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HP TopShot LaserJet Pro M275 Support Question

HP TopShot LaserJet Pro M275 Support Question

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Question posted by michaellemay on August 5th, 2013

Touch Pad Not Working

I'm witht he U.S. Fish & Wildlife Service and purchased on 6/13/12 and today the touch pad is not working.  Do you have any remedy to this type of problem?  You can print to it using a computer, but cannot make copies. Thanks for any assistance you may provide.

Current Answers

Answer #1: Posted by DreadPirateRoberts on August 7th, 2013 9:59 AM
This answer was accepted by the poster of the original question.
DreadPirateRoberts

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According to the guide there is nothing an end user can do to troubleshoot

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c02713452-6.pdf

Unfortunately it would be out of warranty. You can try a local PC tech, but most likely would need to purchase a new one or copy from the software on the computer.

All you have to do is scan, then print copies.

Related HP TopShot LaserJet Pro M275 Manual Pages

HP LaserJet, Color LaserJet and LaserJet MFP Products - Security warnings when browsing to JetDirect Print Servers - Page 2

...can establish the validity of the identity certificates presented by purchasing and installing an identity certificate from a well-known CA. HP Laserjet printers and MFPs, nevertheless, assure the best possible ... hundreds of thousands of devices is issued by the device itself, and thus cannot establish a chain of trust to a well-known CA.) If desired, an HP Laserjet can be configured to ...
HP LaserJet Pro 200 color MFP M275nw - Clear jams - Page 1

LASERJET PRO 200 COLOR MFP M275nw Clear jams Jam locations Jams can occur in these locations: 1 2 3 1 Output bin 2 Rear door 3 Input tray Loose toner might remain in the product after a few sheets have been printed. © 2011 Copyright Hewlett-Packard Development 1 Company, L.P. This problem typically resolves itself after a jam.
HP LaserJet Pro 200 color MFP M275nw - Clear jams - Page 2

NOTE: If the sheet tears, remove all fragments before continuing. Do not use sharp objects to the fully open position. Clear jams from the input tray. 2. Remove the paper from the input tray 1. With both hands, grasp the paper, and carefully pull it free from the product. LASERJET PRO 200 2 Raise the camera arm to remove fragments. 3.
HP LaserJet Pro 200 color MFP M275nw - Clear jams - Page 4

6. Raise the camera arm to protect the camera lens cover from the output bin 1. Clear jams from damage. NOTE: Lower the camera arm to the fully open position. Lower the camera arm. LASERJET PRO 200 4 Reinstall the capture stage. 7.
HP LaserJet Pro 200 color MFP M275nw - Copy on both sides (duplex) - Page 2

Remove the printed copy from the output bin, rotate the stack 180 degrees, and then load the page with the printed side down into Tray 1. Touch the Black or Color button to start copying. 5. LASERJET PRO 200 2 3. From the Home screen, touch the Copy button. 4.
HP LaserJet Pro 200 color MFP M275nw - Copy on both sides (duplex) - Page 4

When you are finished, lower the camera arm. 9. NOTE: Lower the camera arm to protect the camera lens cover from damage. Repeat these steps until the copy is complete. 10. LASERJET PRO 200 4
HP LaserJet Pro 200 color MFP M275nw - Load the input tray - Page 1

Load the paper in the input tray. 2. Adjust the guides until they are snug against the paper. © 2011 Copyright Hewlett-Packard Development 1 Company, L.P. LASERJET PRO 200 COLOR MFP M275nw Load the input tray 1.
HP LaserJet Pro 200 color MFP M275nw - Manually print on both sides (Windows) - Page 1

Click the Finishing tab. © 2011 Copyright Hewlett-Packard Development 1 Company, L.P. On the File menu in the software program, click Print. 3. LASERJET PRO 200 COLOR MFP M275nw Manually print on both sides (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 4.
HP LaserJet Pro 200 color MFP M275nw - Manually print on both sides (Windows) - Page 2

