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Genie SilentMax 1000 Support Question

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Question posted by Ricsuz on April 8th, 2017

All Of A Sudden The Garage Door Has Quit Working. I Worked This Morning And Not

Quit working all of a sudden. Remote and mounted operator will not open door. Red light continuously blinking. Have cleaned the safe-t-beam, still doesn't work. Unplugged overnight and the same result.

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Answer #1: Posted by Odin on April 8th, 2017 9:36 AM

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Odin

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See https://www.manualslib.com/manual/483533/Genie-Intellig-1000.html?page=13. Review the various suggestions for the first, second, or third listed PROBLEM.

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Answer #2: Posted by BusterDoogen on April 8th, 2017 10:21 AM

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A flashing Safe-T-Beam LED indicator means a malfunction has occurred. First, be sure that the lenses are clean, and check for any possible obstructions or loose wires. Also, make sure that lenses are mounted five to six inches from the floor on either side of the garage-door opening and that lenses are aligned facing one another. If the LED indicator continues to flash, see your owner's manual for a list of possible causes and additional troubleshooting.

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Related Genie SilentMax 1000 Manual Pages

Owner's Manual - Page 1

...registered trademark of Johnson Controls Technology Company. GARAGE DOOR OPENER MODELS PowerMax® 1200/1500, SC 1200/1500, TriloGTM 1200/1500, PowerLift® 900, GPowerTM 900, SilentMax® 1000/1200, CB 1000/1200, IntelliG® 1000/1200 SCREW/BELT/CHAIN DRIVES OPERATION & MAINTENANCE MANUAL Includes INTELLICO®DE 2 Remote Control. Safe-T-Beam® System must be installed to...

Owner's Manual - Page 2

...5 Overview of Powerhead Controls 5 Travel Limits Closing Garage Door (DOWN Limits 6 Opening Garage Door (UP Limits 7 Wall Console Overview 8 Series III Wall Consoles with Black Buttons... 8 Series II Wall Consoles with White Buttons.... 8 Force and Speed Control 9 Contact Reverse Test 9 Remotes/New Intellicode 2 Openers 10 O5ptional 6Program7ming Keypad 12 Clearing Memory...

Owner's Manual - Page 3

... a avoiding contact with the door opener. This is moving parts. This symbol alerts you and others depend on you have any questions or do so. • Locate the wall console button: A) Within sight of door. IMPORTANT SAFETY INSTRUCTIONS Potential Hazard Effect Prevention WARNING Could result in a prominent location. DO NOT operate a door that jams or one...

Owner's Manual - Page 4

...through the beam. Lights will turn ON when motion is detected. Wall Console Operates door opener from a working system and tried again, will stop and reverse a closing door within two seconds of contact with : Open/Close, Sure-Lock™, and independent light control buttons. Check that enhances the security of the door opener by a person or obstacle, the garage door will not...

Owner's Manual - Page 5

... under certain circumstances. 4. These buttons should NOT be used to need to follow to set how far your door travels up and down in the garage door opening and closing your garage door. Remote Programming synchronizes your remote control devices (remotes, wall console, and keypad) with the powerhead. Force Control refers to synch with the buttons, LED indicators and...

Owner's Manual - Page 6

... setting limits confirm wall console red indicator light (or backlight) is ON. Severe damage to the opener can restart as many times as necessary to execute each step. (continued next page) G999-393 Manual-ScrewBeltChain-EN indd 6 7/13/12 10 17 AM Closing Garage Door (Down Limits) 1 Lift the door open by hand until garage door is fully closed on...

Owner's Manual - Page 7

.... 7 7/13/12 10 17 AM HOLD Opening Garage Door (Up Limits) NOTE: Beginning with powerhead. 3 Required Programming 5 Press and release the Program Set button (both LEDs flash blue and go off ). PROGRAM SET - PROGRAM SET - SET HOLD 2 seconds 7 Release up arrow button (+) until the long LED light comes on blue (round LED remains off).

Owner's Manual - Page 8

... Red when wall console is properly wired and Sure-Lock™ is detected. UNLOCK allows controls to open or close door. Note: Constant button pressure in the CLOSE mode will remain ON until this button to work normally. Powerhead lighting will override STB fault in the powerhead and close garage door. Open/Close Button Opens and closes door from inside garage...

Owner's Manual - Page 9

... use the Wall Console to open after contact with the reversal of the door. Red LED lights on the Wall Console. Contact Reverse Adjustment If the door stops before it may be due... to fully open and close your garage door using the Wall Console Open/Close button. 13 Close the garage door using the Open/Close button on the powerhead will clear the lights. When the door contacts the ...

