA PRO 925 FEATURES ƒƒ Plug and play simplicity ƒƒ Wireless freedom - up to 100m/300ft from base ƒƒ 12 hours talk-time ƒƒ NFC technology - one touch pairing JABRA SOLEMATE MINI 4 WELCOME Thank you will enjoy it! We hope you for using the Jabra PRO 925. ENGLISH 1.
User Manual - Page 5

... 2. PRODUCT OVERVIEW 2.1 HEADSET Volume up button Mute button Volume down button 2.2 BASE Multi-function button NFC zone LED indicator Desk phone button Mobile device button Battery indicator Mute Audio link indicator indicator Handset port Headset port AUX port Clear dial tone switch Microphone volume controls USB port (firmware update only) Power adapter port JABRA SOLEMATE MINI 5
User Manual - Page 6

ENGLISH FOLDABLE BASE STAND The Jabra PRO 925 base stand can be folded into three positions: open, closed and standing. CLICK JABRA SOLEMATE MINI 6
User Manual - Page 7

... overview. Jabra GN1000 Electronic hookswitch adapter (actual product may vary from illustration) Neckband attachment Replacement headband attachment Replacement earhook, with earbuds Replacement ear cushions AC power cable Charging cable JABRA SOLEMATE MINI 7 ENGLISH 2.3 OPTIONAL ACCESSORIES The following Jabra PRO accessories are available separately.
User Manual - Page 8

JABRA SOLEMATE MINI 8 ENGLISH 3. It takes approx. 3 hours to a power supply. CHARGE THE HEADSET The headset will charge when docked in the base, and the base is connected to charge the headset.
User Manual - Page 10

NOTE: It is important to position the microphone close to the mouth for maximum noise cancellation. 4. HOW TO WEAR ENGLISH The Jabra PRO 925 headset can be worn in three different wearing-styles: ƒƒ Headband ƒƒ Earhook (optional accessory) ƒƒ Neckband (optional accessory) All wearing-styles can be worn on either the left or right ear. JABRA SOLEMATE MINI 10
User Manual - Page 12

ENGLISH 5. Dock the headset in the base. JABRA SOLEMATE MINI 12 Connect the telephone cable to a power supply. 2. Plug the supplied telephone cable into the port marked on the desk phone. HOW TO CONNECT 5.1 CONNECT TO DESK PHONE (WITH HEADSET PORT) 1. Connect the base to the headset port on the base. 3. The desk phone icon will light up when connected. 4.
User Manual - Page 13

... PHONE (WITHOUT HEADSET PORT) 1. Connect the base to the handset port on the desk phone. The desk phone icon will light up when connected. 6. Dock the headset in the base. Plug the supplied telephone cable into the port marked on the base. 4. Connect the handset cable to the port marked on the base. 5. Connect the telephone cable to a power supply. 2. JABRA...
User Manual - Page 14

Follow the voice-guided pairing instructions in the headset and the mobile device icon will light up. 4. Press the Mobile device button on the base. 3. Pairing mode will be announced in the headset to pair to a power supply. 2. Connect the base to your Bluetooth device. ENGLISH 5.3 CONNECT TO MOBILE DEVICE 1. JABRA SOLEMATE MINI 14
User Manual - Page 15

NFC zone JABRA SOLEMATE MINI 15 ENGLISH 5.4 CONNECT TO MOBILE DEVICE (NFC) NFC is enabled on the headset. Tap the NFC zone on the mobile device against the NFC zone on the mobile device. 2. Ensure NFC is a faster, simpler way to connect two Bluetooth devices. 1.
User Manual - Page 16

Follow the voice-guided pairing instructions in the headset to pair to a mobile device. 1. ENGLISH 5.5 CONNECT TO MOBILE DEVICE (WITHOUT BASE) It is turned off. 2. JABRA SOLEMATE MINI 16 Press and hold (5 seconds) the Multi-function button to turn the headset on and enter pairing mode. 3. Ensure the headset is possible to connect the headset directly to your mobile device.
User Manual - Page 17

... down button Multi-function button Desk phone button Mobile device button FUNCTION ACTION Headset on/off Answer/end call Tap the Multi-function button Reject call Double-tap the Multifunction button Initiate call (Desk phone) Tap the Multi-function button when not on a call Voice dial (mobile device) Press (1 sec) the Multifunction button when not on . Press (3 secs) to turn off...
User Manual - Page 18

... TO DO IT Tap the Multi-function button Press and hold (2 secs) the Multi-function button Press and hold (2 secs) the Multi-function button Double-tap the Multifunction button Tap the Desk phone button or Mobile device button on the base 6.1 MULTIPLE CALL HANDLING The headset can accept and handle multiple calls. CALL FUNCTION End current call and answer incoming call Switch between held call...
User Manual - Page 19

ENGLISH 7. VOICE GUIDANCE The headset plays a variety of voice announcements to Jabra PRO Power on Power off Low battery Mobile connected Mobile disconnected Desk phone connected Desk phone disconnected Mute on your mobile device and connect to indicate status and connection guidance. LISTEN WHAT YOU HEAR Go to the Bluetooth menu on Mute off JABRA SOLEMATE MINI 19
User Manual - Page 20

LED EVENT Incoming call On call status and events. ENGLISH 8. BASE LED INDICATORS The Jabra PRO 925 base has five LEDs to indicate battery, call Call on hold Attempting to connect Battery charging (slow flash) Full battery Low battery Very low battery (fast flash) JABRA SOLEMATE MINI 20
User Manual - Page 21

ENGLISH LED EVENT Sleep mode (slow flash) Unknown battery status Microphone muted Active audio link between headset and base Searching for headset JABRA SOLEMATE MINI 21
User Manual - Page 22

ENGLISH 9. Download the latest version - Download and install Jabra PC Suite. 3. Connect to your Jabra PRO 925. To update firmware: 1. jabra.com/pcsuite 9.2 UPDATE FIRMWARE Updating firmware improves performance or adds new functionality to a PC using a USB cable (not supplied). 2. Launch Jabra Firmware Updater, or check for Jabra devices. SOFTWARE 9.1 JABRA PC SUITE Jabra PC...
User Manual - Page 23

... SETTINGS Six advanced settings can be announced in the headset. To change a setting, use the volume buttons to cycle through the setting values, and tap the Multi-function button to cycle through the settings (see table below). When finished, simultaneously press and hold (5 secs) the volume buttons on undock ƒƒ Intellitone ƒƒ Wireless range...
User Manual - Page 27

TECHNICAL SPECIFICATIONS JABRA PRO 925 Weight: SPECIFICATION Headset: 28g Base: 176g Dimensions: Headset: H 131mm x W 50mm x 18mm Base: H 118mm x W 76mm x L 29mm Microphones: Noise reduction microphone Speakers: Wideband speaker Operating range: Up to 100m/300ft (class 1) Bluetooth version: 4.0 Paired devices: Up to 8 paired devices, Two active device connected at a time Supported ...

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