HP 6500 Support Question
HP 6500 Support Question
Find answers below for this question about HP 6500 - Officejet Wireless All-in-One Color Inkjet.Need a HP 6500 manual? We have 5 online manuals for this item!
Question posted by herdrich on January 23rd, 2012
Hp Officejet 6500 Won't Print
My HP 6500 will print a test page but will not print or copy. I have tried a partial reset by holding down 3 and # while unplugging the machine and plugging it back into the wall. That did not help. New ink cartridges do not help. Cleaning the cartridges does not help. I cannot get it to respond when I push 2 for second level cleaning. This printer is not wireless and is only a few months old.
Current Answers
Answer #1: Posted by donxiong7 on March 23rd, 2012 2:01 PM
donxiong7
Member since:
March 10th, 2012 Points: 1,210
Member since:
March 10th, 2012 Points: 1,210
I had this same problem
Solution implementation:
The 920 ink jet cartridges set into the print head cartridge that is held in place by the little arm on the right side of the ink cartridges.
1. Remove all of the ink cartridges. I didn't want them to dry out so I wrapped them in plastic wrap.
2. Lift up the little arm and remove the print head cartridge.
3. Rinse THE ENTIRE PRINT HEAD thoroughly under a stream of water. I know this sounds crazy but it will work. I figured it was better to rinse all of them (not just the Black) because if I didn't then the ink left in any color would dry up and clog it anyhow!
4. I let the print head dry out for about an hour BUT THAT DID NOT WORK. When I put the print head back my 6500 gave me an error message that it could not find the print head or something like that. I thought I ruined it which was the risk I was willing to take. I went online and searched for a cheap replacement. I immediately ordered it. But I left the old print head out to dry just in case it was the water that rendered it useless.
5. Four days later I received a new print head. Before I opened the package I tried the old one again AND IT WORKED! First, I installed the old print head cartridge and then each of the inks. After doing this the 6500 did the rest. It went on a very long print head cleaning and alignment. It gave me the message, "Please wait. Printer preparation occurring."
6. When the cleaning and alignment finished it printed a test page automatically. It didn't look perfect the first time but it was close. The message I got was, "Success. Alignment successful. Recycle or discard the page printed. Press Ok to continue." The problem was that the ink cartridges were drained from this whole process even though they had about half of the ink left when I removed them. I changed the ink cartridges and did a cleaning, a level 2 cleaning and an alignment. It worked!
7. Since I couldn't return the new print head I'm keeping it in case the print head fails for another reason.
I don't know how long it will take to thoroughly dry the print head after rinsing it but I know 4 days works. Maybe a couple of days would have been enough. If someone does it in less time please let others know here.
If you don't have success using my method at least you know a new print head will solve it. I paid about $35 for a new one.
Good luck!!
Related HP 6500 Manual Pages
Wired/Wireless Networking Guide - Page 9
... Details.
3. Solving wireless (802.11) problems 9
If you normally use to access the EWS and use the device, your firewall might need to reconfigure your firewall settings to allow the computer and HP Officejet/Officejet Pro device to communicate with HP devices" on your firewall to the next section regarding firewalls.
3. Select the HP device, and the click Print Queue.
3. Click...
User Guide - Page 9
... machine 121 Case J: Shared voice/fax line with computer modem and answering machine...wireless communication using the device control panel with wireless setup wizard...137 To turn off wireless communication 137 Connect the device using an ad hoc wireless network connection 138 Guidelines for reducing interference on a wireless network 138 Configure your firewall to work with HP devices...
User Guide - Page 57
...multiple recipients • Send a color original fax
Fax
53 To run the fax test, press Setup, select Tools, select Run fax test, and then press OK. From the device control panel, you can be... a variety of the initial setup, by running the fax setup test from the device control panel. For more information, see Use the HP Solution Center (Windows). NOTE: Before you begin faxing, make sure...
User Guide - Page 63
... the receiving fax machine does not support the resolution you have chosen, the HP all-in black and white. NOTE: You can change from the device control panel do not affect copy settings. NOTE: These settings do not affect faxes you send from your originals. HP recommends that you use only color originals for documents that...
User Guide - Page 67
... Reception to save color faxes. Select Advanced Fax Setup, and then select Backup Fax Reception. When you set backup fax reception from the sending fax machine.
6. Set up the phone or remain on Fax to PC, set up the device to store all faxes stored in memory are saved in memory print automatically, and...
