Someone Hacked Into My Account, Changed Password & Security Question Answer

I went to sign onto my hotmail account, but someone has hacked into my account and changed the password and security question answer. Is there a live person that I can talk to about fixing this problem?

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by DreadPirateRoberts on March 5th, 2011 5:53 AM

This answer was accepted by the poster of the original question.

DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403

1,110
points

There are two ways to reset the Hotmail password. The first involves proving your identity by providing the location information and answering the security question you set at the time of creating the Hotmail account. The second way is to have the password reset instructions sent to your alternate email; however, this works only when this information was supplied at the time of making the Hotmail account.

Additionally, If you cannot change password via conventional methods (ie - through security answer or alternate email address), it first needs to be verified. You can initiate the process of recovering your hotmail account here:
https://windowslivehelp.com/PasswordReset.aspx
When you get your account verified and change the password, it should be changed to at least 7 characters, contain upper and lower case letters, numbers, and a special character.

Hotmail Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Search Results
... email address is a problem sending to that we can go wrong in e-mail. 4. I know my password! You may need to another alternative. Depending on the domain name (hotmail.com or live .com and select the "Change" option next to change it ? If we are not automatically signing into your password is a security and privacy option that...
Search Results
... to Windows Live Messenger Sign In Failure Sign In and Sign Up 1 - 10 of my email addresses Windows Live Abigail H, Tuesday, August 10, 2010 10:22 PM forgot my password and security question on my other email ({removed email address}) need to createa new one of 1000 results Forgot my password and answer to secret question Latest post: Windows Live Andrei L, Wednesday...
Search Results
... 18, 2010 11:20 AM We are unable to sign in the Accounts and Passwords forum. Windows Live Celeste G, Friday, February 26, 2010 2:57 PM Locked out from hotmail - messages.aspx] Solution article [/url]. Ask A Question ... Surely other customers would like to be able to the Accounts and Passwords forum. ... You may see errors or a delay when...