HP CE863A Support Question
HP CE863A Support Question
Find answers below for this question about HP CE863A.Need a HP CE863A manual? We have 2 online manuals for this item!
Question posted by patmoore13214 on February 19th, 2013
Fax Polling
Our MFP keeps printng fax receipts when no fax has been sent or received. This started about 2 weeks ago. IS there a fax polling option that may have been turned on by accident on a user's computer? If so, can it be overridden by turning it off on the machine itself?
Current Answers
Related HP CE863A Manual Pages
Brochure - Page 1
...a black-and-white HP LaserJet printer.5
Networked multifunction capability
• Boost productivity and save paper, ... e-mail, copy and fax with HP EcoSMART Console. and e-mail-capable device. For a list of...MFP M475 series
• Save energy-HP Auto-On/Auto-Off Technology turns ...sheet input tray 2, 250-sheet input tray 3 (optional)
Versatile investment, professional color
• Achieve bold ...
Brochure - Page 2
...CE863A: LaserJet Pro 400 color MFP 475dn CE864A: LaserJet Pro 400 color MFP 475dw
FUNCTIONS
Print, Copy, Scan, Fax
AIO MULTITASKING
Yes
SUPPORTED
DUPLEX PRINT OPTIONS Automatic (standard)
STANDARD PRINTER LANGUAGES
HP PCL 6, HP PCL 5c, HP postscript level 3 emulation
PRINTER MANAGEMENT Windows: HP Device...to 300 x 300 dpi; Fax Polling Supported: Yes (receive only); Buttons (Home, ...
User Manual - Page 11
... phone book entries 177 Use speed dials ...177 Manage group-dial entries 178 Set fax settings ...180 Send fax settings ...180 Receive fax settings ...184 Set fax polling ...189 Use fax ...190 Fax software ...190 Cancel a fax ...190 Use fax on a DSL, PBX, or ISDN system 190 Use fax on a VoIP service 191 Fax memory ...192 Delete faxes from memory 192
ENWW
ix
User Manual - Page 20
Scan Fax
Scans in black and white with resolution up to 1200 dpi
Scans in color with resolution up to 600 dpi
Automatic duplex scanning
Walk-up USB scanning (no computer required)
V.34 with two RJ-11 fax ports
HP LaserJet Pro 300 color MFP M375nw
CE903A
HP LaserJet Pro 400 color MFP M475dn
CE863A
HP LaserJet Pro 400 color MFP M475dw
CE864A
4
Chapter 1 Product basics
ENWW
User Manual - Page 24
Interface ports
1
Telephone "line out" port for attaching an extension phone, answering machine, or other device
2
Fax "line in" port for attaching fax line to product
3
Network port
4
Hi-Speed USB 2.0 port
8
Chapter 1 Product basics
ENWW
User Manual - Page 42
... on printed output.
A fax test report is used to troubleshoot fax transmission issues.
Wait until the process completes.
Sets the USB speed for a long time, this option sets the product to a... the product to retransmit data if it in the fax log.
The fax service log prints out the last 40 entries in Tray 1, keeping the same orientation.
When selected, the product prompts...
User Manual - Page 49
... polling send enabled.
Higher resolution images have more dots per inch and show more detail.
Deletes all
received faxes to cancel pending fax jobs. Lower resolution images have turned on . The product prompts you have fewer dots per inch (dpi), so they show less detail, but the file size is available only if you for sent...
User Manual - Page 203
... on the default paper size (for example, the fax is reduced from forcing a fax onto two pages. If the fit-to turn on multiple pages. The factory-set default for incoming fax autoreduction is turned off, long faxes print at full size on autoreduction. If you have the Stamp Faxes option turned on, you might also want to -page...
User Manual - Page 205
... use the keypad to and touch the Private Receive button, and then touch the On button. 5. Touch the Polling Receive button. 5. Scroll to enter the system password. Set fax polling
If someone else has set a system password, the product prompts you want to create one. Touch the Receive Options button. 4.
Touch the OK button, confirm the password...
User Manual - Page 216
... the Fax Service option. Go to obtain the current firmware date code. Solve fax problems
Fax troubleshooting checklist
● Several possible fixes are connected to the product.
1. Check the phone line by using the fax test:
a. The report contains the following possible results: ● Pass: The report contains all other devices that the telephone cord is...
User Manual - Page 218
... the auto-continue feature is on and ready. Description A fax communication error occurred between the product and the sender or receiver.
See www.hp.com/go/LJColorMFPM375 or www.hp.com/...error occurs with a specific fax number. Plug the product phone cord into a jack for 10 seconds without acknowledgement. Set the Fax Speed option to cancel the job. Turn off the Error Correction feature...
User Manual - Page 221
... menu, select the Clear Saved Faxes option. Turn the product off and then on a second time.
Unplug the telephone cord from the wall, plug in memory for a dial tone on and ready. Check the phone line by touching the Start Fax button.
If you are using the Run Fax Test option from the Service menu on again...
User Manual - Page 229
..., touch the Setup button.
b. Select the correct setting. ● Turn off the Error Correction option can reduce image quality.
● If the error persists, contact HP.
Open the Fax Setup menu. Open the Fax Speed menu.
● From the control panel, change the Fax Speed option to the Medium (V.17) setting or Slow (V. 29) setting. e.
NOTE...
User Manual - Page 230
... telephone jack is working by using the Run Fax Test option from the Service menu on the control panel. The No fax answer. Open the Service menu. Open the Fax Service menu. The Fax is on the phone line by using the Start Fax button. ● Make sure that the fax machine is busy. See www.hp.com...
User Manual - Page 232
... with the system administrator that the fax functionality has not been disabled.
216 Chapter 12 Fax
ENWW a. c. e.
Select the Clear Saved Faxes item. Use the control panel or the HP Fax Setup Wizard to the product includes a highpass filter. If using the Start Fax button. 2. Open the Fax Service menu. Turn the product off then on the line...
User Manual - Page 237
... the existing filter to make sure that it is connected to receive faxes.
Open the Basic Setup menu. Contact your service provider to make sure that fax is supported and for faxing. ● Set the Answer Mode option to the Manual setting. c. Open the Fax Setup menu. d. a. a. d. NOTE: You must be present to a DSL phone service...
User Manual - Page 238
...for another phone line. ● Try a different phone cord. ● Set the Fax Speed option to send the fax again or send at a later time when line conditions have improved. ● Unplug the... cord into the "line" port on the control panel
The No fax detected. NOTE: Turning off the Error Correction feature to a missed fax. If a voice call .
a. An error message displays on the...
User Manual - Page 249
...secure your investment. Private receive can be used to store faxes on the product until...users cannot change , or clear the product security password. Assign a system password
Assign a password for efficiently managing a wide variety of product software or features.
NOTE: Changing network settings in the EWS might disable some of networked HP devices, including printers, multifunction...
User Manual - Page 264
... the product control panel, and then touch the Start Fax button. Try printing the document or photo. 3. Step 5: Test the fax sending functionality
1. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small
glass strip. Turn off the Private Receive feature. Make sure the paper meets specifications...
User Manual - Page 326
...Devices and Radiological Health (CDRH) of normal user operation.
The voltage rating is certified as a "Class 1" laser product under the U.S. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user... power cord between the product and a grounded AC outlet. The device is on the product label.
Compliance is provided with Canadian EMC ...
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