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HP Photosmart Premium e-All-in-One Printer - C310 Support Question

HP Photosmart Premium e-All-in-One Printer - C310 Support Question

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Question posted by djg2008 on August 16th, 2012

Out Of Paper Message

I printed a document one day on my printer but the next day when I tried to print a photo, the paper fed in and back.. sounded like printing, but did not print. I received the message "Out of paper". There is paper in the photo tray as well as the plain paper tray. I tried an ordinary document from this tray and it still did not work. I have gone through all the solutions provided in the help section but no success. This is the second machine I have, the first replaced under extended warranty. I beleive that this machine was reprogrammed under the previous serial number as the machine is called...(Copy 1). If there is a problem with this one I would like my money back or a full replacement - new one. However, the exchange process was very difficult the last time. Please help

Current Answers

Answer #1: Posted by hzplj9 on September 8th, 2012 8:35 AM
This answer was accepted by the poster of the original question.
hzplj9

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Check you have no documents left in the print queue on your PC. They may even stay there after a reboot. Check that the machine does not have a 'paper jam'. Sounds strange but possibly the paper sensor thinks that there is no paper. Check out this link to HP for troubleshooting info.

http://h10025.www1.hp.com/ewfrf/wc/product?product=4231205&lc=en&cc=us&dlc=en&lang=en&cc=us.

The 'copy 1' you mention means you probably re-installed the software drivers without removing the original when it was replaced,no more than that.

This is the link to the print queue issue. If you have no success contact HP direct through their help-desk via the Internet chat.

https://support.hp.com/us-en/topic/diagnostics?category=printing&issue=print-job-stuck

Related HP Photosmart Premium e-All-in-One Printer - C310 Manual Pages

Reference Guide - Page 1

... you are prompted for WPS and you through wireless setup. The wireless LED on the printer will turn on the display to know your HP Photosmart. PHOTOSMART PREMIUM e-ALL-IN-ONE C310 SERIES Start setup here... 1 Verify box contents. Printed in [English] Printed in [French] © 2010 Hewlett-Packard Development Company, L.P. Inside... English MMC 3 Connect and power...
Reference Guide - Page 2

...Photosmart is set as default printer" from the menu. Remove the CD from the computer. 2. Restart the computer. 3. On the desktop, open : •• Devices and Printers (Windows 7) •• Printers (Vista) •• Printers... you still can't print, or if the Windows software installation failed: 1. Insert the printer software CD into your printer has a check mark...
Reference Guide - Page 3

.... The wireless radio is on the product). The printer failed to connect to know your HP Photosmart English Display The color touch screen displays menus, photos, and messages. Apps Provides a quick and easy way to connect. Photo Opens the Photo menu where you can view, edit, print, and save your printer's email address. Get to the network using...
Reference Guide - Page 4

...), paper size, and the number of copies. •• Load single-sheet or thin originals, print side down, on the printer display...Print documents and photos from your product information. Choose a scan shortcut: Photo to File, Photo to Email, or PDF Document. •• If you to make sure to : www.hp.com/go to install the ink cartridges that are compatible with the HP Photosmart...
Reference Guide - Page 5

...printer connected to your printer's email address from being printed. Print calendars, notebook and graph paper,...Photosmart front panel. •• Select the Web Services menu from the printer display. From here, you can easily add it cannot prevent objectionable or copyrighted material from your computer or mobile device, and both the email message and recognized attachments will print...
Reference Guide - Page 6

... to System Preferences, select Print & Fax, then click the + button under the Printers list at the left. Follow the steps in the Wireless Setup Wizard to the network: 1. If your printer from USB to identify the Network Name (SSID), Hardware Address (Mac), and IP address. Click Start, click HP, click Photosmart C310 series, then click...
Reference Guide - Page 7

... Diagnostic Utility, which the HP Photosmart is like being on again. These are correct. Temporarily disconnect from the VPN to access the printer over UDP port 427 (Windows)....your network name (SSID) incorrectly. Try temporarily disconnecting your network, you locate them both the printer and the router by turning off the router, printer, and computer. You should also ...
User Guide - Page 3

