HP Officejet Pro 8600 Support Question
HP Officejet Pro 8600 Support Question
Find answers below for this question about HP Officejet Pro 8600.Need a HP Officejet Pro 8600 manual? We have 3 online manuals for this item!
Question posted by exbytcrepar on November 4th, 2013
Hp 8600 Faxing Problems, Will Dial But Won't Connect
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Related HP Officejet Pro 8600 Manual Pages
Getting Started Guide - Page 21
... this test after you have not been disabled in the fax test, go /customercare).
Note: If the printer is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both.
Windows Device Manager.
• If the computer cannot recognize the HP
software CD in the Search box. The test will fail...
Getting Started Guide - Page 22
...devices and run the test again. Connect the printer to an analog phone line and try to use a slower connection speed. Phone lines with poor sound quality (noise) can only receive faxes manually.
• If you have a computer dial.... (If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the printer directly to the telephone wall jack.
• Make sure that...
Getting Started Guide - Page 23
... X
1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your wireless network. Solve setup problems
The printer cannot send faxes but can receive faxes
• The printer might encounter when connecting the printer to access an outside line by dialing "9," try inserting pauses as follows: 9-XXX-XXXX (where XXX-XXXX is...
User Guide - Page 9
... 130 Solve problems using HP websites 131
Solve HP Digital Solutions problems 131 Solving HP Direct Digital Filing problems 131 Common problems...131 Unable to scan to network folder 132 Unable to scan to email 133 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows)...133 Solving HP Digital Fax problems 133
Solve memory device problems 135 The...
User Guide - Page 56
...On computer running Windows, network addresses are only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.
• A valid email address • Outgoing SMTP server information • An active Internet connection
52
HP Digital Solutions
You must be connected either through a wireless connection or using Fax to PC or Fax to Network Folder • An active network...
User Guide - Page 61
... displayed in the Setup box. 2. Click Digital Fax Archive. 3.
Use the HP Digital Solutions
To use . 4. Use Scan to...connection might take some time, depending on the scanner glass or Load an original in the ADF. When you set up in the automatic document feeder (ADF). 2. After you want to the network folder is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600...
User Guide - Page 62
... and connection speed. On the control-panel display, select the name that you have specified: • If you want to Network Folder, this process happens in the ADF.
Enter or change the SUBJECT for the email message. 7. Change any black-and-white faxes that you receive print, by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.
58
HP...
User Guide - Page 121
...; The printer is having problems sending and receiving faxes • The printer is having problems sending a manual fax • The printer cannot receive faxes, but can send faxes • The printer cannot send faxes, but can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to...
User Guide - Page 122
... labeled 1-LINE on calling for technical support. The 2-EXT port should only be a problem. If you experience problems faxing, contact HP support. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you resolve any problems found, run the fax test again. • Make sure you do not use the phone cord that...
User Guide - Page 125
... cord that came with the printer. The "Dial Tone Detection" test failed
Solution: • Other equipment, which piece of equipment is causing the problem. • Try connecting a working phone and phone cord to the telephone wall jack that you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs...
User Guide - Page 126
... Condition test continues to the line and listen for a dial tone. If the phone cord that came with the printer is not long enough, you can cause faxing problems. (A splitter is digital, connect a regular analog phone to fail and you experience problems faxing, contact your telephone company and have them back one or more pieces of...
User Guide - Page 127
... . You also need another phone cord, which
Solve fax problems 123 The printer cannot send or receive faxes while it is full (limited by printer memory). Press the (Power button) to the printer and plugged into a power outlet. Make sure the power cord is firmly connected to turn on the back of the phone...
User Guide - Page 128
... jack that is digital, connect a regular analog phone to the dial tone again. For more information, see Send a fax in Error Correction Mode.
Check the display or your computer for static or other noise. For more information, see Case C: Set up the printer with poor sound quality (noise) can cause faxing problems. You can check...
User Guide - Page 131
... is successful without the other equipment is causing the problem.
• If you use a splitter or connect extra cables to receive a fax again. A reduced fax signal can receive faxes successfully without the answering machine, the answering machine might be reduced. Solve fax problems 127 If faxing is causing a problem, disconnect everything except the printer from the phone line...
User Guide - Page 133
... it with the printer, connect one end to
the coupler, then connect the other end to receive faxes is not configured to common problems using Web Services and HP websites. • Solve problems using Web Services • Solve problems using HP websites
Solve problems using Web Services and HP websites
This section provides solutions to receive faxes. Connect another phone cord, which...
User Guide - Page 135
... connect to the Internet, try turning off these settings. Solve HP Digital Solutions problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. This section covers the following topics: • Solving HP Direct Digital Filing problems • Solving HP Digital Fax problems...
User Guide - Page 137
...dialog box. However, to a value smaller than a predetermined size. Solving HP Digital Fax problems
NOTE: Fax to a folder, change the maximum email attachment size for any delivery notification... not be correct or might not be recognized by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.
Solve HP Digital Solutions problems 133 Make sure that data sent from the email server...
User Guide - Page 138
... time stamp for your operating system.
• Make sure the folder name uses only the letters or characters supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. For more information, see the documentation available for faxes might also be affected. For more information, see the documentation available for your local time zone.
If you are...
User Guide - Page 201
... setup is not described in the box to connect one end to your telephone company at the same phone number you would a regular analog phone. Then look up faxing (parallel phone systems) 197 NOTE: If your country/ region. You might experience problems sending and receiving faxes. From the following table, select the combination of...
User Guide - Page 236
... has been turned off. • The cable connecting the printer, such as a paper jam), the printer saves incoming faxes to memory until prompted to do not need to replace cartridges until the problem is functioning properly. Printhead problem
The printhead is used ink supplies, see www.hp.com/go/inkusage. For
more information, see Solve...
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