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Question posted by alyam on July 23rd, 2016

Hp 9110 All In One Printer,scanner Not Recognized Windows10 New Computer

Product Name: HP Officejet 9110 All in one printerOperating System: Microsoft Windows 10 (64-bit)HELLO, I, a retired fellow, NEED ALL THE HELP.Here is my case for your understanding and helpI had purchased a new Dell XPS computer with Windows 10. When the 9110 was connected , the printing worksand printer properties and preference all functions.However, scanner is not recognized. Using HP Scan & Capture , Windows Paint does not detect the scannerI have downloaded HP Print & Scan Doctor, when i run the diagnosis,it pointed back to the HP Software &Driver download site, whereit showed the best updated driver is provided through the Windows Built-in drivers, which was installed.On the Devices & Printers folder, when i right click the 9110 printer and looked into the properties ofHp office jet 9110 series , the Device Status shows the device is working properly,and open the Driver tabs, and open the driver details :a list of 6 drivers are :C:\Windows\System32\difxpai.dllC:\Windows\System32\drivers\Dot4.sysC:\Windows\System32\drivers\Dot4Scan.sysC:\Windows\System32\drivers\Dot4usb.sysC:\Windows\System32\hppldcoi.dllC:\Windows\System32\PortChanger.exethese files are present in the folder as indicated above.- on Windows Device Manager, there is a question mark on Other Device., when i looked into Printers, open up the Devices & Printers, right click and access theProperties - Hardware tab, I can see :Device Functions : Typehp office jet 9110 series Universal Series Bus Controllerhp office jet 9110 series PCL5 printerhp office jet 9110 series PCL5 printer queueshp office jet 9110 series IEEE1284.4 compatible printerhp scan device Other devicethe symbol in front of the hp scan device has a question mark ?When i right click on this hp scan device, and click properties, it shows :General tab: Device Status :This device is working properly.Driver tab: Provider unknown, driver date, version are all unavailableIn the General tab, when i clicked the Change Settings, I can access the Upadate Driver button,Choosing the online search returned Windows cannot find driver software for this deviceChoosing from the computer's windows/system32 folder and subfolder also yield no result .When I looked into the computer's Programs folder and Program (x86) folder , there isa HP folder which only holds the HP Print & Scan Doctor application I downloaded.There is absolutely nothing.I go back to the HP starter disk when i bought the printer 9110, and it does notload and keep saying it only works for Internet Explorer newer than IE 5.I supposed that was the version then . But this Dell computer has IE 11.Talking to Dell does not help either, the guy tells me to go to HP for help.Really appreicate your experience and intelligent solution,have a great day,al

Current Answers

Answer #1: Posted by TommyKervz on July 24th, 2016 12:10 AM
This answer was accepted by the poster of the original question.
TommyKervz

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January 10th, 2013

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Uninstall the printer drivers from the computer and go here http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=376172 select "windows 10 on the drop down, download the latest drivers for and install them. if still not recognized the replace the USB cable.


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related HP 9110 Manual Pages

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... settings. 1 Setting up The digital send authentication solution allows you to enable greater security settings for the HP Officejet 9100 series all-in-one when connected to Microsoft® Windows® networks: • User authentication through Windows NT® domain login can be required before users perform digital send activities or all activities from the...
HP Officejet 9100 (Digital Send Authentication Solution) - Getting Started Guide - Page 12

...Server (with Service Pack 4) • Microsoft Windows NT Server 4.0 (with Service Pack 6a) 12 Specifications Digital send authentication solution specifications Physical specifications Dimensions (W x D x H) 29.36 x 90.34 x 3.18 mm (1.16 x 3.56 x 0.13 inches) Weight 10 g (0.35 oz) Product features and capacities Compatibility Only compatible with the HP Officejet 9100 series all -in -one...
HP Officejet 9100 (Digital Send Authentication Solution) - Getting Started Guide - Page 127

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HP Officejet 9100 (Digital Send Authentication Solution) - Getting Started Guide - Page 137