5. LASERJET PRO 200 2 At the computer, click the Continue button to print the first side of the job. Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it with the printed-side facing down in the input tray. 7. Select the Print on Both Sides (Manually) check box. Click the OK button to...
HP LaserJet Pro 200 color MFP M275nw - Replace the imaging drum - Page 1

...installation date displays on the supplies status page. Raise the camera arm to the print cartridges for the product. The HP Premium Protection Warranty applies only to the ... 2. Replacement imaging drums have a one-year limited warranty from the date of installation. LASERJET PRO 200 COLOR MFP M275nw Replace the imaging drum NOTE: The imaging drum installed in this product is covered ...
HP LaserJet Pro 200 color MFP M275nw - Replace the imaging drum - Page 2

3. Pull the input tray straight out to remove it aside. 4. Remove the capture stage and set it . Open the print-cartridge door. 5. LASERJET PRO 200 2
HP LaserJet Pro 200 color MFP M275nw - Replace the imaging drum - Page 4

... for recycling. 10. Cover it with a piece of paper. LASERJET PRO 200 4 Remove the protective shielding from the packaging. Remove the new imaging drum from the new imaging drum. CAUTION: Do not touch the green roller. Fingerprints on the imaging drum can cause print-quality problems. 11. CAUTION: To prevent damage, do not expose the...
HP LaserJet Pro 200 color MFP M275nw - Replace the imaging drum - Page 6

Reinstall the capture stage. 17. LASERJET PRO 200 6 Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. 16.
HP LaserJet Pro 200 color MFP M275nw - Replace the print cartridges - Page 1

LASERJET PRO 200 COLOR MFP M275nw Replace the print cartridges CAUTION: Do not remove print cartridges from their packages until you are ready to the fully open position. 2. Raise the camera arm to use them. 1. Remove the capture stage and set it aside. © 2011 Copyright Hewlett-Packard Development 1 Company, L.P.
HP LaserJet Pro 200 color MFP M275nw - Replace the print cartridges - Page 2

From the Home screen on the product control panel, touch the Supplies button. If the cartridge that you need to replace is in the opening . 4. LASERJET PRO 200 2 3. Open the print-cartridge door, and identify which print cartridge is not in the opening , close the print-cartridge door. 5.
HP LaserJet Pro 200 color MFP M275nw - Replace the print cartridges - Page 3

.... © 2011 Copyright Hewlett-Packard Development 3 Company, L.P. Touch the Cartridge Rotate button to move the print-cartridge carousel to . A message informs you of which print cartridge the carousel is in the correct position. Also, the imaging drum must be installed for the Cartridge Rotate button to work. 7. 6. Repeat this step until the Rotating message...
HP LaserJet Pro 200 color MFP M275nw - Replace the print cartridges - Page 4

... the used print cartridge in the print-cartridge box to the print cartridge, hold the print cartridge at each end. LASERJET PRO 200 4 CAUTION: To prevent damage to return for recycling. Fingerprints on the print cartridge. 10. 9. Remove the new print cartridge from the print cartridge. Place the tape in the bag and box for recycling. 13. Grasp the print cartridge...
HP LaserJet Pro 200 color MFP M275nw - Warranty and Legal Guide - Page 11

...with a written description of the problem, print samples, and a copy of ...problems resulting from misuse, improper storage, or operation outside of the configuration and supplies status page) or contact HP customer support. ENWW HP's LaserJet imaging drum limited warranty statement for one-year from installation. To obtain warranty service, please return the product to place of purchase...
HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 133

... you installed the product. 1. Click the Start button, and then click the Programs item. 2. Consider having a replacement supply available to install when print quality is no longer acceptable. ● Device Configuration: Shows the information found on the product configuration page. ● Network Summary: Shows the information found on the product network configuration...
HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 142

... closed when pressing the Cartridge Rotate button. Touch the Cartridge Rotate button to move the print-cartridge carousel to . Also, the imaging drum must be installed for the Cartridge Rotate button to work. 132 Chapter 7 Manage and maintain ENWW If the cartridge that you of which print cartridge the carousel is not in the...

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