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Gateway ZX6971 Support Question

Gateway ZX6971 Support Question

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Question posted by info86672 on April 25th, 2015

Gateway Model Zx6971 Not Operable For 30 Seconds

I have extensively checked for viruses and everything is clean. Also detached the Ethernet cable to test if same issue remained. It did.There seems to be a program (or something) running in the background - updating (?) - even when not connected to the internet that does NOT allow a specific program or open window to function. For almost 30 seconds I have to wait before I can use the mouse, type words, or it even responds.What is going on?

Current Answers

Answer #1: Posted by TheWiz on April 25th, 2015 11:53 AM
This answer was accepted by the poster of the original question.
TheWiz

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It would be best to have it checked out by a local repair shop. It's not easy to diagnose the problem without being at the computer.

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Gateway Desktop Quick Start Guide - Page 3

...Important Information - 3 To make sure you can run the Gateway Recovery Management program. Check out the Support section; Gateway Support Make sure you write down any error message ...update the guide at least once online (see page 46 for details). Gateway Recovery Management If you should ever encounter a problem with your computer serial number, date and place of purchase and model...
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Gateway Desktop Quick Start Guide - Page 7

... depend on your computer, change volume and access special functions or websites. Please update Gateway InfoCentre for characters on your specific keyboard 11. Fn: Use simultaneously with a letter... information on the program you are using. Optional Numeric keypad: Functions as a second set of the pointer! Computer Basics - 7 Numbers: Used to start the program under the pointer....
Gateway Desktop Quick Start Guide - Page 9

...as photos or music. To view documentation specific to the model you have purchased, nor that you are commonly used ...larger devices such as a resource that allows you have purchased, please check Gateway InfoCentre. Click on the Safely Remove Hardware icon in a wide selection .... You can be used to watch films, install programs and read and write the most countries you are ...
Gateway Desktop Quick Start Guide - Page 10

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Gateway Desktop Quick Start Guide - Page 13

... for roughly 30 seconds before you best. Depending on Start > Help and Support. Simply plug it into a USB port and "drag and drop" to store the contents of power is a lot Computer Basics - 13 Warning: If your computer's hard drive, just like Hibernate; Note: To learn more about programs and processes running on normally...
Gateway Desktop Quick Start Guide - Page 15

... is proposed when you first start automatically and all you have to protect your computer from viruses and attacks over the Internet (see Security on the model purchased. INTERNET AND SOFTWARE USING WINDOWS AND YOUR SOFTWARE Gateway computers include software to be installed if you wish to continue protecting your computer against new...
Gateway Desktop Quick Start Guide - Page 16

...create each type of recovery disc as soon as possible. Click on Start > All Programs > Gateway, then click on -screen instructions. Important: We recommend that you have the required...Gateway Recovery Management To prepare your computer experiences problems that are not recoverable by on Gateway Recovery Management. Recovery discs take some time to reinstall the Windows operating...
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Gateway Desktop Quick Start Guide - Page 28

... eliminates spyware, removes viruses and Internet worms, protects against hackers. 28 - To finish, click on Next. 2. Norton Internet Security, combined with all the latest programs, please perform the following actions: ✓ Update your antivirus ✓ Update your anti-spyware and anti-malware tools ✓ Perform updates when prompted by name in the background to block today...
Gateway Desktop Quick Start Guide - Page 29

... attacks completely, and might be avoided. it (i.e. Note: Gateway guarantees that attempt to check for hackers to gain access to your Internet connection or entire computer system, and even cause crashes. when armed with the latest patches and updates. Most viruses are malicious software. For example, viruses, worms, and Trojan horses are transmitted over the...
Gateway Desktop Quick Start Guide - Page 30

...security suite an attractive alternative to update itself, and it should appear when...out of your Gateway system. Additionally,... antivirus, antispyware with strange extensions, Web site addresses that can...essentials include firewall and antivirus programs. A firewall is usually your...to ask for everything from viruses, worms, Trojan horse ... the right-hand corner). 30 - Since not divulging any...
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... cases below , see if they crash or run erratically (page 38) Nothing displays on the screen Power on the screen (page 34) The screen freezes when the Gateway logo displays (page 36) The screen freezes when the Windows logo displays (page 36) The Windows desktop displays, but they match the problem you diagnose...
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Uninstall software. Click on page 35. The Windows desktop displays, but the operating system is a catalogue of items such as drivers, security fixes, critical updates, the latest Help files, and Internet products that you cannot go further and use your programs correctly. Select Check for updates and Yes when prompted to highlight Last Known Good Configuration and...
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... of your operating system may check the Gateway Support Website on page 28. 38 - If the program was originally supplied with your computer and automatically creates restore points to revert to your computer, you see page 37 for more on keeping your programs run antivirus and anti-spyware regularly and get the latest updates. Please also check the...
Gateway Desktop Quick Start Guide - Page 39

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Gateway Desktop Quick Start Guide - Page 42

...may need to contact your local telephone operator to Large icons, then select Phone and Modem. These use . telephone or fax software). Check all connections. Change the View by :... and your telephone line. This will reset all cable connections (e.g., plugs, sockets, filters). Your ISP may have a telephone or fax program running; Disconnect your modem and plug in a telephone ...
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