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Question posted by lavholt on February 26th, 2013

My New Gateway Is Having Issues, It Keeps Wanting To Restart And I Cannot Scroll

My new gateway windows 8 is having many problems. It is only 4 weeks old. could I have a virus that is not protected by Norton. It keeps wanting to restart and I cannot scroll down on it.

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Answer #1: Posted by tintinb on March 28th, 2013 1:53 PM

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tintinb

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I believe that there is a malicious software running on your Gateway FX6800-01e computer. The program requests you to restart over and over again. Please if you can perform a full system scan, do it using your latest anti-virus software such as Norton. If this didn't resolve the issue, you should reinstall the Operating System.

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin

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