HP A636 Support Question

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Question posted by wilson57 on June 13th, 2013

Says Print Cartridge Is Not Properly Installed

i've put in a new cartridge and reinstalled it correctly 10 times. .same message pop up each time it st#rts to print

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Answer #1: Posted by waelsaidani1 on June 13th, 2013 5:21 AM

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waelsaidani1

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Hello wilson57 please follow the instruction provided by HP Support concerning "Print Cartridge Is Not Properly Installed" Instructions

Open the access door (top cover) to get a clear view of the printer’s moving parts to identify anything that may be blocking or impeding free movement of the carriage. The carriage should move to the center of the printer.
Remove the ink cartridges from the carriage, and verify the correct cartridges are being used. The black ink cartridge should have a part number of HP 51629A. The color cartridge should have a part number of HP 51649A. If a photo cartridge is installed the part number should be C1816A.
Lay the ink cartridges on a piece of clean scrap paper to avoid getting ink on other items. NOTE: The ink cartridges should not be removed from the printer for more than 30 minutes.
Unplug the power cord from the printer.
Pick up a cartridge by the blue top. Locate the copper colored circuitry strip on the back of the ink cartridge. Clean the copper colored strip, using a clean foam-rubber swab or lint-free cloth slightly dampened with water. Use a clean dry foam-rubber swab or lint free cloth to remove the moisture from the contacts. Do not touch or wipe the nozzle plate on the bottom of the cartridge. Repeat this cleaning procedure with the other cartridge.
Locate the carriage contacts inside the printer. The carriage contacts are the gold colored contacts on the back wall of the ink cartridge carriage. Clean the carriage contacts, using a clean foam-rubber swab or lint-free cloth slightly dampened with water. Use a clean dry foam-rubber swab or lint free cloth to remove the moisture from the contacts. If the carriage contacts show noticeable damage, then the printer will require repair. Contact the HP Customer Support Center listed in the printer's User's Guide for information on having the printer repaired.
Move the ink cartridge carriage from side-to-side to ensure the carriage assembly moves freely.
Plug the power cord into the printer. Make sure the printer is turned on.
Firmly reinstall the ink cartridges, making sure they snap into place in the carriage, then close the top cover.
If the Resume light goes off after the top cover is closed, then run a self-test by pressing and holding the RESUME button (upper) until the power light begins to flash.
If the Resume light continues to flash, the problem still exists. Try replacing the ink cartridges in the printer with new ones. If the new cartridges do not fix the problem, the printer will require repair. Contact HP Customer Support Center listed in the printer's User's Guide for information on having the printer repaired.

Answer #2: Posted by TommyKervz on June 13th, 2013 5:32 AM

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

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Greeting - This could be owing to a faulty cartridge at times.

Hope that is helpful.
Kervz at www.satechhelp.co.za

Related HP A636 Manual Pages

User Guide - Page 4

...53 Change the paper size...53 Print photos...54 Print borderless photos...54 Print photos with a border 55 Print postcards...56 Print panoramic photos...56 Print on index cards and other small media 57 HP Photosmart software...58 6 Maintenance Align the print cartridge...59 Clean the print cartridge automatically 59 View estimated ink levels...60 View printer status...60 Insert or replace the...

User Guide - Page 5

Contents Contents Store the printer and print cartridge 63 Store the printer...63 Store the print cartridge...64 7 Troubleshooting Software installation issues...65 The installation failed...65 The Found New Hardware Wizard appears when I connect the printer to a Windows computer...66 The printer does not appear in Printers and Faxes (Windows only 67 The installation did not start automatically...

User Guide - Page 9

...49 Find more information Your new HP Photosmart A630 series printer comes with a border" on page 55 • "Print postcards" on page 56 • "Load your country/region, language, or printer model. Basics Guide: The ... jam" on page 80 • "Insert or replace the print cartridge" on page 60 • "Transfer photos to set up the printer, install the HP Photosmart software, and print a photo.

User Guide - Page 10

... help on the printer screen to support paper. Print cartridge door: Open to use the Setup Menu" on page 17 for information on select topics. See "How to insert or remove the HP 110 Tri-color Inkjet print cartridge. Paper-width guide: Move to the width of the current paper to position the paper properly. Output tray (open...

User Guide - Page 11

...) Label 8 9 10 11 Description Handle: Extend to release the compartment cover. You can preview photos, make selections from the printer menu, and more information, see "Optional accessories" on the bottom of fire, use only the HP Internal Battery for HP Compact Photo Printers. Battery compartment button: Slide this button to carry the printer. The HP Photosmart at a glance...

User Guide - Page 15

... greeting cards, design gallery, etc) for your photos, by selecting a photo and touching Create. 5 Save: Lets you save photos from a memory card to the navigational buttons. Photosmart Express Menu The following options are available in the print cartridge. 2 Battery status: Indicates how much charge remains on the optional printer battery, if installed. 3 Setup icon: Touch to the computer...