...Photosmart Premium e-All-in-One C310 series Help 3 2 Get to know the HP Photosmart Printer parts...5 Tips for getting to know the printer...6 3 How do I?...7 4 Print Load media...11 Tips for print success...14 5 Copy and scan Scan to a computer...17 Copy text or mixed documents...29 Tips for setting up and using a networked printer...29 9 Technical information Notice...31 Cartridge chip information...
User Guide - Page 5

HP Photosmart Premium e-All-inOne C310 series Help 1 HP Photosmart Premium e-All-in-One C310 series Help For information about the HP Photosmart, see: • Get to know the HP Photosmart • How do I? • Print • Copy and scan • Work with cartridges • Connectivity • Technical information • Get more help HP Photosmart Premium e-All-in-One C310 series Help ...
User Guide - Page 7

2 Get to know the HP PhotosmartPrinter parts • Tips for getting to know the printer Printer parts • Front view of the printer Get to know the HP Photosmart 1 Lid 2 Lid Backing 3 Glass 4 Color graphics display (also referred to as the display) 5 Photo tray 6 Paper-width guide for the photo tray 7 Paper tray extender (also referred to as the...
User Guide - Page 8

... only with the power adapter supplied by HP.) 20 Two-sided printing accessory Tips for getting to know the printer Use the following tips to get to know the HP Photosmart Get to know the HP Photosmart 6 Get to know the printer: • Learn about Print Apps Manager for more information. Click here to go online...
User Guide - Page 9

How do I? 7 How do I ? 3 How do I ? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • Scan to a computer • Replace the cartridges • Copy text or mixed documents • Load media • Clear the paper jam from the two-sided printing accessory.
User Guide - Page 11

... topics • Load media Tips for print success Print photosPrint photos saved on your computer Print 9 Print You need to change print quality, print on specific types of print task in the paper tray. 2. Select the appropriate options for your software application, click Print. 3. 4 Print Print documents Print photos Print envelopes Related topics • Load...
User Guide - Page 12

... print success Print envelopes With the HP Photosmart, you can enable it from the Size drop-down list, you have photo paper loaded in the Print quality drop-down list, select More. Click the Features tab. 8. If Maximum dpi is not listed in the photo tray. 2. The paper might be called Properties, Options, Printer Setup, Printer, or Preferences. 7. Slide the paper...
User Guide - Page 16

... check the ink levels in Printer Toolbox from the software. • Load a stack of paper, not just one type of paper is loaded at a time. • Adjust the paper-width guide in the animation may not reflect your product. Remove jammed paper. 4. Try printing again. 7. Turn product off. 2. Remove the two-sided printing accessory. 3. Chapter 4 Related topics •...
User Guide - Page 23

... from the HP Photosmart Software 1. Touch the screen to avoid possible printing delays. The Printer Toolbox appears. 2. Related topics • Order ink supplies Tips for working with ink Clean printhead automatically If print quality is unacceptable, and the problem is not low ink levels or non-HP ink, try a printhead cleaning. To check the ink...
User Guide - Page 26

... information and links to online shopping also appear on the product as the HP ink is not supported in its designated HP printing device. NOTE: Ordering cartridges online is covered as long as indicated: 24 Work with cartridges Chapter 6 d. This warranty does not... warranty period the product is not supported in the animation may be found on ink alert messages. Work with cartridges
User Guide - Page 29

... information: • Product name (HP Photosmart Premium e-All-in-One C310 series) • Serial number (located on the back or bottom of the product) • Messages that this situation began? ◦ Did...a call Call HP support while you add any new hardware or software to your HP Photosmart by product, country/region, and language. Help may also be listed. will be available...
User Guide - Page 31

... installer might try to use one printer is already on the network, the software will redirect you to the Wireless Setup Wizard to enter this section to install the HP Photosmart software on . If during the software installation to connect the product to the network. If you see firewall pop-up messages, you want...
User Guide - Page 34

... (20 lb. FAST DRAFT print quality mode requiresthe extender tray to be slightly distorted • HP recommends using . For complete product specifications, see the printer software. For information about the printer resolution, see the Product Data Sheet at www.hp.com/support . paper) 25 15 25 25 25 25 25 Photo tray* n/a n/a Up to 20...

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