User Guide - Page 90
... set the paper size from the device control panel 1. Refer to the following table to determine which paper type setting to the quality of your input tray. NOTE: If you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), this setting is not available.
Press START COPY Black or START COPY Color.
NOTE: If a paper type is...
User Guide - Page 94
.... 2. To determine the model you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), this setting is not available. Two-sided copy jobs
NOTE: Two-sided copying is not supported for binding or a 3-hole punch. To determine the model you to shift the copy image on the printed page to print copies on both sides of a sheet of paper...
User Guide - Page 139
... communication using the installer (Windows). (continued) set up wireless communication using the device control panel with HP devices • Change the connection method • Guidelines for ensuring wireless network security
Understand 802.11 wireless network settings
Network name (SSID) By default, the device looks for the wireless network name or SSID named "hpsetup." Your network may...
User Guide - Page 141
... into the computer. 3. When prompted, temporarily connect the USB wireless setup cable. 5. Connect a USB wireless setup cable to the port on the back of the HP device and then to your device). 2. To set up wireless communication using the device control panel with your device. Set up the device hardware (see the getting started guide or the setup poster...
User Guide - Page 168
... removed. • The device is set as the default in the Printers folder. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only...
User Guide - Page 172
...that you remove all paper from a non-HP software application produced unexpected results.
If this did not solve the issue, try the next solution.
Solutions are listed in ... inside the envelopes.
Cause: Printing a borderless image from the input tray before loading the envelopes. Borderless printing produces unexpected results Solution: Try printing the image from the photo ...
User Guide - Page 177
... the current task. The device must finish one or both of the printer driver had changed to print. Cause: A deleted print job was busy with another task such as copying or scanning, your computer, open the printer folder and see if there are using HP Officejet 6500 E709a/E709d, you are any messages. Print troubleshooting 173 If nothing...
User Guide - Page 189
...the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image
Solution 1: Check the paper type Solution: HP recommends that the light blue, gray, or brown hues ...print media Cause: The wrong kind of uniform light colors, so rotating the image may help. Always make sure it that is appropriate for the product. If this did not solve the issue, try...
User Guide - Page 199
... then click Contact HP for information on calling for service. Solve paper-feed problems 195 Insufficient ink may cause the printhead to cool. Cause: There was set to replace the ink cartridges until print quality becomes unacceptable. The product prints slowly
Try the following solutions if the product is supported for the device and the...
User Guide - Page 207
...test after you can print a fax test report to protect your originals. ◦ Clean the scanner glass. For more information. Solve fax problems 203
Take steps to improve the scan quality ◦ Use the glass to fix any problems found.
See Clean the device for faxing, you plan to use the correct resolution and color....
• Unclear text Try adjusting the settings. If ...
User Guide - Page 220
.... If the copy is not operating properly Solution: Restart the HP Digital Imaging Monitor or restart the computer. For more information, see Solve printing problems.
216 Maintain and troubleshoot If the self-test page prints correctly, the issue is no paper in the input tray.
If the self-test page printed incorrectly, see Clean the device or Solve...
User Guide - Page 225
... able to access the EWS and use your HP device with the firewall turned off , try using the HP device over the network. If the HP device is Offline, right-click the device, and click Use Printer Online.
Or Click Start, click Control Panel, and then double-click Printers. 2. Solve wireless problems (some models only) 221 To check the...
User Guide - Page 286
...darken 60 line condition test, failed 209 log, clear 82 log, print 81 manual receive 62 modem and answering machine, shared with (...copies 199 look different from original scan 202
groups, speed-dial set up 76
H
hardware, fax setup test 204 head 151 header, fax 71 help 244
see also customer support Help button 17 Hewlett-Packard Company
notices 3 HP Photosmart Software 22 HP Photosmart Studio 22 HP...
User Guide - Page 290
... 131 Setup button 17 setup poster 11 sharing 17 sharing device Mac OS X 133 Windows 131 shipping the device 252 size scans, troubleshoot 203 troubleshoot copy 198 skew, troubleshoot copy 199 print 196 scan 202 slow print, troubleshoot 165 smeared ink 179 software connection types 17 HP Photosmart 22 installation on Mac OS
X 133 installation on Windows...
User Guide - Page 292
... or stripes, troubleshoot copies 199 scans 202
WIA (Windows Image Application), scan from 46
Windows Add Printer installation 133 borderless printing 37 duplexing 41 HP Photosmart Software 22 HP Solution Center 97 install software 129 network setup 131 print on special or customsized media 36 print settings 40 set up wireless communication 137 sharing device 131 system requirements...
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