User Guide - Page 21

..., or if the alignment page does not print correctly when you select affects the colors in the printouts are printing on which ensures high print quality prints. The colorspace you install a new print cartridge. • Clean cartridge: Touch to On (default) or Off. The Autoselect default tells the printer to print. For more information, see "Use Photo Fix" on page 47. • Red Eye...

User Guide - Page 62

... before being installed in the printer, or have been refilled, the estimated ink levels might be inaccurate or unavailable. Touch Home on the quick touch frame to return to print black-and-white and color photos. Touch Printer Status. Insert or replace the print cartridge Use the HP 110 Tri-color Inkjet print cartridge to the Photosmart Express menu, if necessary. 2. Print lab-quality...

User Guide - Page 66

... the print cartridge in the printer. Follow these tips to install the print cartridge in a protective cap during the power-down cycle before you store the printer, always leave the active print cartridge inside the printer. If the plastic tape has been removed from the print cartridge, do not attempt to store the print cartridges properly. Reattaching the tape damages the print cartridge...

User Guide - Page 69

... by verifying that there is enabled • Solution 3: Turn the printer off , wait 10 seconds, and then turn the printer back on. 6. Cause: Autoplay is checked. 5. To disable Software Install Mode 1. Cause: The installation may not have fully completed. The installation did not finish properly for an unknown reason. Touch Software Install Mode. 4. Follow the instructions on the...

User Guide - Page 71

... to the computer with a USB cable through another USB device • An Unknown device message appeared (Windows only) • The document or photo did not print using the selected default print settings • The printer did not print borderless photos • Could not save photos from the computer to the memory card • A blank page came out of...

User Guide - Page 75

...NOTE: The path to print. 2. 4. Reinstall the printer software by connecting the printer to All Programs > HP > HP Photosmart A630 series > Uninstall. b. b. The software could not identify the printer because the printer-USB connection may be defective. Mac users a. Make sure the HP Photosmart A630 series is the selected printer. 3. Cause: The printer default settings may be...

User Guide - Page 82

... blocking the path of the print carriage or the cartridge service station. To troubleshoot a print cartridge 1. Replace remanufactured or refilled cartridges, if installed, with genuine HP products. 2. There is compatible with your paper" on loading paper. Remove the cartridge and then reinstall it , try removing it from the back of the printer: ◦ Remove the paper from...

User Guide - Page 83

... one memory card at a time Solution: The printer has two or more different types of paper selected for the print job. 3. Try to copy your printer has multiple paper trays, make sure the correct tray is loaded in the paper tray. Troubleshooting Device messages 81 Make sure the correct paper is selected for the print job. 2. If your...

User Guide - Page 90

... Hz (±3 Hz) HP Part # 0957-2120 (Rest of 10 x 30 cm (4 x 12 inches) photo paper for panoramic printing Print Cartridge HP 110 Tri-color Inkjet print cartridge Visit www.hp.com/pageyield/ for information on estimated cartridge yields. Chapter 10 (continued) HP recommends that the output may be less than 3 meters (10 feet) in length PictBridge: Using the camera port Motion...

Basics Guide - Page 5

... Load your paper...7 Insert a memory card...8 Print photos from a memory card 8 Enhance or edit your photos...10 Use Photo Fix...10 Remove red-eye from your photos 11 Print from a computer ...11 Software installation...11 3 Creative projects Get creative...13 4 Troubleshooting and support Printing and hardware issues 15 Insert or replace the print cartridge 17 Find more information...18 HP...

Basics Guide - Page 6

... the HP 110 Tri-color Inkjet print cartridge. The HP Photosmart at a glance Figure 1-1 Front and rear views English Label 1 2 3 4 5 6 7 8 9 Description Input tray extension: Pull out to position the paper properly. Camera port: Connect a PictBridge digital camera, the optional HP Bluetooth wireless printer adapter, or a USB flash/thumb drive here. You can preview photos, make selections from...

Basics Guide - Page 9

... return to the Photosmart Express menu, if necessary. 2. Setup Menu The Setup Menu contains many options for your photos. To use the Setup Menu. English 1 Ink level: Indicates the amount of ink estimated to be remaining in the print cartridge. 2 Battery status: Indicates how much charge remains on the optional printer battery, if installed. 3 Setup icon...

Basics Guide - Page 21

...correct print cartridges. HP Vivera Inks are using other photos or place them with HP Advanced Photo paper. Insert or replace the print cartridge 17 Damage that you are printed. To insert or replace a print cartridge 1. If you are using . For best results, use the Best setting. HP Vivera Inks deliver true-to print black-and-white and color photos. Open the print cartridge...

Basics Guide - Page 22

... so the copper-colored contacts go to display the Setup menu. This document may be called Quick Start or Start Here, depending on your device and contains additional information on the cartridge in the cradle to set up the printer, install the HP Photosmart software, and print a photo. Read this document first. The HP Inkjet Supplies Recycling Program...