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HP Officejet 6700 Support Question

HP Officejet 6700 Support Question

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Question posted by finola on April 10th, 2013

Viewing Scanned Document Promblem

I have set up the printer successfully and the scanner is working perfectly.  When I scan a document to pdf,  I can see the preview but when I save it and open it, the document is blank

Current Answers

Answer #1: Posted by TommyKervz on April 10th, 2013 6:12 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,783
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Greetings - this issue is common one within the hp family. Please follow the instructions on the link below to try and sort it out.

https://support.hp.com/za-en/document/bps05270


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related HP Officejet 6700 Manual Pages

Getting Started Guide - Page 4

...documents and photos, scan documents to a connected computer, make copies, and send and receive faxes. For information about these tools, see the user guide. on HP's support website (www.hp.com/go/customercare). Also, an Adobe Acrobat version of this guide is available on this page. You can also use the printer...'s control panel. Tip: You can open this printer (also ...
Getting Started Guide - Page 5

For information about setting up to the printer, touch a button on the printer's control panel, and either scan documents directly to Computer option. Scan to Computer Using the printer, you can help you simplify and streamline your computer does not appear in the list of paper pages again! For more ! saving money on page 4. To restart the scan function, click...
Getting Started Guide - Page 6

... prompted, click Network (Ethernet/Wireless), and then follow the instructions to install successfully on the print preview screen. Follow the instructions for printing documents using HP ePrint. Note: The information page also includes the email address you will use your printer's HP ePrint email address to print, and get help you quickly access the...
User Guide - Page 5

... Load envelopes...22 Load cards and photo paper 23 Load custom-size media...24 Insert a memory device...24 Maintain the printer...25 Clean the scanner glass...25 Clean the exterior ...26 Clean the automatic document feeder 26 Update the printer...27 Turn off the printer...28 2 Print Print documents...29 Print documents (Windows 29 Print documents (Mac OS X 30 1
User Guide - Page 6

... OS X 36 Print on both sides (duplexing 36 3 Scan Scan an original...38 Scan to a computer...38 Scan to a memory device 39 Scan using Webscan...39 Scanning documents as editable text 40 To scan documents as editable text 40 Guidelines for scanning documents as editable text 41 4 Copy Copy documents...43 Change copy settings...43 5 Fax Send a fax...45 Send a standard fax...45 Send...
User Guide - Page 9

... of the printer is set as the default printer driver (Windows only 123 Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN 124 After resolving the problems 124 Configure your firewall software to work with the printer 125 Solve printer management problems 126 Embedded web server cannot be opened 126...
User Guide - Page 20

... turn off fax printing altogether, saving money on the control panel, and either scan documents directly to meet high standards of reliability and print quality, and produce documents with most types of office media. HP recommends plain papers with business partners as e-mail attachments. Chapter 1 HP Digital Solutions The printer includes a collection of digital solutions...
User Guide - Page 29

... of scans, and affect the accuracy of special features such as necessary. • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder Clean the scanner glass NOTE: Dust or dirt on the device is shorter than 11 mm (0.43 in), you will need to purchase a USB extension cable in top working...
User Guide - Page 42

.... TIP: If you have problems scanning documents, see Solve scan problems. This section contains the following topics: NOTE: Your printer and computer must be connected and turned on a computer. In addition, on Windows computers, the HP software must be running Mac OS X. Double-click Scanner Actions, double-click Manage Scan to scan from the control panel. 38...
User Guide - Page 43

... right-front corner of the glass or in the ADF. Use this format to the scan settings, if needed. 4. Insert a memory device. Touch Scan, and then select Memory Device. 4. Load your computer. TIP: To scan documents as a USB flash drive, from your printer to scan documents into editable text, a format that lets you must install the HP software included with...
User Guide - Page 44

...). 2. To scan using Webscan 1. Scanning documents as editable text When scanning documents, you can search, copy, paste, and edit. Windows 1. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. 3. Extract just the text, without any settings, and then click Start Scan. Select the Save as some...
User Guide - Page 45

... Searchable PDF (.pdf) from the Format pop-up menu. 8. Load your documents successfully, do the following: • Make sure the scanner glass or ADF window is not skewed. After the scan is loaded correctly. Click Save. From the HP Scan menu, click Preferences. 4. Select RTF or PDF-Searchable from the File Type drop-down in the ADF. When scanning documents as...
User Guide - Page 72

...! 68 Web Services You can even view and print your documents digitally on the print preview screen. You can also scan and store your online images from any location. Once you have signed up Web Services • Use Web Services • Remove Web Services What are needed. Printer Apps Printer Apps allow you to turn on...
User Guide - Page 101

...scanner glass or lid backing might be set from the printer control panel to reduce the scanned image. Change the settings, if needed. For more information, see Media specifications. • Check the settings The quality setting... that they are for the missing or faded documents. For more information, see Print quality troubleshooting. Documents are missing or faded • Check the ...
User Guide - Page 103

.... • Check the HP software Make sure that the original scans in black and white. Scan takes too long • Check the settings ◦ If you correct many common printer problems. • Scanner did nothing • Scan takes too long • Part of the document did not scan or text is missing • Text cannot be edited •...
User Guide - Page 105

... USB Device Cable to the correct port on the back of the image after scanning. ◦ Print the scanned image to...scanning documents as those in newspapers or magazines, are printed by selecting Select Scanner on the File menu. • Reload document and then restart job Touch OK on the scanner glass or Load an original in the ADF. For more information, see Load an original on the printer...
User Guide - Page 127

..., and then click Printers or Printers and Faxes or Devices and Printers. - If the printers on your firewall software. If the printer is Paused, right-click the printer, and click Resume Printing. 4. Select the printer, and the click Open Print Queue. 3. If the printer is Offline, right-click the printer, and click Use Printer Online. If you can check the printer's status from...
User Guide - Page 153

...marketing name (HP Officejet 6700 Premium e-All-in Japan about the power cord • Noise emission statement for Germany • LED indicator statement • Gloss of housing of peripheral devices for wireless products Regulatory Model Number For regulatory identification purposes, your country/region. Regulatory information 149 Regulatory information The printer meets product requirements...
User Guide - Page 213

... Details. 3. Door or cover open 209 For information about how to the queue but are not being displayed in Details view, click the View menu, and then click Details. 3. Printer Offline The printer is currently paused. Printer Paused The printer is currently offline. Click Start, and then click Printers or Printers and Faxes or Devices and Printers. - For more paper, and...
User Guide - Page 221

Index view and print settings 201 wireless communication setup 196 wireless settings 130 noise information 148 O OCR edit scanned documents 40 troubleshoot 100 operating environment specifications 147 operating systems supported 140 originals scan 38 output tray locating 11 media supported 144 P pages per month (duty cycle) 140 paper jams 132, 135 size, set for fax 54 paper-feed...

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