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Question posted by amccallister0905 on February 16th, 2023

Stays On Startup Page And Never Starts. Up

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Answer #1: Posted by SonuKumar on February 16th, 2023 7:08 PM
This answer was accepted by the poster of the original question.
SonuKumar

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May 9th, 2021

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It could be something has failed and can be verified by running the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.

Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.

Report back with the results. If that shows the hard drive and the other hardware to pass, then something else is interfering with the boot up.

Next step would be to look at this document

https://support.hp.com/us-en/document/c06979955

This has a place where a solution to what you describe listed under "Resolution". See if that helps.

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Bootup-stuck-at-HP-Secured-by-HP-Sure-Start-logo/td-p/8312474


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

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