HP Officejet 4620 Support Question
HP Officejet 4620 Support Question
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Question posted by al64Sharps on August 18th, 2013
Why Do I Keep Getting Paper Jams Officejet 4620
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Current Answers
Answer #1: Posted by DreadPirateRoberts on October 10th, 2013 9:59 AM
DreadPirateRoberts
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November 19th, 2010 Points: 8,633,403
Member since:
November 19th, 2010 Points: 8,633,403
This will walk you through clearing a paper jam
Related HP Officejet 4620 Manual Pages
Getting Started Guide - Page 6
... then follow the onscreen instructions. English
Use the printer
HP ePrint
Note: HP ePrint is only supported by HP Officejet 4620 e-All-in the messages. Selecting this option allows the software to print, and get help for setup instructions.
1. Once you have already installed the HP printer software, see the user guide for...
Getting Started Guide - Page 25
...network uses proxy settings when
• Make sure the printer is a computer network that meet
Officejet 4620 e-All-in-One series. To connect to use these web features if the printer is connected...the VPN. Tip: To use the printer while connected to the VPN, you to access local devices (like your computer is connected using a wireless connection. The printer uses its USB and network ...
Getting Started Guide - Page 26
... be installed or configured on the right, scroll to it from the Safari menu, click Preferences. To open and use the Bonjour bookmark to HP Officejet 4620 e-All-in the Bookmarks bar section, select Include Bonjour, and then close the window.
Tip: If you are using the Safari web browser in Mac...
User Guide - Page 3
HP Officejet 4610 All-in-One series/HP Officejet 4620 eAll-in-One series
User Guide
User Guide - Page 6
...paper (Windows 34 Print photos on photo paper (Mac OS X 34
Print borderless documents or photos 35 Print borderless documents or photos (Windows 35 Print borderless documents or photos (Mac OS X 36
3 Scan Scan an original...37 Scan to a computer...37 Scan using Webscan (HP Officejet 4620...52 Forward faxes to another number 52 Set the paper size for received faxes 53 Set automatic reduction ...
User Guide - Page 8
......91 Size is reduced...91 Copy quality is poor ...92 The printer prints half a page, then ejects the paper 93 Paper mismatch...93 Solve scan problems...93 Scanner did nothing...94 Scan takes too long...94 Part of the document did ... Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using HP websites 112
4
User Guide - Page 9
... problems (HP Officejet 4620 e-All-in-One...Officejet 4620 e-All-in-One series 123 Uninstall and reinstall the HP software 125 Printhead maintenance...126 Clean the printhead...126 Align the printhead...127 Print and evaluate a print quality report 128
To print a print quality report 128 To evaluate the Print Quality Diagnostic Page 129 Clear jams...134 Clear paper jams...134 Avoid paper jams...
User Guide - Page 10
...users in Brazil 156 Notice to users in Canada 156 Notice to users of peripheral devices for Germany 151 Notice to users in Japan about the power cord 151 Noise emission... Copy specifications...146 Fax specifications...146 Scan specifications...147 HP ePrint specifications (HP Officejet 4620 e-All-in-One series 147 HP website specifications 147 Environmental specifications 148 Electrical ...
User Guide - Page 17
... HP ePrint button: Opens the HP ePrint menu. This button is only available on the HP Officejet 4620 e-All-in-One series. Use the printer control panel
13 Wireless button: Press this button opens... to access Setup options and the Network Menu. This button is only available on the HP Officejet 4620 e-All-inOne series. Back button: Returns to the home screen from any other maintenance settings....
User Guide - Page 73
... these web features if the printer is only supported by HP Officejet 4620 e-All-in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint.
From the computer desktop, click Start, select...
User Guide - Page 82
... did not solve your problem, try using HP ePrint and HP websites • Solve wireless problems (HP Officejet 4620 e-All-in -One series) • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams
HP support
If you correct many common printer problems. HP online support is the fastest source for...
User Guide - Page 86
... is turned on and is not blinking. Solve printer problems
This section contains the following when you begin troubleshooting a printing problem.
• For a paper jam, see Clear jams. • For paper-feed problems, such as the paper skew and paper pick, see Electrical specifications. • Media is loaded correctly in the input tray and is not...
User Guide - Page 124
...; Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in-One series)
Hardware installation suggestions
Check the printer • Make sure that ...then click Ping. If a time-out response appears, the IP address is loaded with paper. • Make sure that can visit the HP online support website at the top level...
User Guide - Page 127
... set up a Fax Text and how to run a Wireless Test Report. You can go to get more information about the printer, as well as information about where you receive a low-ink warning ....
3. When you can use the network configuration page to
Understand the network configuration page (HP Officejet 4620 e-All-in-One series) 123 Ink Delivery System Information: Shows the estimated ink levels (represented...
User Guide - Page 138
...HP support. This section contains the following topics: • Clear paper jams • Avoid paper jams
Clear paper jams Paper jams can check:
• Check the paper. • Check the print settings. • Make sure ...of your printout, use the HP
software or another software application to clear a paper jam.
134 Solve a problem
align the printer. Chapter 8
Examples of a bad alignment ...
User Guide - Page 139
... be remaining inside the printer. CAUTION: If the paper tears when you are likely to occur.
4.
To clear a jam inside the printer, grasp it with both hands, and...resend the print job. Clear jams 135 Turn on the printer (if you do not remove all media from the rollers, check the rollers and wheels for torn pieces of paper from the printer, more paper jams are removing it from the output...
User Guide - Page 140
... is too thick or too thin for torn pieces of paper that might remain inside the printer. the entire stack of the ADF. 3. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Make sure that you are not bent or torn. • Do not...
User Guide - Page 212
... printing process in a number of the following events has occurred: • The printer has been turned off. • The cable connecting the printer, such as a paper jam), the printer saves incoming faxes to memory until the problem is used ink supplies, see Solve fax problems.
Unable to replace cartridges until the issue...
User Guide - Page 214
... is clean. Appendix G
The cartridge cradle cannot move
Something is blocking the ink cartridge cradle (the part of OK.
For more information, see Clear jams.
Paper Jam
Paper has become jammed in the printer. Try using the printer again.
210 Errors (Windows) Before you try to turn off the printer, and then check the printer...
User Guide - Page 222
...120 IP settings 203 ISDN line, set up with fax
parallel phone systems 179
J
jams clear 134 media to avoid 18 paper 134, 136
junk fax mode 54
L
language, printer 141, 142 light images, ... locating 11 media supported 145
P
pages per month (duty cycle) 141
paper jams 134, 136 size, set for fax 53
paper-feed problems, troubleshoot 89
parallel phone systems answering machine setup 190 countries/regions...
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