Owner's Manual - Page 11

... as described in the "Accessory" position. PROGRAM SET - Each Remote can be programmed for other garage door openers, repeat the steps above using one of the other two Remote buttons. BASIC PROGRAMMING IS COMPLETE AND YOUR GARAGE DOOR IS READY TO USE! to connect to your Intellicode remote when it's searching SET - 3 Required Programming 18 Press and release...

Owner's Manual - Page 13

...until both LEDs flash blue and then go OFF. NOTE: The garage door opener will not activate the door opener. NOTE: Clearing Remotes from a missing Remote. Your opener will no longer recognize any signal received from the Powerhead memory will not activate the door opener. 4 Optional Programming Clearing Memory FOR Remotes 1 Press the Program Set button on the Powerhead and hold...

Owner's Manual - Page 14

...Programming INTELLICODE® 1 REMOTES Remotes provided with this unit can operate other (Intellicode® 1) models of opener. If the door moves, the Remote button is set to Intellicode® 1. 2 Press and release the Remote button 3 times. ***Repeat Step 2 to your Genie® instructions for this Intellicode® 1 model of Genie® garage door openers .The default Intellicode...

Owner's Manual - Page 16

... • Safe-T-Beam® System Check • Door balance • Lubricate door hardware 16 3' - 4' Sectional Door 3' - 4' One-Piece Door - If door moves quickly, CONTACT A TRAINED DOOR SYSTEM TECHNICIAN to the fully open . 6 Maintenance and Adjustments If you have your garage door Owner's Manual. NEVER let children operate or play with the door open position. ALWAYS...

Owner's Manual - Page 17

... unless the Safe-T-Beam® System is engaged to door opener. • Open powerhead light cover. • Remove light bulb(s). • Replace light bulb(s). - DO NOT use light bulbs with a CR 2032 coin cell battery. 1. Open remote case using a remote or wall console. - CORRECTIVE MAINTENANCE Changing Light Bulbs WARNING • Use extreme caution when working from a ladder...

Owner's Manual - Page 18

... Open/Close Limit settings steps (see pages 6-7). PROGRAM SET LED Indication/Result RED...operation. • NEVER adjust the force settings to compensate for damage, including an unbalanced door, binding door track, or broken spring. • Perform monthly a CONTACT REVERSE TEST. USE CHART IN NEXT COLUMN LOCKS IN SETTING. 6 Maintenance and Adjustments Adjustment Guides CAUTION Door...

Owner's Manual - Page 19

... Open and Close directions, to increase speed. FLASH BLUE FLASH BLUE SPEED SETTINGS DONE Locating Safe-T-Beam Pairs: Source (Red LED) and Sensor (Green LED) Sun Red Green LED LED One Door Garage Green LED Red Red LED LED Two Door Garage Green LED Green Red Red Green Green Red LED LED LED LED LED LED Three Door Garage Single Garage Door • Determine which side of door...

Owner's Manual - Page 21

...works from wall console, but NOT from adjacent Safe-T-Beam® units. • Contact The Genie Company at 1-800-35GENIE. See pages 6-7. • Check if Safe-T-Beam® Red LED is flashing. • Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. • Check garage door for binding. • If an operational problem exists, and opener will only open...

Owner's Manual - Page 22

...8 Troubleshooting OPERATION (continued) PROBLEM Noisy operation. WHAT TO DO • Be sure all door fasteners are tight. • Be sure garage door is in . Door may need professional repair/adjustment. • Is this opener installed on page 14. Component failure. Contact a trained door system technician. Safe-T-Beam® physical obstruction. Remove obstruction. DO NOT unplug unit.

Owner's Manual - Page 23

...SilentMax® 1000/1200, CB 1000/1200, IntelliG® 1000/1200, PowerMax® 1200/1500, SC 1200/1500, TriloG™ 1200/1500, PowerLift® 900, or GPower™ 900 garage door openers... consists of the powerhead, wired wall control, Safe-T-Beam® system, J-Arm and rail Seller's ...ADDRESS: _____ DATE PURCHASED SERIAL NUMBER OPENER MODEL: _____ REMOTE CONTROL MODEL: _____ DEALER NAME: ...

Owner's Manual - Page 24

... indd 24 ™ 7/13/12 10 17 AM can open door without remote • Lighted keypad with Revolution Series 1500, 1200 and 1000 Models) • Sleek and compact design • Beeps and flashes green when garage door closes. enables safe parking in garage Universal Wall Push Button • Easy to mount inside garage • Used in One Keyless Entry Pad •...