...• Microsoft Windows Server 2003 (‛ Service Pack 1) • Microsoft Windows 2000 Server (‛ Service Pack 4) • Microsoft Windows NT Server 4.0 (‛ Service Pack 6a) 137 3 x ῟ x ῞) 29,36 x 90,34 x 3,8 ‖‖ (1,16 x 3,56 x 0,13 
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HP Officejet 9100 - User Guide - Page 4

...64-bit configurations) on governmental agencies • Paper currency, traveler's checks, or money orders • Certificates of deposit • Copyrighted works Product restricted material This HP product...material mentioning or referencing this software or this software for color. Microsoft®, MS-DOS®, Windows®, and Windows NT® are no user-serviceable parts inside. ...
HP Officejet 9100 - User Guide - Page 10

... types 249 Control-panel messages 250 C Printing by using PostScript emulation Installation notes 255 Upgrading from an older version of Windows 255 Identifying different printer drivers in Windows NT 4.0 256 Installing the printer driver only 256 Current HP Officejet users 256 Specific printing features and issues 257 Printing properties 257 Printing features 257 Index 8 Contents ENWW
HP Officejet 9100 - User Guide - Page 11

...about the warranty and safety issues. HP Officejet 9100 series See Toolbox (direct connection)...HP Instant Support, and myPrintMileage for more effectively. It includes links to view Available through any time. 1 Getting started guide Product tour Embedded Web server (network connection) Toolbox (Microsoft® Windows® direct connection) Printer-driver onscreen Help (Windows...
HP Officejet 9100 - User Guide - Page 137

...-ones, scanners, photo printers, and digital cameras. Operating system Windows 98, Windows Me Windows NT 4.0 Windows 2000 Windows XP 32-bit Windows XP 64-bit Windows Server 2003 PCL 5c, PCL 6, and PostScript (PS) level 3 emulation (available on Windows 98 or Windows Me. Component Printer drivers Print-to-fax driver TWAIN scan driver HP Photo & Imaging software Mass Storage Device Class...
HP Officejet 9100 - User Guide - Page 139

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HP Officejet 9100 - User Guide - Page 204

... operating system vendor for more information about software, documentation, and support. 202 13 - Print functionality only z Windows NT 4.0* z Windows XP 64-bit Edition** z Mac OS 9.2.x and Mac OS X (10.1.x and 10.2.x) z OS/2*** z Linux*** z UNIX*** z MS-DOS printer driver support through the HP Photo & Imaging software (Windows ) or the HP Image Zone software (Mac OS): z Windows 98, Windows...
HP Officejet 9100 - User Guide - Page 205

... 203 Network operating system compatibility z Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows XP 32-bit (Professional and Home Editions), and Windows XP 64-bit Edition z Novell NetWare 4.x, 5.x, 6, NDS, and NDPS z HP-UX 10.20, 11.x z Solaris, 2.6, 7, 8 (SPARC systems only) z RedHat Linux 7.1 and later z SuSE Linux 7.1 and later z Mac OS 9 (9.1 and later), Mac OS X (10.1 and later...
HP Officejet 9100 - User Guide - Page 207

Scan and print installers are available at http:// www.hp.com/support/officejet9100. Mac OS z Mac OS 9.2.x: PowerPC G3, 32 MB RAM, 400 MB free hard disk space. z Windows XP 64-bit edition printer drivers require a minimum of a Pentium processor, 110 MB RAM, and 100 MB free hard disk space.‡ These drivers can be installed...
HP Officejet 9100 - User Guide - Page 208

....hp.com/support/officejet9100. Specifications and regulatory information ENWW z Windows XP 64-bit edition printer drivers... require a minimum of a Pentium processor, 110 MB RAM, and 100 MB free hard disk space.‡ These drivers can be installed from Starter CD 2 using the Add Printer utility in Windows. z Mac OS X (10.1.x and 10.2.x): PowerPC G3, 64...
HP Officejet 9100 - User Guide - Page 209

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HP Officejet 9100 - User Guide - Page 210

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HP Officejet 9100 - User Guide - Page 227

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HP Officejet 9100 - User Guide - Page 264

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