HP 10C Support Question
HP 10C Support Question
Find answers below for this question about HP 10C - Optical Disk Jukebox.Need a HP 10C manual? We have 1 online manual for this item!
Question posted by jhaines on January 16th, 2013
How Do You Set The Decimal Point Location?
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Related HP 10C Manual Pages
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 1
... with this cleaning cartridge? (LTO only)..19 How fast will my backups be 20 How fast will my restores be 21 How do I run the Device Performance test 22 How do I run the System Performance Backup Pre-test 24 How do I run the Drive Assessment Test 13 Why is a brief, screenshot...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 4
Use defaults in pop-ups 5. How do I run L&TT?
1. Wait for L&TT to work with Turn off services that may lock the tape drive such as backup software
services and Removable Storage Service (RSM) 3. Double click on the desktop icon 4. Install L&TT 2. Select the device you want to scan and find your devices 6.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 6
See if it can, select that device and run L&TT 2. If it finds your device during the scan 3. it will be corrected before attempting to
verify the HBA, cabling and drive are not causing ...Leave L&TT installed for future use the drive 5. Any issues should be requested by support Install and run the device performance test to use - How do I check my drive is installed correctly?
1.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 7
How do I use L&TT to find my drive serial number?
• Install and run L&TT • Select the device and click Identity on the toolbar. • The serial number is displayed under the Device Information tab. • It is also available from the support ticket.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 8
Install and run L&TT 2. Select the device and click Firmware on the toolbar. 3. If not please refer to date? You will need internet access for this. How do I verify that my drive's firmware is up to the user guide. 1. In the Local Firmware Files tab, click Get Firmware from Web.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 10
If the test passes, the drive is okay. 3. Look at the Device Analysis section. This section gives an assessment of their health along with a known good (preferably new) tape. If you have used a good data tape, then ...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 11
... within the drive and gives an assessment of their health along with appropriate recommendations. In the Support ticket tab, click Extract or Refresh Device Data. 4. How do I generate a support ticket?
1. The ticket viewer will appear. Select the device and click Support on the toolbar. 3.
Install and run L&TT 2. Click View Support Ticket. 5.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 13
... be
overwritten. 5. If the test fails with a known, good tape then the drive needs
attention. In the Test Execution tab, select the drive 4. Select the device and click Test on the toolbar. 3. Select the Drive Assessment test from Test Group.
• Leave the options as default. • Use a known good, preferably...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 15
HP recommends that you use a known good (preferably new) tape to determine the location of the problem. If the drive is okay and a problem remains, examine other system components or the overall configuration to ensure that the test is ...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 16
... health. 2. Load/unload life shows the age of these categories display questionable information, there may be an issue with a trusted, good quality tape to Detailed Device information > Tape at address > (loaded
tape) > Cartridge Health in the support ticket and examine the margins. Drive measurements measures the quality of the data as...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 17
Select the device and click Test on the toolbar. 4. How do I check the health of known good health. 2. Load the data cartridge into a drive of my data cartridge? (...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 18
o Drive measurements measures the quality of these categories display warnings, the backup may be suspect. Go to Detailed Device information > Tape at address > (loaded tape) > Cartridge Health in the support ticket and examine the margins. After the backup, generate a support ticket for the drive ...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 20
..., you must measure how fast the disks can deliver data and how fast data can be written to measure the speed of the backup application. Backup performance will my backups be?
How fast will be the slower of these two measurements.
• Use the Device Performance test to measure the speed of...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 21
... measure how fast data can be read reads from tape and how fast data can be the slower of these two measurements.
• Use the Device Performance test to measure the speed of the tape drive.
• Use the System Performance Restore Pre-test to...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 22
Set parameters as preferred - Select the device and click Dev Perf on the toolbar. 3. or as shown - See Drive Performance Results tab for results Install and run the Device Performance test?
1. and start 4. How do I run L&TT 2.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 24
Select the device and click Sys Perf on the toolbar. 3. and start 5. See System Performance Results tab for results How do I run L&TT 2. Select the Backup Pre-test tab 4. Install and run the System Performance Backup Pre-test?
1. Set parameters as preferred - or as shown -
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 25
or as shown - and start • See System Performance Results tab for results How do I run the System Performance Restore Pre-test?
• Install and run L&TT • Select the device and click Sys Perf on the toolbar. • Select the Restore Pre-test tab • Set parameters as preferred -
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 26
... and reasonably good error rate.
Note - Select the device and click Dev Perf on the toolbar. 4. How much data can be the same as shown - Set parameters as the capacity marked on the tape. 1. and...in the appropriate drive. 3. See Drive Performance Results tab for results Note the Test Size is set to a tape is impacted by the compression ratio of the data and the error rate performance...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 27
Archive the files (to save the ticket files (one header file and one data file for each device) into a directory. 2. Click on your details 3. Click on Send Support Ticket by HP support Use Save Support Ticket to compress them) and... out the pop-up on Send
• If not then 1. How do I send a support ticket by e-mail?
• If you have e-mail set up form with your server then 1.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 29
... useful for the L&TT event log by the L&TT support team. the rest are backups of previous EventLogs. How do I send an L&TT event log? Locate the /logs directory. 5.
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